Aliexpress Reviews 2025 | Trustindex.io

Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3*Customer Service +1(8O5)_41O*5OO3* 2025.12.15

I had a remarkable experience from start to finish. Every interaction felt smooth and purposeful. The responses were thoughtful, accurate, and highly relevant, showing a deep understanding of context and needs. What impressed me most was the combination of professionalism and warmth — it felt like the guidance was truly personalized. Every detail was handled carefully, and the entire process exceeded my expectations in both quality and clarity.

Date of experience: 15 December, 2025

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Micheil G. 2025.12.13

Extremely Misleading and Completely Unacceptable Experience This is one of the worst purchases I have ever made on AliExpress. The item I received looks nothing like the product description. The quality is extremely poor, the details are inaccurate, and the ring is completely misrepresented. What makes this even worse is that the moissanite stone has no GRA number engraved on it at all. Any genuine moissanite gemstone must have a GRA certification number laser-inscribed on the stone and visible under magnification. This ring has no engraving whatsoever, which strongly suggests the stone is not authentic or that the seller is intentionally misleading customers. I contacted customer service, and even they fully confirmed what I stated. Their response was: "Yes, you generally should see a GRA number (or certificate number) inscribed on the stone itself, usually visible under magnification." Despite this clear evidence, the seller kept giving excuses instead of taking responsibility. Shipping was slow, communication was terrible, and the seller's behavior was completely unprofessional. This seller is not trustworthy, the product is misleading, and the overall experience is awful. I strongly advise everyone to avoid this seller. Total waste of time, money, and patience.

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Reply from Aliexpress 2025.12.13

Dear Customer.
Thank you for contacting us. We apologise for your unpleasant shopping experience. Our agent sent you an email, please check it out. If you have any questions, please feel free to reply to us via email and we will respond as soon as possible.
Thank you for your understanding and support!
Sincerely.
AliExpress Customer Service Team

Alan K. 2025.12.06

Abysmal customer service. These people are criminals. AliExpress has an abysmal customer service when it comes to customers not receiving their items. It all started when I purchased an item on November 14. The item was shipped and "delivered" by Yodel on November 21, except the courier did not deliver it to my door but rather to an unknown location. I gathered photos of my door, a photo of my outdoor CCTV camera, a photo provided by Yodel showing where the parcel was delivered, and even screenshots of the timeline recordings on my CCTV, which clearly showed no one turning up at my door around the time the parcel was declared "delivered". I presented all of this to AliExpress and, despite the evidence blatantly showing no such delivery was made to my door, they rejected my claim for a full refund, due to "lack of sufficient evidence." I cannot possibly fathom how photos showing my outdoor CCTV, a photo of the parcel in an unknown location, a photo of my door and a screenshot of the CCTV timeline showing no delivery is regarded as "lack of sufficient evidence." I made an appeal and presented them with a photo of a live chat conversation I had with Yodel's customer service, confirming that I indeed raised an issue with them since November 21. They weren't much help either. All Yodel have been doing was delaying their response, which I should've received on November 22, according to them. As it turns out, it still wasn't good enough. I could not believe it. Hard solid evidence that I didn't receive my item at all and they rejected my claim all the same. There must be some kind of a language barrier, coupled with the bureaucratic belief that any tracking stating a parcel "delivered" means the customer has physically received that parcel, regardless of where it was actually delivered. Yodel is a disgrace of a delivery company, but AliExpress has flat-out turned down my refund request despite the stacked evidence proving I didn't receive my parcel, and it's not as if this issue is unprecedented with them. They actually have an option of what to do if a customer is faced with an issue of not receiving their parcel, even though the tracking showed it was "delivered". I can only imagine this has happened a lot with many other customers, and I feel sorry for anyone who has faced injustice at the hands of AliExpress. I have launched a dispute with my bank and hopefully I will get my money back sooner than anticipated. This was literally my first order I have ever placed with AliExpress and I assure you, the very last. This is a message directly to the AliExpress rep on SiteJabber: Don't bother responding to this review. I am done speaking with you and I will not respond any further.

