Pulling teeth to get a refund Based on my personal experience, I would strongly advise people not to book with K9 Jets or give them your money. My flight was cancelled on the 3rd April due to the war, a review was scheduled for the 10th, then again on the 24th - which is unnecessary due to the current circumstance other flights are taking place, but I discovered they fly under European aviation insurance - cool… they offered a refund or to keep my money in escrow until there’s an available flight  I asked for a full refund due to finding alternative travel. I received a prompt response, then after that nothing! No response, no replies, no updates. NOTHING   I’ve been having to chase this refund from them for over a week and the entire process has been so stressful and completely unacceptable. Communication has been below poor throughout! No updates have been given and I have constantly had to chase them myself just to get basic and practically no information because they say they’ve put a call back request which I never get!!! After calling and emailing multiple times , I was eventually told there had been internal confusion with the escrow team. However, instead of simply contacting me directly to clarify this nothing was done and I was just left waiting even longer with no explanation. That delay was entirely and completely avoidable. Then again after this explanation, nothing has come of it and I’m still left chasing for an update on what’s happening? I was then told that the matter had been forwarded to the escrow team and that I would receive an email confirming the refund had been processed... That email never arrived. Despite repeated contact, I have still been left without proper confirmation, still no refund and without any real sense of urgency from this company. This has had a serious impact because this refund was needed in order to secure an alternative flight. Their delays and lack of action have caused unnecessary stress and disruption at an already very difficult time. In my opinion the level of service, communication, transparency and care I have received has been extremely poor and no one seems to have a clue what’s they’re doing in the company. Based on my experience, I would not recommend K9 Jets to anyone and I would strongly suggest to think very carefully before booking with them knowing you money is not safe nor is the quality of customer care you’ll receive. Their social media looks great, but what glitters isn’t gold. The company is ran by a bunch of morons. 
체험 날짜: 03 April, 2026