Zwavelstream Clinic Reviews

Byron Charles 2025.12.12

     

From the second I walked into the clinic I was welcomed by friendly staff. Nurses where friendly and very helpful. The group sessions where great. My Dr's, Occupational Therapist and social worker really made a positive impact in my life. As I am still very much on the road to recovery and have a realistic attitude. Zwavelstream helped me realize that its possible to start seeing the light at the end of the tunnel. The food was average but I suppose we all have different tastes and thats why I found the food pleasant but bland.

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Zàleina Kruger 2025.11.21

     

Let's begin with thanking my therapist, psychiatrist and my 1 out of 6 shadows i had. Now let's dig into the truth. I came to this place with cptsd , major depression and the intentions of ending it all, it's safe to say that I really, desperately needed help. If you want grief and to take your burn out further, this is the place for you, let me explain. My first week i broke out in hives because of my allergy towards my medication, now it took the doctor 3 days to even prescribe me a soothing lotion and medication other than allergix, as you can imagine this greatly affected my abilities to heal and rest in the facility. I was diagnosed with sit Johnson syndrome, look it up, it's life threatening and you should be hospitalized. I would wake up in complete agony and would not be able to even have clothing touching my skin. I would go to the medical staff and beg for some form of relief to be met by a sister that told me in a belittling way that I should rub on lotion, she talked to me as if I was a child. I begged because the lotions and antihistamines didn't relieve my pain in the slightest. Desperate I asked the nurse to please call the doctor to give me something, anything, she answered the phone with such a bitchy tone telling me that I'm not supposed to wake her up unless it's an emergency, and in my eyes swollen skin and the inability to handle the slightest touch on your skin wasn't an unescarry call, again , I was desperate. The next day the doctor proceeded to tell me she's going to take me off ALL my medication because she doesn't know what's causing it. I have told you what I came in with and any person who is just aware of mental illnesses would know how idiotic that though is, why couldn't we test and find out? By the end of the week we magically found out it was epitec, the medication i had tried to overdose on. Now im not blaming the doctor for my own doings but for the pure incompetency regarding the situation. Let's talk about the nursing staff, my night staff were the sweetest, some ladies even looked at me as if I was their own child. But the day staff? Let me warn you, the moment you bring up a problem it'll blow up in your face. I was confronted because apparently I'm " hiding " from my shadows. But in reality the majority of them was no where to be seen, and if I reported it privately the nursing staff would take me on, directly tell the shadow what I said and then I'd be confronted by thw shadow. Have dietary needs? Don't even mention it! They will forget about you and even if you remind them in the morning they'll forget your food at lunch and dinner, and the process proceeded. I came out of this place with knowledge from my amazing psychologist team and with burnout from the stressful environment I was in. I was scared to go to the room or ask for help in fear of confrontation, this might sound dramatic but when booking yourself into a place like this is because you are soft and not strong enough to handle conflict, or atleast not in my situation. My heart is torn in two about this place, I was there for a month and only felt two emotions , fear and at some moments peace. I really hope they work on their staff trainings and take complaints seriously because it's very frustrating when you came to restart and actually stayed and fought. This is not my whole story but the parts that affected me the most. I really want to give this place another shot because of the positive moments I had there, I'm just too scared

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Raphaella Bentel 2025.11.19

     

I was hospitalized at Zwavelstream in 2023 when I was 20 years old, during a period when I was struggling with depression and possible 𝙗𝙞𝙥𝙤𝙡𝙖𝙧 𝙙𝙞𝙨𝙤𝙧𝙙𝙚𝙧. I stayed for about 3–4 weeks, and I was given 𝙖 𝙡𝙤𝙩 𝙤𝙛 𝙢𝙚𝙙𝙞𝙘𝙖𝙩𝙞𝙤𝙣. While I was there, I had 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙤𝙣𝙨 𝙬𝙞𝙩𝙝 𝙤𝙩𝙝𝙚𝙧 𝙥𝙖𝙩𝙞𝙚𝙣𝙩𝙨 who shared very difficult and personal issues 𝙬𝙞𝙩𝙝 𝙢𝙚. Some of those conversations 𝙞𝙣𝙫𝙤𝙡𝙫𝙚𝙙 𝙨𝙚𝙡𝙛-𝙝𝙖𝙧𝙢 𝙖𝙣𝙙 𝙩𝙝𝙤𝙪𝙜𝙝𝙩𝙨 𝙤𝙛 𝙚𝙣𝙙𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙡𝙞𝙛𝙚. Hearing that directly from another patient 𝙖𝙩 𝙨𝙪𝙘𝙝 𝙖 𝙮𝙤𝙪𝙣𝙜 𝙖𝙜𝙚 left me feeling overwhelmed, unsafe, and 𝙩𝙧𝙖𝙪𝙢𝙖𝙩𝙞𝙯𝙚𝙙. Hospitals are meant to be a 𝙥𝙡𝙖𝙘𝙚 𝙤𝙛 𝙨𝙩𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙖𝙣𝙙 𝙝𝙚𝙖𝙡𝙞𝙣𝙜, but I personally 𝙡𝙚𝙛𝙩 the clinic 𝙛𝙚𝙚𝙡𝙞𝙣𝙜 𝙢𝙤𝙧𝙚 𝙩𝙧𝙖𝙪𝙢𝙖𝙩𝙞𝙯𝙚𝙙 𝙩𝙝𝙖𝙣 𝙬𝙝𝙚𝙣 𝙄 𝙛𝙞𝙧𝙨𝙩 𝙖𝙧𝙧𝙞𝙫𝙚𝙙. I’m simply sharing my personal experiences and how the environment made me feel at that time in my life.

