software has been a areal improvement
We stopped piecing proposals together in Word, and this has been a real improvement. The ACCA-compliant engagement letter templates saved me a whole afternoon when we handled our first big group of clients, and the pricing calculator helps us keep fees consistent for everyone. My only complaint is that the branding customization is a bit limited. I wish I could adjust the layout, not just the logo and colors. Even so, I still use it every day.