Very happy I'm a prime member with edreams. Our planes tyre got caught in the runway and the delay caused us to miss our next two connecting flights. I tried to contact them through their ai chat but couldn't find a solution. My husband found a phone number to call by googling edreams and the country we were in. Once I could talk to an agent and tell them the problem they sorted new tickets for us free if charge even though it wasn't the airlines fault.

Date de l'expérience: 08 November, 2025