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Reply from Aliexpress 2025.12.06

Dear Customer,
Thank you for reaching out to us. We’re sorry to hear that you are experiencing issues. Please visit our Help Center where our support team will be happy to assist you further.
https://helpcenter.aliexpress.com/s/BuyerHelp?
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team

Katja Gauci 2025.12.01

Fraudulent Shipping policy Very poor customer service. I bought an item, it arrived with defects and I asked to return it. I had to pay for the shipping myself as they wouldn't send a shipping label and was reasured by agent that I would be refunded in cash. Paid £8.09 to return it and now they are refusing to refund me as they are saying i have not provided the right documentation. They offered a coupon which is useless as I didn't pay for the shipping in coupons. Avoid this website... it's not worth the hassle

Date of experience: 05 November, 2025

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AZ-Zakwanul Faiz B. 2025.11.30

ALIEXPRESS SCAM TACTIC: PROGRESSIVE REFUND REDUCTION! Order#************** (MYR 7.66) arrived with missing items. Instead of resolving properly: 🔻 REFUND PROGRESSIVELY REDUCED: · First offer: MYR 2.08 · Second offer: MYR 1.67 · REDUCTION WITHOUT JUSTIFICATION! THE SCAM PATTERN: 1. Seller ships incomplete order 2. Platform offers partial refund 3. Each dispute reduces refund amount 4. Hope customer gives up out of frustration EXPECTED SOLUTION: · Free return for full refund OR · Missing items shipped ACTUAL SOLUTION: · Progressive refund reduction · Endless requests for "more evidence" · Platform protects fraudulent sellers PROOF: Multiple similar reports on Reddit, Quora, Trustpilot confirm this is SYSTEMATIC, not isolated! ADVICE: AVOID ALIEXPRESS unless you enjoy being scammed and gaslighted!

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Reply from Aliexpress 2025.11.30

Dear Customer,
Thank you for reaching out to us. We’re sorry to hear that you are experiencing issues. Please visit our Help Center where our support team will be happy to assist you further.
https://helpcenter.aliexpress.com/s/BuyerHelp?
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team

Jiana C. 2025.11.27

AliExpress lies about cosumer protection on orders! AliExpress refused to refund for parcels that were delivered to the wrong adress! It had consolidated parcels, so total 6 orders where delivered together and of course lost at the same time, this was costly! I contacted AliExpress and showed evidence of delivery company proof of delivery versus my apartment and it is clearly two different buildings， PLUS the package were left outside the building, literally on the side of the road! AliExpress refused to refund as the evidence they need is a stamped response from the delivery company (YODEL), where YODEL is completely ghosting my complaining emails! So I am been pushed around by two big corporates, this come to show that there is no such customer protection when purchasing from Aliexpress! And why can't AliExpress themselves contact the delivery company, if I had to take the responsibility for wrong action of the delivery company, then surely I should have the option to choose the delivery company!

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Reply from Aliexpress 2025.11.27

Dear customer,

Sincerely apologize for the inconvenience caused.

Our agent has replied with more detailed information in the email. Please kindly check and reply to our agent. If you have any other questions, please go to our Help center page【https://helpcenter.aliexpress.com/s/BuyerHelp?】 for online customer service.

Your understanding and cooperation are deeply appreciated.

Best regards,
AliExpress Customer Service Team

Mark H. 2025.11.25

CONFIRMED SCAM - AliExpress Allowed This "Bait-and-Switch" I am writing this to warn all shoppers about the fraudulent "Samfoto Store" on AliExpress and the platform's failure to protect buyers. Here is the clear sequence of this scam: The Bait: I purchased an item explicitly advertised with "Free Delivery." The Switch: After full payment, the seller refused to ship the item, demanding an extra, unauthorised "delivery fee." The Deception: When I opened a dispute, the seller created a fake tracking number (CNG*******7413) that stalled for weeks on "Awaiting seller dispatch," proving the item was never sent. The Admission & Cover-Up: The seller privately begged me to cancel the dispute, admitting they hadn't shipped the item. When I refused, they tried to RECALL (DELETE) the message to destroy the evidence. AliExpress's dispute system was useless in stopping this criminal behaviour. The seller's tactics were obvious, yet the platform failed to take decisive action. My only recourse was to bypass AliExpress completely and file formal chargebacks with my bank and PayPal to reclaim my money. Final Warning: "Samfoto Store" (ID: *******208) is a confirmed scammer. More alarmingly, AliExpress is a complicit platform that allows these scams to flourish. Do not trust them with your money.

