Air France Reviews

Some_Nickname 2026.03.15

     

Refusing to pay compensation after cancelled flight Air France cancelled our flight less than 4 hours before our flight was due to depart. Under EU regulations we are due compensation and this was confirmed by the Air France representative when rearranging our flights and when we filed our compensation claim. 6 months later we have still not received our compensation and have been told by various representatives we have contacted via email, phone and live chat that it is impossible to contact the team that handles these claims. Every time we do hear from them they simply request the same documentation that we have already provided and return to silence, refusing any and all communication attempts.
Date of experience: 10 October, 2025

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Gerhard Beulke 2026.02.03

     

Unjustified removal of belongings Air France mishandled my luggage and personal belongings, removing two small beer kegs from my suitcases without valid justification. These kegs have traveled safely on previous flights and comply with all weight and safety requirements. Despite assurances from their staff to resolve the issue, they failed to return the items, provide proof of any regulation, or offer reimbursement. Their communication has been disappointing, forcing me to escalate the matter legally. This experience has shaken my trust as a loyal Platinum member.
Date of experience: 26 January, 2026

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Egill Sæbjörnsson 2025.06.08

     

Baggage trap Air France weighs Cabin Bag and rucksack jointly. This is being indicated in very small letters. And Ive never had this experience with other flight companies before. Its a small minded attitude. Absolutely nasty service. I had to pay 70 eur extra, which is not a problem, but to be treated this way was a bad experience. Im pretty sure everyone that has to go through that feel the same. Large companies and all flight companies have to fix these little traps.

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sandal 2025.01.18

     

I had an incredibly frustrating experience with Air France, and I feel compelled to share it to help others make an informed decision. Firstly, my flight was canceled, and I was left stranded without any accommodation or alternative flight arrangements. Despite waiting for an entire day, I later discovered that some of my co-passengers had received accommodations and flights of their choice. This clear disparity in treatment was both shocking and disappointing. When I reached out to customer service to raise my concerns, I was met with rude behavior and no resolution. They outright denied me any compensation for the inconvenience caused, even though I was eligible. The lack of empathy and professionalism displayed by their staff was appalling. I would not recommend Air France to anyone. Their biased approach, poor customer service, and refusal to take responsibility for their mistakes made this one of the worst travel experiences of my life.

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Troy 2025.01.13

     

This trip with Air France started well from England to Paris, then I missed my connecting flight to my final destination St. Martin in CDG. I was very distressed and the customer service agent name Roman managed to put me on another flight which only had about 20 mins left for departure. He was really great and provided the best customer service, God provided an angel Roman to get me to my final destination. Customer, Troy **

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Renu 2025.01.13

     

We were on Air France flight AF 225 from Delhi to Paris, but the flight was canceled due to fog. While we understand that natural events like this cannot be avoided, the way Air France handled the situation was very disappointing. The flight, originally scheduled to depart at 2:30 am, was delayed with no updates provided. The microphone system was malfunctioning, and announcements were unclear and difficult to hear. When the flight was officially canceled, there was no information about next steps—no details about hotel arrangements, luggage handling, meal provisions, or when we could expect to board another flight. We were eventually put up at a Sheraton hotel, but we had to arrange our own transportation back to the airport, as no taxis were provided. Additionally, we never received any email confirming the rebooking of our flight for the following day. After reaching out to my travel agent, I learned that I had been rebooked, but the lack of communication from Air France made the entire experience very frustrating.

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Drew Madacsi 2025.01.03

     

Air France - Never Again I boarded their business class flight AF871 from Cape Town to Paris on the 3 January 2025. Before takeoff I was asked for my meal option. Between takeoff and meal service, I fell asleep. Upon waking, I asked the male cabin whether I could now have my meal. I was told meal service is in the first 25 minutes and my meal would no longer be available, that only the cold option would be. At no time at the start of the flight was the cabin told of this process, at no time did anyone try to wake me, to inform me that I would no longer be able to have a hot meal service on an 11 hour flight, other than a cold option. The second female cabin attendant was even more rude than the first, bringing my food option thrown together on the tray. It is a disgrace that anybody would choose to be in a front facing service role and act this way with a business class passenger, whose only crime was falling asleep (now an unwarranted nuisance). It’s terrible that your food is no longer available on a flight you’ve paid thousands of dollars for, but it’s inexcusable for the staff to act in this manner ever.

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Dave 2025.01.03

     

Regretted flying Air France. Economy seats uber cramped. Delays, delays, delays, inflight WiFi spotty, often nonfunctional on flights. Inflight food is bland, like eating cardboard. Flight attendants rude, don’t give a crap. Seat power and usb plugs all loose and nonfunctional - every single one on multiple flights. Seat recline broken. Just horrible.

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Gary 2025.01.01

     

My wife and I recently flew from Paris, France to Atlanta, Georgia (USA) on Air France Flight 32. From the initial onboarding process in Paris to the on-time arrival in Atlanta, we had a very pleasant and enjoyable flight. The Captain circulated through the cabin prior to departure and, the cabin crew was extremely courteous and prompt throughout the flight. We will definitely consider Air France for our next international flight.

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Brian 2024.12.25

     

Air France cancelled my mid-day flight from Nice to San Francisco and is trying to book me on an incredibly early morning flight the same day, which interrupts my plans and the reason I booked the mid-day flight in the first place. I’m trying to get a refund and they will not give me one, even though European law requires it. I don’t like doing business with shady companies, and will never book a flight on Air France again. EU air passenger rights apply: If your flight departs from the EU to a non-EU country operated by an EU or or a non-EU airline Cancelled flight Cancellation occurs when: - The departure time of your flight is brought forward by more than 1 hour.

