Unjustified removal of belongings Air France mishandled my luggage and personal belongings, removing two small beer kegs from my suitcases without valid justification. These kegs have traveled safely on previous flights and comply with all weight and safety requirements. Despite assurances from their staff to resolve the issue, they failed to return the items, provide proof of any regulation, or offer reimbursement. Their communication has been disappointing, forcing me to escalate the matter legally. This experience has shaken my trust as a loyal Platinum member.
Date of experience: 26 January, 2026