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maryam sanatkaran 2025.10.10

     

I wish I could give it a zero. I came here in 2024 seeking help. The psychiatrist prescribed medication with this comment "Well I hope it works, otherwise I wont see you next time "smirk".". People come to doctors seeking help. What a brilliant way to reassure them. Not only did the medication not work, it worsened my condition, which apparently is a side effect which the psychiatrist conveniently forgot to mention.

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francina makhaya 2025.09.02

     

The location is more suited for its purpose. Limited activities feels like prison for me. Food not up to standard. Clean and friendly staff . Sister Linda a star and assert to the establishment.

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Caren Yssel 2025.08.09

     

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Monique van Hattum 2025.08.07

     

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Mercy Mthembu 2025.08.07

     

The best

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Kobedi Ntebogang 2025.07.28

     

been admitted to the facility twice, consecutive years and it gets better every time. my psychiatrist ( Dr Mogase) is really the best and made the healing journey easier. the facilities give tranquility, don’t get me started on the food, AMAZING. any complaints are attended to right away. HIGHLY RECOMMEND. would come here again and again when life becomes a bit too much to bear.

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Cage_E SA 2025.07.20

     

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Graham Robert 2025.06.17

     

Two weeks spent in a specialist clinic and not one doctor could identify obvious signs of autism. All the clinic was concerned with was getting me onto medication. They misdiagnosed me despite all the information I was giving which ought to have easily pointed qualified healthcare specialists to a correct diagnosis, and had me medicated for two and a half years with incorrect, ineffective, and unnecessary medication.

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Kamogelo Dhladhla 2025.05.29

     

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Mishka Harding 2025.05.06

     

It’s appalling that in a hospital setting—where healing and rest are meant to be priorities—the nurses show a complete lack of bedside manner. At 05:30 in the morning, they slam open the door and shout loudly for ONE patient to take medication, waking the entire four-bed room in the process. This isn’t an isolated incident; it’s been raised before and still continues, showing a worrying disregard for patient feedback and basic decency. For patients admitted due to traumatic events like home break-ins, being startled awake in this way is deeply distressing and potentially re-traumatizing. The environment should be one of care and calm, not chaos and shouting. What makes this worse is the stark contrast with the doctors and specialists, who have been nothing short of exceptional—professional, compassionate, and attentive. It’s a shame their efforts are being undermined by nursing staff who appear indifferent to the needs and dignity of their patients.

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Faith More 2025.04.04

     

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Kerryn-Leigh Herb 2025.04.01

     

Impossible to get in touch with Dr. Erasmus Facilities are lovely, however it's impossible to get hold of Dr. Wium Erasmus (psychiatrist). His assistant never answers the phone and when you do eventually get hold of him, he tells you to send an email, which is only answered weeks later. A very knowledgeable man, but impossible to get in contact with. Would not recommend if you require urgent assistance.

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Bonginkosi Nxumalo 2025.03.28

     

This is the best mental health clinic in the country. The facilities are out of this world, the food that we had while admitted was the best. The health professionals were the best. If you need to reset, if you feel as though things are heavy on you ask your medical Practitioner to do a referral for you. When it's time for you to be discharged you won't want to go home. The person who built this facility deserves all the blessings.

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Khanyisile Mukhari 2025.03.14

     

I Highly recommend everything about this facility.

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Maarten Opperman 2025.03.09

     

Very friendly, approachable staff. CEO visits each and every table herself during lunch for feedback. They cater for individualised and special meals. The clinic has its own private vehicles to transport patients to Pretoria East Hospital, Wilgers Hospital for specialist referrals and radiological investigations. The clinic has a gymnasium and a big physiotherapy section. One-to-one private sessions with an occupational therapist, social worker, or pastoral therapist are available. Each patient consults a private psychiatrist and a private psychologist every day. No photos may be taken for medical confidentiality.

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Gavin Upton 2025.03.04

     

Shocking service from admin cant even get an admission correctly done. No concern about patients well being whatsoever no communication while you are put on a 14day+ waiting list. Wouldnt bother about this place!!!!!!!

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Fiona Walters 2024.12.07

     

Best recovery centre ever My experience from friendly staff to the best meals prepared. Always have the nurses available 24hrs a day to assist Made so many long-term friends Excellent group sessions presented by professionals Mind blowing how you can find your old self when learning that place

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