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Marcela 2024.12.21

     

Flying Air France was not a good experience for us. After the airline added direct flight to Paris, we decided to fly them to Vienna through CDG. The 777 to Paris had very narrow and uncomfortable seats. In Pairis the company cancelled our flight due to “technical reasons”. Although there were 90 empty seats on a later flight, the company refused to put us on it, obviously given preference to French nationals. The company gave us vouchers to a local hotel that was dirty and lacked heat. We checked ourselves into the airport Hilton at our own expense. And the 15 euro voucher for a meal will only buy you a roll and bottle of water at the airport. The next day we were put in middle seats in the rear of the plane. The seats are so close together my knees touched the seat in front. This is an airline to be avoided.

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DoctorGfit 2024.12.19

     

They cancelled my flight hours before I was supposed to leave. They then tried to rebook me on 2 different flights to arrive at my destination which did not work for my plans that I had made and pre-paid for at my final destination. I informed them I would not be on the flight was requested a refund. They refused to provide me a refund or give me a credit for my flight that I paid for but did not use because they canceled it.

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Mike 2024.11.13

     

Horrible Air France Claim Experience: Our luggage was delayed on a trip to Scotland. One person never delivered to our destination during a 9 day trip. Most of our group waited 5 days for luggage. We have done everything Air France have asked of us including putting in a timely claim. They simply will not communicate with us regarding the claim. They paid us a small random amount and closed the claim. They provide no one to talk to, no one to escalate to about the claim or any reason for the small amount of money they reimbursed us. All this done after Air France and Delta gave us no choice but to check our bags at the gate. Even though there was space in the overhead bin and we told them we had medical equipment in one bag. Air France has proved no feedback. They simply will not escalate the case or allow you to communicate with them. After almost a dozen phone calls to Customer Service, many attempts to use their online tools. Air France just does not care. They make no effort to deliver any feedback or communicate with us. MAK in Minnesota

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Dave 2024.11.05

     

Our flight was cancelled due to the rain and flooding in Barcelona. Understandable. But passengers received NO notice, no information, no assistance with what to do next. Passengers were helping and advising one another, but Air France was nowhere to be found or heard to find out what was next. Hours of walking and standing in stationery lines, no assistance, no one seemed to know or care. You cancel a flight and don't even let your passengers know or give them a what's next direction, especially in an airport the size of Barcelona?? It was one of the worst customer service experiences I've had.

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Susan 2024.10.27

     

I have always traveled with Air France from the US to Cameroon. l do not have any complaints with the services from Cameroon to France. However, from Paris to Cameroon the quality of service declines. The hostesses become disrespectful, the planes not equipped as the planes from The US to France. The worst is the Air France agents in Cameroon who refuse to speak English, rude, disrespectful, inconsiderate and corrupt. Working hard to make money from travellers. Cameroon is a bilingual country so your agents should be able to speak both French and English fluently. If you have a problem recruiting good agents please give the contract out to someone that can do so. I have been frustrated the last three times l travelled to Cameroon by your agents to the point where l dread going to Cameroon. They played me around like a fool checking my bags in, one officially and one they took the money from me to put in their pockets. Their supervisor was of no help for l believe they are together in their game. I flew Air France to Cameroon February 2023 and November 2023. Sorry l waited too long to write this review. I have a reminder of the experience as l plan to travel again this December.

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Retin 2024.10.21

     

Mistreated due to difference in cultural grouping (non-EU). Air France involuntarily cancelled and rescheduled the flight with over 19 hours of delay without notice because they are under no obligation.

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Olubunmi 2024.09.29

     

I took a flight from Lagos to Edmonton via Air France and was charged 185 USD for an excess bag of 5kg. I had a silver status with my ticket which I didn't realize. This gave an additional bag allowance of 23kg. I made several complaints and demanded a refund and have not received anything. I feel very sad to have this experience and may choose not to use this airline for my future travels.

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Kay 2024.09.28

     

Used then twice and on both occasions the flight was over an hour delayed causing me to miss my connection. Flight Attendant also rude. Nearly made the women next to me cry. Very French way I guess.

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Makayla 2024.09.24

     

I flew with Air France back in June. My stroller was lost then came back to me broken. The seat was all flimsy and unsafe for my toddler to sit in. On my flight back home the stroller came back to me completely missing a wheel. Customer service told me they couldn’t do anything about it. They also took 4 months to review my request after 5 phone calls and numerous emails. I know have a useless 400.00 stroller I bought specifically for travel. Unfortunately I was only able to use it while in the airport!

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Ibson 2024.09.20

     

I flew with Air France on July 17 from Boston to Paris, and I hated this mediocre company. From check-in to my return, I had a terrible experience with them. The seats were very uncomfortable and cramped, the flight attendants were rude, the food was horrible and tasteless, the planes were dirty and old, and not to mention that they are not responsible for any damage they cause to your luggage. They broke my luggage and yet they did not want to pay for the damage, claiming that I did not have the receipt for the luggage. But who keeps the receipts for our purchases? Nobody, right? So I am here to warn you that if you do not want to get angry, do not travel with them. Air France was by far one of the worst airlines I have ever traveled with in my life.

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