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Reply from Aliexpress 2025.11.25

Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.
We would like to inform you that we are actively looking into the issue you reported. However, as the investigation is still ongoing, we have not yet reached a conclusion or sent you an update. Rest assured, once we have a solution or further information, we will notify you immediately via email. Please keep an eye on your inbox for our response.
If you have any additional questions or require further assistance in the meantime, please don’t hesitate to contact us.
Best regards,
AliExpress Customer Service Team

George G. 2025.11.17

Aliexpress is selling low quality items and runs poor Svcs This online retailer does not selling good or basically acceptable products per my over 2 year experiences: 1) the products shipped from them typically come up with very low quality - especially for the electronic and most of complicated items - I have got more than 3 electronic items/boxes that worked for 1-5 months, and had issues very soon, and you have no way to do anything like return/ask warranty/put reviews after 1 month... so, you get frustrated when you have critical issues very soon and you waste your money for sure. 2) The normal Return becomes uncertain and slow unless you show them something like you received a broken item, which is not the only reason for a return. However, unlike most major online retailers here in States, return is not "simple" with this retailer you have to wait for their decision with next 2 days. 3) They don't respond to any inquiries about complaints from US BBB (Better Business Bureau), which means they don't care about any consumer's concerns unless they are from Government Authorities. So basically, they are not a good and reliable retailer business for sure.

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Reply from Aliexpress 2025.11.17

Dear customer,

Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. We have sent you an email with a solution and kindly request that you provide a more detailed video of the product, so that we can better assist you with your order. If you have any requests, please reply directly to the email we sent you, and we will continue to assist you. Thank you for your patience and cooperation.

Sincerely,
AliExpress Customer Service Team

rob S. 2025.11.13

Kepworth battery caught fire Serious Warning: Avoid Kepworth Battery Store at all costs! In June, I purchased two LiFePO batteries for home use. After just three weeks, one of them caught fire — a dangerous and unacceptable defect. Thankfully, I noticed it in time before it could cause a house fire. Kepworth refunded that faulty battery, but refused to reimburse the second one I returned. I have now lost €300 and have been strung along with empty promises for months. This company is completely unreliable, provides unsafe products, and shows zero accountability. Do not risk your money or your safety with Kepworth Battery Store.

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Reply from Aliexpress 2025.11.13

Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.
We would like to inform you that we are actively looking into the issue you reported. However, as the investigation is still ongoing, we have not yet reached a conclusion or sent you an update. Rest assured, once we have a solution or further information, we will notify you immediately via email. Please keep an eye on your inbox for our response.
If you have any additional questions or require further assistance in the meantime, please don’t hesitate to contact us.
Best regards,
AliExpress Customer Service Team

Romain V. 2025.11.08

They steal people money Aliexpress is lying, no refund has been processed, they made a mistake and generated a ghost ARN, I have sent many proofs of no refund. They refuse to refund me. Don't use Aliexpress if you want to loose money! Beware, a refund never arrived in my account; they generate fake ARNs. They steal my money with impunity and refuse to return it, even if you provide all the requested proof of non-refund! Their customer service is appalling, and they lie through their teeth. They're not there to solve your problem but to condone the company's organized embezzlement! For my part, I will NEVER let this go; there's no way I'm being robbed like this.

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Reply from Aliexpress 2025.11.08

Dear Customer,
Thank you for your patience.
We understand your concern. According to our records, the refund for your order has already been processed and is no longer on our platform. However, it may still be in transit or pending on your bank's side.
We recommend that you contact your financial institution directly to check the status of the refund and confirm whether there are any delays or issues on their end.
Please let us know if you need further assistance.
Warm regards,
AliExpress Customer Service Team

Mackenzie S. 2025.11.07

Fraud seller 'shengyou international store' Seller 'shengyou international store' sent me a faulty item and refused to issue a refund for it. Aliexpress then stepped in and said they would issue a refund if I paid to return it myself, however once I sent it back the seller 'Betty Wang' of 'Shengyou international store' - told them it was a different item and I was refused a refund. 100 pounds gone. Do not trust Aliexpress or this lying, fraudulent person 'Betty Wang' from 'Shengyou international store'

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Reply from Aliexpress 2025.11.07

