Your.Rentals

your.rentals

Your.Rentals Reviews

Good rating
4.3
109 reviews Verified
Your.Rentals
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Reviews ( 113 ) 4.3

Luis vaz
Luis vaz
2024.03.11
I rented an apartment through your.rentals and booking and it was a scam. A SCAM REPORTED TO THE NATIONAL POLICE IN TORREMOLINOS (Malaga, Spain). Apartment managed by Your.Rentals, with 3 phone numbers from Denmark, Nicaragua and Spain and no one answers. Only communication via BOOKING chat with a boot. The communication was terrible. They forced us to pay 30€ for "late check-in" for arriving at 6pm!!!! But the worst was yet to come. INSIDE THE STUDIO THERE IS AT LEAST ONE SECURITY CAMERA THAT COULD BE SEEN EVEN FROM THE SHOWER. THIS IS ILLEGAL IN SPAIN. Evidently we covered the camera. The response was that Your.Rental changed the access code on the door of the apartment so we were left stranded on the street while it was pouring and without any of our belongings. They demanded that we pay a "fine" of 50€ for covering the camera. We could only go to the police to report Your.Rentals for illegally preventing us from entering our home and leaving us in the street all night, for illegally seizing our belongings and for invasion of privacy. BOOKING did NOT HELP US AT ALL, only good words, but no refund of the apartment, no rehousing in another accommodation. A SCAM SUPPORTED BY BOOKING. BEWARE, YOUR.RETALS HAS MANY MORE APARTMENTS FOR RENT. NEVER RENT WITH YOUR.RENTALS.
Reply from Your.Rentals 2024.03.11
Dear Luis, I'm truly sorry to hear about your experience. This is not the standard we strive for. Please contact our customer service immediately so we can assist and address your concerns.
Stephanie fernandez
Stephanie fernandez
2023.11.02
Exactly what I was looking for Pros: One listing that went to every channel nice and easy Didn’t even have an account which was what I wanted something that can connect me to everything with out the need of me doing all the work Cons: At first I was scared that was not going to work because I was new to the site so I thought I was wasting my time BUT THE CUSTOMER SERVICE DIDNT GIVE UP ON ME UNTIL I MADE IT
Reply from Your.Rentals 2024.02.08
Dear Stephanie, we're delighted to hear you're enjoying our service and that our team could assist you. Thank you for your positive feedback. We appreciate your trust and support!
Pradeep Gaur
Pradeep Gaur
2023.06.28
Very professional company and quite prompt in attending to your requests and grievances and proactively helping out their customers. They have a team of excellent customer service representatives who will not leave any stone unturned to resolve your issues pertaining to listings or payments. I am very happy and pleased with their customer service department. I would like to mention one incident recently that shows their commitment and how they exceeded my expectations. I had difficulty listing my rental property on your.rental channel partner, Airbnb. I approached the support team, and Tom responded to my email. He went on his own and researched in depth to identify the real issues restricting my property from being listed on AirBnB. He also fixed the problem and ensured my listing on AirBnB. I haven't experienced such commitment very often in the past with other organizations. I would always recommend your.rentals to other people to use their services, and I have definitely benefited from their services.
Reply from Your.Rentals 2023.07.03
Thank you for your kind words and positive feedback! Our dedicated customer service representatives are always committed to resolving any issues you may have with listings or payments. We're thrilled to hear about your recent experience with Tom, who went above and beyond to research and fix the problem you faced with listing your rental property on Airbnb. Thank you for choosing your.rentals!
Koray Bilge
Koray Bilge
2023.06.16
Great Company to work with! The service they provide is excellent. Very friendly and responsive team. They make vacation rentals much easier. No need to upload each listing on different channels, they do it all for you. The rates and calender updates go to the channels without delay. As a former hotelier who has used many channel managers, I am happy to say that Your.Rentals channel manager works properly, also the payments are paid on time, even earlier than expected. Special thanks to Matteo who is always very kind, helpful and follows-up to ensure maximum sales! If you are looking for a channel manager for your vacation rentals don't look somewhere else!
Reply from Your.Rentals 2023.06.27
Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with us. Our team is dedicated to providing excellent service. It's wonderful to know that you found our channel manager effective in handling your listings across different channels, with timely rate and calendar updates. We're also glad to hear that payments were prompt and that Matteo provided exceptional support, being kind, helpful, and ensuring maximum sales. We truly appreciate your recommendation, and if you ever need assistance in the future, please don't hesitate to reach out.
Mauro F.
Mauro F.
2023.05.17
10 Verified
