Reverse of earlier review. Pleas everyone read
Ok earlier today, I wrote a scathing review. Zip Zap called and said what could they do. I did not need the money and I said if you wanted to credit me back my oil change and it was for 120.00, I would be happy to change my reviews. I am a businessman and money talks and they were very nice and appreciative and on top of everything. As far as them bullying someone out of their place, the story is different and the guy that said that was not the owner of the place. He was a good guy and his story was not honest in that he was not the owner, just the operator, so I take that back also. Also, It was not the owner that misled me. It was one of the repair guys that wants to make money on his labor time and apparently he has done it before and I believe they will fire him. So again, will tell anyone that Zo dealt with me, gave me her cell and I would recommend any and all to this place. The location is Durango and Cheyenne in the Sinclair 711 location.
RIP OFF BIG TIME
if i could give a zero I would. Tried to rip me off big time. Over priced on oil change. If you get an oil change there, do not believe any thing they recommend. Unbelievable, told me about needing brakes and other stuff, quoted anywhere from 450.00 to 800.00 and I went to my dealer expecting to have work done at a lower price and eureka, they examined and said I did not need to do anything at that time. I also know they ran out the other owner by bullying him and that is just another story separate from this incident. I have not had anyone try to rip me off like this in 50 years
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This place has amazing and fast service! The dealership told me it would be days to fix my car issue and Zip Zap Auto did it in one day. Richard is amazing, he followed up with me to ensure everything was good. Highly recommend!
Reply from Zip Zap Auto Repair | Las Vegas
2024.09.27
Thanks Ashley, checking up on our customers after they drive away is what makes us the most reviewed independent repair shop in Nevada.
Great place, beautiful work. I got my all 4 brakes, calipers, tires, alignment, and tune up. Car was ready the next day. I was like wow! Top notch mechanics.
Reply from Zip Zap Auto Repair | Las Vegas
2024.09.27
Thanks for noticing how zip we zap, lol. Thats actually something we pride ourselves in, having you back on the road quickly.
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Reply from Zip Zap Auto Repair | Las Vegas
2024.09.17
Hey Daniel, this is Richard over at Zip Zap Auto, so sorry you had a bad experience! We would love to make it right. I left you a voicemail and a text, please reach out to me when you have a moment. I'm sure we can find a solution to whatever you need. Take care, talk soon.
Can’t thank these guys enough for the awesome customer service and attention they gave to me after my truck was having issues on a long road trip. Shoutout to Susan at the front desk, she’s a badass for looking out for me and helping me navigate the issues with honesty and care, and made sure i wasn’t getting cheated (AND made sure the mechanics double checked everything because i was going to be on the road a while). Reggie and Jason and all the guys in the shop did great work and took my concerns seriously. EZ (not sure of spelling) at the front desk was also so kind and sympathetic. In a world of auto shops that want to screw you over, Zip Zap is a place that offers honest advice and some seriously unmatched customer service!!
Reply from Zip Zap Auto Repair | Las Vegas
2024.09.14
Thanks Celia, safe travels back to Washington and please call us if you need anything. We know a long road trip is made easier when your shop has your back.
Use to save me time to get my tires filled with air here for 5$. Went recently, paid, guy filled 3 of my tires & went to get his boss and 3 guys came to my car and after I asked what? They said they couldn’t do the last one cause the rubber on the inside of the valve is coming out… I book an appointment 2 hours later at discount tire, went. They told me it was the rubber to the cap… just pulled it off and they had to refill ALL my tires cause they were too All still low they said.
5$, 3 guys, & they didn’t completely fill them.
Reply from Zip Zap Auto Repair | Las Vegas
2024.09.12
Hey Justine, yes, I remember you, unfortunately we were concerned that the jammed rubber piece could damage the valve stem if we removed it. It was better to be safe and send you to a specialized tire shop. Hope that helps.
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Hands down an amazing experience!! Susan kept me inform with my repairs and my timeframe of them getting done. They got the parts and had them installed a day earlier than expected, will be using them for any future repairs as they have been phenomenal!! 5 stars all day!!
Reply from Zip Zap Auto Repair | Las Vegas
2024.09.12
Thanks David, this is why we're the most reviewed shop in Nevada, our customers take the time to notice our hard work and dedication to customer service.
I couldn't recommend a better place for auto repairs. Susan was phenomenal!! I was anxious, and stressed, and panicking. She held my hand and walked me through the process seamlessly, even helping me arrange short term financing to help me get to pay day. They had my car in and fixed within hours. Highly recommend!!!!!
Reply from Zip Zap Auto Repair | Las Vegas
2024.09.19
That's so awesome Mandee! Thanks Mandee for leaving us such a nice review! You Rock!!
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Traveling from California to Wyoming when my suspension went out on my Silverado. Stopped in and they got the parts and fixed my truck. Same day service. Susan at the front desk was amazing. Price was a grand less than other shops in Vegas.
Friendly and professional service. Definitely recommend!
Reply from Zip Zap Auto Repair | Las Vegas
2024.09.19
Thanks Susan for choosing us!! Glad we could get you back on the road fast for the big trip. Safe travels!!
I've been coming to zip zap auto for many years for all my car problems. Susan is the most wonderful front desk person you can ever ask for.She makes sure everything's done right and in a timely manner. I won't trust my car with any other garage because they earned my trust.
Thanks everyone
Joe Z.
Reply from Zip Zap Auto Repair | Las Vegas
2024.08.30
Thanks Joe for trusting us for so long, we appreciate you so much.
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