Package arrived empty My 16 year old son ordered a chain but the package arrived empty. The package was in tact so the chain was clearly not included in the bag. We sent photos and complained. Cernucci sent a blurry photo of a random person doing something at a desk and said this was "proof" that the chain was sent. I complained as our family does a lot of online purchasing and we have never received an empty package. They came back saying they watched the CCTV and the chain was definitely sent. Of course, they aren't sharing the footage. I suggest buying from Trendhim - amazing quality and I have never had an issue with postage or returns or refunds. Cernucci customer service is below par. It was a £20 chain. We will never buy from this company again and I would advise others not to either. Imaging stealing £20 from a 16 year old. Shameful.

Datum ervaring: 16 May, 2024