Customer service
My husband and I have been long-term patients at Springwood dental. Dr. Green is by far of the best dentist I have ever come in contact with. But more recently. The customer service from the front desk and those that are answering the phone has been completely inappropriate. Without any type of notification, they stopped using my husband’s insurance which resulted in a very large bill for my husband and children. Once I called in to reschedule my cleaning that they canceled. I was told that I could not be rescheduled any longer at the practice and that they would give me a call back. I never received a call back. I finally called back in two days later and was told that until the entire balance is paid off, they no longer can see me even though it was my husband and children’s balance with two separate insurance. Lady on the phone has been beyond disrespectful to not only myself, but to my husband as well belittling, downgrading and completely inappropriate. I’m struggling because I love seeing Dr. Green and my kids love to see Dr. Green, but because of the lack of customer service and disrespect that we have been receiving the last few months is resulting in a family of five looking for a new practice. This is very unfortunate but at this point it is not worth continuing our services. If this is how we are going to be treated.