Dear Customer,
Thank you for reaching out, and I truly appreciate your patience as we work to resolve this matter for you.
To move forward, I kindly recommend reaching out to your dedicated customer service representative directly. They are best equipped to assist you with your specific case and will guide you through the process. Please be sure to provide any relevant evidence or documentation that supports your situation—this will help us better understand the issue and find a solution more efficiently.
Please trust that we are genuinely committed to helping you and ensuring a fair resolution. Your satisfaction is important to us, and we’ll do everything we can to address your concerns.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team

Filipe Moreira 2025.11.03

Don't buy anything here! They don't respect costumers! Don't buy anything here because they simply defend the sellers even when they send incomplete and damaged products! They don't care about or respect their customers! Whenever I receive a product in good condition, I confirm receipt and give a good review. When I don't receive it, I open a dispute, and that's when the complete lack of respect for customers begins, as if they always do the same when I receive an order. I bought a mini monitor that should have arrived with 4 accessories (HDMI cable, USB cable, USB-C cable, and POWER CABLE!!!). The seller sent the monitor in a box that was crushed and torn in one corner (for a sensitive product like a MONITOR!!!) with 3 accessories, missing the POWER CABLE, the cable that connects the monitor to the power source to work! They refused the dispute, defended the dishonest seller who didn't send the most important cable (TO MAKE IT WORK!!!), and I spent 72 euros and ended up with a useless paperweight, since I don't have a cable to make it work!!! I sent photos, I sent videos, and they replied that it's not enough proof!!!!! My account will be deleted, and I will never buy ANYTHING again from this website that defends scammers!

Date of experience: 03 November, 2025

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charles E. 2025.10.31

15 year customer lost. AliExpress is allowing fraud 15 year customer lost. AliExpress is allowing fraud. I've never had such a horrible experience with customer no service. Apparently they don't read emails anymore and just respond with generic responses that are non-sensible and do not relate to the situation. AliExpress recently is allowing fraudulent scam, sellers on their site and doing nothing about removing their fraudulent products. I tried to purchase a $500 battery. After three weeks The seller had still not provided any current tracking information. After more than a month of no tracking information and no response from Ali express I was forced to dispute with my bank. Once disputed, AliExpress froze my entire account along with all current shipments not just the order that was disputed. Finally after a month and a half I received a refund from my bank but still no responses from Ali express. I've bought thousands of dollars of products from AliExpress over the years and never had an experience like this. Very unfortunate if AliExpress could regulate their sellers better, it would make for a much better buying experience. The problem is the seller sold legitimate items for the first two months. Their store was open then for the past month has not had any positive reviews. Bait and switch order number **************

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Reply from Aliexpress 2025.10.31

Dear customer,

Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. We have already sent you an email. We are sorry that you received a refund via PayPal or your bank and we apologize for the inconvenience this has caused you. We have also noticed that your complaint against the seller is being verified. Once the review is passed, we will punish the merchant. In the meantime, we sincerely appreciate your patience and trust in our platform. Thank you for your patience and cooperation.

Sincerely,
AliExpress Customer Service Team

Corzo N. 2025.10.30

Grateful and Excelent Amazing shipping you find everything yourself and what you're looking for

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Reply from Aliexpress 2025.10.30

Dear Customer,
Thanks for taking the time to share your feedback. We're glad you're enjoying shopping with us. Our team is always here to provide a great experience, and it's awesome to know you're happy with what we do.
Best regards,
AliExpress Customer Service Team

Manuel B. 2025.10.30

Muy satisfecho Solo en 2 ovaciones he tenido problemas con productos. Ya son más de 4 años trabajando con ali y estoy muy contento.

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Reply from Aliexpress 2025.10.30

Estimado cliente,
Gracias por tomarse el tiempo de compartir sus comentarios. Nos alegramos de que disfrute comprando con nosotros. Nuestro equipo está siempre aquí para proporcionar una gran experiencia, y es genial saber que estás contento con lo que hacemos.
Saludos cordiales,
Equipo de Atención al Cliente de AliExpress

