Ziebart Reviews

Good rating

4.3 | 651 reviews

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Reviews

4.3

| 651 total

5 stars

485 pcs

4 stars

56 pcs

3 stars

22 pcs

2 stars

9 pcs

1 star

79 pcs

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651 pcs

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C Fleener 2025.12.10

No waiting room spells no customer caring. You do not need such a large display area you need somewhere so folks can sit and wait. Not everyone has someone to come and pick them up. You state there is someone there to take you over to the mall area yet you get there they cannot do it. It is not fun walking across 31 or just walking to other stores in general especially with inclement weather as it was today. I am not your customer nor will I be. This was written for your customer there today

Reply from Ziebart 2025.12.10

We're sorry to hear that, C. We’d be happy to reach out to the manager at this location to discuss a better way to handle these types of situations moving forward. Thank you for taking the time to let us know about this matter. If you have any questions, feel free to reach out to our customer service team at customerservice@bart1.com.

markail armstrong 2025.12.06

Great Work Performed! I brought in my 2015 Mazda for rust treatment and undercoating, and the team did an amazing job. The work was clean, thorough, and definitely exceeded my expectations. My undercarriage looks brand new now, and they took the time to explain everything to me. The price was fair for the quality of work, and I feel much better going into winter with the car protected. I really appreciate the professionalism and great service. Highly recommended!

C. I. 2025.12.04

DO NOT RECOMMEND GOING HERE!! Note: I reached out to customer service prior to my review. They never asked for additional photos and simply denied my claim because the manager told them to. They damaged my headliner when removing back window tint. They claim my headliner was old and falling apart. No prior damage was noted when I dropped my vehicle off. Maybe if they would have accepted responsibility vs going by the word of a manager that never saw my vehicle, I'd have a different opinion. I've attached photos ...you be the judge.

DO NOT RECOMMEND GOING HERE!!
Note: I reached out to customer service prior to my review. They never asked for additional photos and simply denied my claim because the manager told them to.

They damaged my headliner when removing back window tint. They claim my headliner was old and falling apart. No prior damage was noted when I dropped my vehicle off.
Maybe if they would have accepted responsibility vs going by the word of a manager that never saw my vehicle, I'd have a different opinion.
I've attached photos ...you be the judge.

DO NOT RECOMMEND GOING HERE!!
Note: I reached out to customer service prior to my review. They never asked for additional photos and simply denied my claim because the manager told them to.

They damaged my headliner when removing back window tint. They claim my headliner was old and falling apart. No prior damage was noted when I dropped my vehicle off.
Maybe if they would have accepted responsibility vs going by the word of a manager that never saw my vehicle, I'd have a different opinion.
I've attached photos ...you be the judge.

Reply from Ziebart 2025.12.04

We’re so sorry to hear about your experience with that window tint, C.. Our customer service team is available to further assist you at customerservice@bart1.com. We appreciate you taking the time to let us know about this matter.

Corey Simington 2025.11.26

Didn't clean my interior whatsoever all type of residue left over on my doors and under my hood sprayed my exhaust so now I'm getting a strong burning smell inside and outside of the truck sprayed over wire harnesses underneath the vehicle and etc.. I am very disappointed for what I pay for customer service is very poor as well. Did not get walked out to my vehicle. Was handed my keys and paperwork and was told. Have a good day. also, I will add my car was left unlocked and I was notified via Toyota app to my phone. I had to personally lock my vehicle while it was sitting on there a lot. I will be calling tomorrow and asking for partial or all of my money back. I am very disappointed and will never do service with Ziebart again. I just spent $70,000 on a brand new Toyota tundra.

Reply from Ziebart 2025.11.26

Hi Corey, we’re sorry that you feel you had a negative experience at our store, and we’d like to learn more about your specific situation. If you wouldn’t mind sending our customer service team an email at customerservice@bart1.com at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you.

Darrell Frazier 2025.11.21

Great place, service They always welcome you and business.

Reply from Ziebart 2020.09.14

Thanks Darrell!!

Ben McNeely 2025.11.18

Reply from Ziebart 2025.11.18

Ben, we appreciate you for sharing your experience with us. At Ziebart, we strive for excellence and are always looking for ways we can improve. Please let us know if there's anything we can do differently by emailing our customer service team at customerservice@bart1.com. Thanks again.

Mary Maceachran 2025.10.23

The Greenwood Ziebart is excellent either way it’s protection offerings, customer service, and the employees who detail the car do an AMAZING job. I highly recommend Jacob and Aaron. I LOVE the Z gloss Ceramic Shield and window tinting I chose. Thank you all for a pleasant transaction.

