AliExpress Buyer Protection Is a Joke – Seller Lied, Agreement Ignored This is one of the worst online shopping experiences I’ve had. The seller DY Direct Sale Store deliberately advertised a webcam as iCSee compatible, which is completely false. The camera ONLY works with CareCam Pro and has no ONVIF, no RTSP, no iCSee support whatsoever. This is not a technical issue — it is straight-up false advertising. AliExpress reviewed the case and officially ruled that the SELLER must pay return shipping because the product was not as described. I followed every instruction, returned the item, provided the shipping receipt, tracking number, and proof of delivery. And then? The seller simply ignored the agreement, and AliExpress allowed it. So what does this say about AliExpress “buyer protection”? Apparently nothing. Even when AliExpress admits the seller is wrong, the buyer still loses time, money, and nerves. This is not protection — it’s theatre. This is the second falsely advertised item I’ve received this year, and AliExpress’s response shows they tolerate dishonest sellers as long as the buyer gives up. Avoid DY Direct Sale Store. Avoid “iCSee compatible” claims on AliExpress. And don’t trust AliExpress decisions — they clearly don’t enforce them.

Date of experience: 19 December, 2025