Rip off,misleading and unprofessional
I spent hours of time doing responsible service of alcohol only to find that in NSW you have to do extra compared to other states to gain a competency card. Other companies include this for $120-$130 total. This company charges $50 to do the RSA and doesn't explain that you have to then do the bridging course and pay another $107 on top to be valid and allowed to serve alcohol. They don't even respond when you enquire about this, I had to call them multiple times to get a straight forward response after being hung up on and then had to research it myself to discover the truth. Requested a refund and was denied. Don't use this company especially for RSA courses. They should clearly state its not valid in NSW on their website but fail to do this. The customer service was rude and manipulative just like their misleading marketing. Beware NSW citizens. This company is ripping people off with their misleading website not clearly stating the course isnt valid in NSW. Do your RSA course elsewhere. Carmel was professional but Marget Leslie and whoever first took my call and hung up on me instead of transferring me to a manager need customer service training.
Kogemuse kuupäev: 21 April, 2026
Kogemuse kuupäev: 21 April, 2026
Vastus ettevõttelt CFT Food Safety & RSA Training
2026.04.22
Thank you for taking the time to leave a review. We take all feedback seriously and would like to address the points raised.
Regarding state validity, our RSA course page clearly displays that the qualification is valid in SA, WA, NT, QLD, TAS and ACT, and is recognised by employers in those same states. This information is presented in tables and throughout our website. We understand that NSW has additional licensing requirements beyond the national RSA competency, and we do acknowledge your feedback that this could be made more explicit — it's something we will review.
We're sorry to hear your experience with our team fell short of the standard we expect. Our staff are trained to be professional and respectful at all times, and we do not believe the characterisation of them as rude or manipulative is a fair reflection of how they operate. Any concerns about individual interactions are taken seriously and addressed internally. We would also like to remind all customers that our staff are people, and verbal abuse of any kind is not something we tolerate.
Refunds are assessed on a case-by-case basis in line with our refund policy, and we are confident the decision in your situation was made appropriately.
We strive to provide accurate information and excellent service, and while we cannot always be perfect, we are committed to continuous improvement. We wish you well in completing your RSA requirements in NSW.
Have a good day
Regarding state validity, our RSA course page clearly displays that the qualification is valid in SA, WA, NT, QLD, TAS and ACT, and is recognised by employers in those same states. This information is presented in tables and throughout our website. We understand that NSW has additional licensing requirements beyond the national RSA competency, and we do acknowledge your feedback that this could be made more explicit — it's something we will review.
We're sorry to hear your experience with our team fell short of the standard we expect. Our staff are trained to be professional and respectful at all times, and we do not believe the characterisation of them as rude or manipulative is a fair reflection of how they operate. Any concerns about individual interactions are taken seriously and addressed internally. We would also like to remind all customers that our staff are people, and verbal abuse of any kind is not something we tolerate.
Refunds are assessed on a case-by-case basis in line with our refund policy, and we are confident the decision in your situation was made appropriately.
We strive to provide accurate information and excellent service, and while we cannot always be perfect, we are committed to continuous improvement. We wish you well in completing your RSA requirements in NSW.
Have a good day