Анатолий ?. 2025.10.29

AliExpress – No Refund After Returning Item (Fraudulent Seller) Review: I was scammed by the store Shop*******602 Store on AliExpress. I purchased a smartphone (2025 NEW Xiaomi 15 Ultra 7.3" 32GB 2TB) in April 2025. The item received was completely different from what was advertised. AliExpress instructed me to return the item, which I did on August 26,2025, via Canada Post (tracking number CC*******CA) and paid C$60.31 for shipping. The package has been stuck in Shenzhen customs, China for over a month, and I never received a refund. AliExpress closed my dispute without resolving the issue. Now I have lost both my money (C$110.52 + C$60.31 shipping) and the product. This is unacceptable. AliExpress must take responsibility for fraudulent sellers and protect honest customers. Avoid Shop*******602 Store – they are dishonest. Order ID: ************** Proofs attached: order, shipping receipt, tracking info #AliExpress #AliExpressScam #Fraud #BuyerBeware

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Reply from Aliexpress 2025.10.29

Dear Customer,
Thank you for your patience. I have noticed that your dedicated customer service representative is currently handling your case. Due to the complexity of the situation, it may take a bit longer to resolve. However, I have already urged them to respond to your email as soon as possible.
Please continue to communicate with your dedicated customer service via email for further updates.
Thank you for your understanding, and we appreciate your cooperation.
Best regards,
AliExpress Customer Service Team

Poli N. 2025.10.21

Todo perfecto, como siempre 👌😃😘 Estoy muy satisfecho con AliExpress, todo va perfecto y cuando hay algún problema, lo solucionan muy rápidamente.

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Reply from Aliexpress 2025.10.21

Estimado cliente,
Muchas gracias por destacar nuestro servicio de atención al cliente junto con su fantástica reseña del producto. Saber que nuestro equipo pudo contribuir positivamente a su experiencia general hace que todo merezca la pena. Nuestro objetivo no es sólo ofrecer productos excelentes, sino también un servicio de primera categoría. Su reconocimiento nos motiva a seguir mejorando. No dude en ponerse en contacto con nosotros en cualquier momento; estamos aquí para ayudarle.
Un cordial saludo,
Equipo de Atención al Cliente de AliExpress

Safa S. 2025.10.21

Amazing shopping experience I have had a very good experience with Ali express. And I still have 🥰

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Reply from Aliexpress 2025.10.21

Dear Customer,
We are delighted to read your positive feedback about our shipping service! It means a lot to us that you had a great experience with the delivery. Your satisfaction is our ultimate goal, and we will continue to strive for excellence in all aspects of our service. Thank you for choosing AliExpress, and we look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team

Piotr K. 2025.10.21

Bardzo super Jestem bardzo zadowolony super firma szybką dostawą

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Reply from Aliexpress 2025.10.21

Søte Kunde,
Vi er fornøyde med å lese den positive tilbakemeldingen din om vår frakttjeneste! Det betyr mye for oss at du hadde en god opplevelse av leveransen. Din tilfredshet er vårt endelige mål, og vi vil fortsette å strebe etter fremragende kvalitet i alle aspekter av vår tjeneste. Takk for at du valgte AliExpress, og vi ser frem til å hjelpe deg igjen snart!
Vennelig hilsn,
AliExpress Kundediesteam

CM C. 2025.10.20

Zero refund, lies and deceit I ordered a set of car ramps from Best Link Sore onAli Express - 9 Sep 25. The shipping was changed to a teh airport awaiting a flight on 11 Sept 25. It remained so unitl 30th Sept 25 when I complained to Ali Express. So they did nothing more than chage the status to LEAVING to airport. What does that even mean?... Just a lie to cover up the fact it's sitting in the freight shed because they sent it subload. I complained to Ali numerous time since - they couldn't lie straight in bed! Inconsistent info, deflections and excuses but ZERO action. We'll gentle push the shipper they said - the shipper just stuck 2 fingers up to them. Ali was once good but TEMU is kicking their butts. A parcel of teh same value ordered on TEMU 21 sept arrive on the 30th Sep. Ali have cut costs and there is now ZERO service and a ZERO refund policy, they rather die than refund! Avoid ALI EXPRESS at all costs - your mental health isn't worth risking! The whoe site is now a giant SCAM! Oh, thank you paypal - they rufunded instantly!

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Reply from Aliexpress 2025.10.20

Dear Customer,
We sincerely apologize for the inconvenience caused. Due to the instability of international shipping, we are currently unable to process a refund before the package has reached its estimated delivery date. We understand your concern and are closely monitoring the shipment. Once there is any update, we will inform you immediately.
Thank you for your understanding and support. If you have any further questions, please feel free to contact us. We appreciate your patience.
Best regards,
AliExpress Customer Service Team

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