Verified Company
Verified
DO NOT STAY HERE! We had a cancelled flight and I booked this place because it is close to POP airport. It is dirty, music till 1:30 AM from an adjacent club, call girls coming and going from their gentleman callers, shower broken, 3/4" gap around main room door which allows mosquitoes in, stains on sheets, and so many more things wrong with this hotel. The street is so sketchy that we really feared for our safety! Once dropped off by taxi, no money, no clean clothes, we felt completely trapped, so we stayed. Not sure how this place gets a 7.8 rating on Expedia, but trust me, stay anywhere else, I mean anywhere.
☺Staff & service
☹Cleanliness, amenities, property conditions & facilities
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Verified
Outdated, very old and dusty , room was nasty , the ladies at the front desk are very rude, only thing I’ll say was good about this place is the restaurant is good, they have a great staff and are very friendly.
☹Cleanliness, staff & service, amenities, property conditions & facilities
Verified
Terribile foto ingannevole da evitare
le foto sono ingannevole non corrisponde alla verità in nulla sporco scomodo personale poco profesional non vale la pena ce molto di meglio in giro nemmeno i asciugamani ci hanno portato lo abbiamo chiesto tre giorni di seguito nulla
☹Cleanliness, staff & service, property conditions & facilities, room comfort
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Verified
Upon arrival they had 3 rooms left, one would think great right... Ummm... no the first room B206 had no electric service working, the second room assigned B208 had no running water for the toilet or shower and the third B203 had stained unclean bed sheets. I had to check out after the first night and rebook Seabreeze down the street which was phenomenal. Yami the front desk lady said she would ask her manager for a refund for the last 2 days booked and I have yet to hear anything.
☹Cleanliness, staff & service, amenities, property conditions & facilities
Verified
Place needs serious upgrade
This place needs a serious upgrade. The toilet has water marks and half cleaned, the bathroom sink leaks, barely any hot water for shower
☹Cleanliness, staff & service, property conditions & facilities, room comfort
Reply from Terra Linda Resort
2024.02.06
Dear sir/madame,Thank you for staying with us.We always ask our guests to leave comments, complaints or suggestions at the desk while staying, this give us a change to fix things that are not okay.Still, this help us to improve the quality in service.
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