Defective on arrival and still waiting for a refund
I ordered a Dreame H12 Pro from Shams Al Sahil for delivery in Dubai. It arrived on 22 September 2026, but neither the vacuum nor the washing function worked, despite the unit being fully charged. I reported the issue immediately and requested a replacement or refund.
I provided a video the following day. On 24 September, I was told the unit would be collected for inspection and that the whole process would take three to five days. I requested a refund, but was asked to give them a chance to inspect it.
Despite repeated follow-ups, the defective unit was only collected on 30 September, eight days after delivery. As of 2 October, I have still not received a refund or a confirmed date for payment.
Several replies said my request had been passed to “the team”, but I repeatedly had to chase for progress. Receiving a faulty product is frustrating; having to pursue its collection and refund makes the experience considerably worse.
Based on my experience, I cannot recommend this seller. I expect a prompt refund and will update this review once the matter is resolved.
Date of experience: 22 September, 2026
Date of experience: 22 September, 2026