Disorganized and costly service issues
The pool itself has been a joy to own for four years, and while some wear and tear is to be expected, the customer service has become very disappointing. Since the manager left, the service team seems disorganized, with high costs and little clarity on repairs or pricing. Engineers often arrive unprepared, even after advance payments, and issues remain unresolved—such as an auto dosing machine imbalance we were charged £1,000 to fix, only for the problem to persist. Over £2,000 has been spent on call-outs this year, yet no progress has been made. Attempts to escalate issues have been met with unacceptable responses like "too busy." A good product is let down by poor service. We would still like to hear from anyone in the mgt team.