NU Car Rental Reviews

The rental experience was perfect. Armando who helped me was extremely courteous helpful and went the extra mile to create an easy and smooth rental. The car was clean and well maintained. The price was affordable. In all honesty it was the best car rental experience I've had in a long time. I will be back!! There were also plenty of vehicles to choose from

This company was awful beginning to end! They rope you into their expensive insurance but do not take it as it's something your personal insurance will take care of!! I was high pressured into this by a guy and felt highly uncomfortable! Then the car gas was at 3/4 tank, PLEASE CHECK AND ALERT! Then all tires were low! Do not rent from these guys!!

Paid for rental by Bookings .com. At counter, agent used my credit card for $150 deposit, said I would not be charged except fuel. Used $45@ for prepaid fuel. Nucar deducted $150.14 -- for fuel and toll pass(apparently I initialled ) No mention of toll charges. Will never use NUCAR again-- misleading and liars.

Don't, I mean don't rent a car from this company. They advertise that they are the cheapest out there. But if you go there, they add a lot of money. We rented a car from them every day at 15.00. From the airport we went to in Phoenix, you have to drive 7 miles from the airport and hitch a ride to their place. The line to the place was once short but it took me over an hour to talk to someone. Then they started adding options to the car that we didn't need and said we would. All said and done and to rent a car for 7 days costs over 600.00. Plus the car they gave me had bad suspension and it was shaky driving over 60 mph, so I brought it back in and they swapped me for another car. Then they did not move to another car on the gas paid I bought from the first car and then I was charged 12.99 per gallon for the gas. I got a refund but it took over an hour on the phone and I had to actually complain to get it back. Please don't approach them.

avoid this company they are fake you pay for expencive car you reserve it but you end up they give you cheap car broken and they are so rude its very hard even to find their office so rude not responsible

These guys are dishonest misleading crooks. They advertise a low rate then charge you 8x that when you show up to pay! I would give a zero star if I could. STAY AWAY, go to a reputable car rental place! I come to Denver several times a year and NEVER AGAIN will I rent a car from them.

0 star based my my experience days ago. Please read my story on TripAdvisor - I rented an SUV from this company from 12/25-31, 2024 and was charged an outrageous $1616.11 instead of my originally booking at Hotels.com for $659.94. I have rented cars in my past many times and this was the first time I experienced such a dishonest practice. Another family booked through Expedia and spoke to a different representative on the same day experienced the same situation. They ended up paid $1616.20 for their SUV. This is a fraudulent business. Please check the BBB website - avoid a this business like a plaque. Don't make the same mistake I made, thinking you are saving money then ending up being robbed during the daylight!

I would go elsewhere to rent a car. I gave them a try again to see if maybe they got better cars. Last year I rented a car, and my battery died at the hotel I had to call AAA to jump start us and almost missed my flight home. This year in December 20-23, 2024 I rented a car. On day 2 my battery died lucky got it started up again and drove it back to the location 40 minutes away. Got the 2nd car driving it halfway back to the hotel the tire pressure light came on and a warning light came on. I had to turned around and took it back in. I finally got another car and just made it on time to see the kids perform since I was there for a cheer competition. I've been renting cars for the pass 10 years due to cheer competition and I never had this kind of experience with cars. As for the shuttle it was a joke, we had an early flight, and it took over 45 minutes to get on a shuttle to take us to the airport which is ridiculous at 5am. and it took 30 minutes to pick us up from the airport. STAY AWAY AND RENT WITH SOMEONE ELSE.

AVOID AT ALL COST The worst rental car experience I've ever had. I made my reservation through Expedia for 3 days on the second weekend in Dec. 2024 Their rates were extremely low in comparison to the other companies in the area. The total I was charged upfront was $99. Which seems reasonable as I had previously rented a car just a few weeks back from another company close to this facility and my total came to $154 for a full week. As I arrived at the facility from DIA, I proceeded to the first window on the left, helped by Anthony. He was speaking low and it was hard to hear him over the music in the background. I had to ask him several times to repeat what he was asking and noticed his voice tone was still at the same level. At this point I felt a little strange. It felt like Anthony was trying to trick me into paying for things I didn't want or need. Which he did. I put my initial and signed to options I thought I had waived, instead, there were charges. I was charged for road side assistance and insurance coverage, which I didn't want because my Credit Card provider provides these to me. NU Car Rentals also added a security deposit for $300 even though I presented an out of state Drivers License. Once I got back home from my work try, I received the invoices via email showing an additional charge of $334 for the options mentioned above. I contacted them immediately and I tried to ask for a reimbursement as I did not agree on getting these options, but they provided a copy of the receipt with my initials outlining the cost of these options, in which I thought I had initial to waive them. I felt hopeless and blindsided at this point. This is why I'm writing this review, to warn everyone. Important: Be careful, they'll try to add unexpected fees to your bill. Read the fine print closely so you're not surprised later and ask for clarification on everything. Don't initial or sign anything until you're sure they didn't add anything you didn't ask for. Also, ask for copies of everything you signed and review them before leaving the facility. I will NOT use this company ever again.