Warning: Unacceptable Service and Total Holiday Disruption This is a cautionary tale about my experience with CarRental8.com and Green Motion in Edinburgh. If you value your time and holiday plans, I strongly advise you to look elsewhere. My booking was made for a full-cover, unlimited mileage plan. However, upon arrival at the Green Motion counter, I was informed that the booking from CarRental8.com was a basic plan with limited miles and no insurance. To get the plan I had already paid for, I was told I needed to pay an additional £230. Despite showing my confirmation email, which clearly stated "full cover insurance" and "unlimited miles," the Green Motion staff repeatedly refused to honor it, stating their order from CarRental8.com was different. The nightmare it’s not over here, CarRental8.com appears to be completely unreachable. My girlfriend and I tried multiple times to contact them, but there is no direct phone number, and none of my emails have been answered to this day. We felt completely helpless and stranded. The situation was made worse by the sheer number of other customers at the counter experiencing the exact same issue, many of whom had also booked through CarRental8.com. After waiting for over two and a half hours, my order was inexplicably canceled by Green Motion, leaving us scrambling to find an alternative. Our holiday plans were completely ruined. We were forced to book a last-minute car from another provider at a much higher cost. The entire experience was a fraudulent mess. Even after the trip, my attempts to stop the payment through my card company were unsuccessful, so I was forced to pay for a service that was never rendered. This entire ordeal caused significant stress and even led to arguments with my girlfriend. I will be telling everyone I know to steer clear of CarRental8.com and Green Motion.

Dato for erfaring: 07 August, 2025