Rick Mayer 2025.10.16

Sarah is the BOMB.... GREAT SMILE and extremely personable and highly knowledgeable

Laura Fogt 2025.10.16

Scam of a company with sexist managers. Was told to “talk it over with my husband” when I declined the $900 upsell. I do not have a husband and find that very offensive. They also expect a full interior detail before they will reapply fabric protection. When I brought my issues up with the manager he got defensive and literally yelled at me. Oh and they lock their doors at 5:15 despite them being “open” until 5:30. Never will I ever do business with them again.

Reply from Ziebart 2025.10.16

We're sorry to hear that, Laura. We’d be happy to reach out to the manager at this location to discuss a better way to handle these types of situations moving forward. Thank you for taking the time to let us know about this matter. If you have any questions, feel free to reach out to our customer service team at customerservice@bart1.com.

Danielle Huff 2025.09.12

This is the product this company is proud to put on the streets. They are more expensive than their competitor and do sub par work. This is the 2nd truck we have had done at this location in the last few months and this is the way they send them back. When asked to correct it, they charge you again! Do not recommend if you are after quality work!

This is the product this company is proud to put on the streets. They are more expensive than their competitor and do sub par work. This is the 2nd truck we have had done at this location in the last few months and this is the way they send them back. When asked to correct it, they charge you again! Do not recommend if you are after quality work!

This is the product this company is proud to put on the streets. They are more expensive than their competitor and do sub par work. This is the 2nd truck we have had done at this location in the last few months and this is the way they send them back. When asked to correct it, they charge you again! Do not recommend if you are after quality work!

This is the product this company is proud to put on the streets. They are more expensive than their competitor and do sub par work. This is the 2nd truck we have had done at this location in the last few months and this is the way they send them back. When asked to correct it, they charge you again! Do not recommend if you are after quality work!

This is the product this company is proud to put on the streets. They are more expensive than their competitor and do sub par work. This is the 2nd truck we have had done at this location in the last few months and this is the way they send them back. When asked to correct it, they charge you again! Do not recommend if you are after quality work!

Reply from Ziebart 2025.09.12

Hi Danielle, we’re sorry that you felt your recent experience at our store was negative. Our customer service team is always available at customerservice@bart1.com if you’d like to further discuss your concerns. Thank you for reaching out.

M Metzler 2025.09.02

I have been coming to this Ziebart Greenwood location for over a decade now… Great customer service over the phone and in person… Very professional and helpful staff… They do wonderful work here with all their services and protecting your vehicle and making it look showroom quality.

Reply from Ziebart 2023.07.10

Customers like you are why we love what we do! We appreciate your loyalty, and are looking forward to working with you again soon!

Chris Meyer 2025.08.22

Friendly and accommodating

Karl Lambert 2025.08.20

If you want your new vehicle to stay looking good . This is the place .

Angel Pope 2025.08.15

There diamond coat destroyed the seals of my doors. We had to get blind spot detection put on our new car and just barely 3 yrs old it has been in 5 times for not working. It was put in so my husband can drive. It is a medical necessity for him and now he can't even drive his car because they don't care and put crap on your car.

Reply from Ziebart 2025.08.15

We're sorry to hear that, Angel. We’d be happy to reach out to the manager at this location to discuss a better way to handle these types of situations moving forward. Thank you for taking the time to let us know about this matter. If you have any questions, feel free to reach out to our customer service team at customerservice@bart1.com.

Matthew Fillenwarth 2025.08.14

Service was great and the employees were very friendly and helpful.

Kathy Campbell 2025.07.25

Ron provided me with a copy of my original Ziebart invoice for insurance purposes. He was very customer service oriented and got the documentation to me via text message within minutes of my call. Ziebart staff are always professional and friendly and do a great job with their work!

Lindsay Couch 2025.07.24

Ron did an amazing job. Great customer service!

Mark Havens 2025.07.17

Their all about $ customer service means nothing

Reply from Ziebart 2025.07.18

Hi Mark, thank you for your feedback. We’re known for our exceptional attention to detail, and we’re sorry you feel that we missed the mark. If you’re in need of further assistance, our customer service team is available by email at customerservice@bart1.com.

donny mask 2025.07.01

Ziebart is the place to go for anything to detail vehicles and add ons

Rebecca Roberts 2025.06.19

Had the diamond protection put on our new explorer. So worth it. Everyone was very helpful and knowledgeable. Quick service and detail oriented.

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