"Easy to use Great Customer Service" What do you like best about Your.Rentals? The software is very user friendly. You can save a lot of time creating a listing that will be automatically be exported to many channels like Airbnb, Booking.com, Expedia, etc. Customer service and account manager are always available if you need any help. It helped us to grow our business and we only pay a commission if we receive a reservation. Recommend 100% What do you dislike about Your.Rentals? Sometimes there are bugs that need to be fixed but it happens in every software. Your Rentals customer service is always available and ready to solve any possible issue. What problems is Your.Rentals solving and how is that benefiting you? We save a lot of time because everything is centralized. We do not need to enter in every platform like Airbnb, Booking.com etc. because we manage everything from Your Rentals. All reservations and communications with the guests is managed internally in Your Rentals. Saved time and we are focus on grow our business.
Reply from Your.Rentals 2024.03.19
Dear Mauro, Thank you for your kind words and recommendation. We are delighted to hear about your positive experience with our software and customer service. Best regards.
Bruno watrain
Bruno watrain
2023.03.18
décevant et nu à fuir Overall: nous avions loué un logement pour le long week end de la PENTECOTE et je reçois 3 semaines après ma réservation un annulation pour motif le propriétaire ne souhaite plus louer les seules solutions de remplacement les logement inapproprié , trop petit ou ne correspondant pas à notre destination CE FUT NOTRE PREMIERE EXPERIENCE ET CERTAINEMENT LA DERNIERE SUR CE SITE Pros: que des inconvénients et des interlocuteurs étranger ( vietnam ) avec un francais peu compréhensible Cons: que des inconvénients et peu de respect des client
Bruno W.
Bruno W.
2023.03.18
décevant et nu à fuir Overall: nous avions loué un logement pour le long week end de la PENTECOTE et je reçois 3 semaines après ma réservation un annulation pour motif le propriétaire ne souhaite plus louer les seules solutions de remplacement les logement inapproprié , trop petit ou ne correspondant pas à notre destination CE FUT NOTRE PREMIERE EXPERIENCE ET CERTAINEMENT LA DERNIERE SUR CE SITE Pros: que des inconvénients et des interlocuteurs étranger ( vietnam ) avec un francais peu compréhensible Cons: que des inconvénients et peu de respect des client
antonella a.
antonella a.
2023.02.15
Finalmente senza pensieri Siamo passati ad un aumento di annunci di almeno il triplo, con impatto positivo verso gli ospiti ☺Con un click importa qualsiasi annuncio ( es da Airbnb, booking, ecc) quindi hai un generatore di inserzioni facile, e in piu il calendario si aggiorna in automatico, e basta una persona per gestirlo! Cosi puoi davvero stare senza pensieri ! ☹Il 5% di commissioni potrebbero diminuire dopo un certo periodo di utilizzo ( proposta )
Adisa T.
Adisa T.
2022.10.18
Best Platfotm ☺Is quite easy to use . From linsting the properties to calendar , updates and all ☹They build very professional websites .
Reply from Your.Rentals 2022.10.19
Thank you Adisa for your feedback. We will keep working and make the effort to make your life a lot easier. Stay tuned!
Lacey C.
Lacey C.
2022.09.30
Ready to book! Over all I've been pleased. I think there is a lot of potential here. ☺I love the vast sources to get bookings and the gentle fee for service. ☹I wish there was better forms of guest communication within the software.
Reply from Your.Rentals 2022.10.04
Thank you very much, Lacey. Great to see our software is helping you in managing your property :) We'll continue to improve guest communications.
Oya K.
Oya K.
2022.09.07
Very helpful I am not good at using applications. Alsa i had extra problems because of the country I live in. They solved all my problems ☺The support team is amazing. They dont let you panic. They solve the problem immediately. So you feel you are in secure hands ☹None at all. Very easy to use. Even if you experience a problem, the support team is always there for you.
Reply from Your.Rentals 2022.09.08
Thank you! We're happy to have you as our customer :)
Roza Z.
Roza Z.
2022.09.07
Your.rentals - different channels managed in one software ☺What I like the most with this software is that you can advertise your rental place on different channels like: booking.com, agoda, Tripadvisor,expedia etc. and you are able to manage everything through your.rentals. You can also sync your calendar with other sites, which is pretty handy. ☹I would like that there is also your.rentals app, that would be great. Hopefully it would come soon.
Reply from Your.Rentals 2022.09.08
Many thanks for your feedback, Roza! We are happy to see that our channel manager fits your needs and helps you manage all your bookings in one place. Please stay tuned for the app!
Mélanie B.
Mélanie B.
2022.09.05
Bon logiciel de location ☺La facilité d'utilisation, le coût , le nombre de site partenaires ☹La longueur de la transmission des messages des locataires , pas de siège en France , les extra sont compliqués à rajouter car on a pas beaucoup de possibilité de tarification
Reply from Your.Rentals 2022.09.16
Merci de votre précieux avis, nous notons vos remarques et continuons d'améliorer sans cesse notre plateforme.
YingChao T.
YingChao T.
2022.09.05
Authentic and concise reviews In general, it is a good website, for a small manager like me, because the payment method is simple and the channels are diversified. ☺Easy to pay ☹Property release system
Reply from Your.Rentals 2022.09.16
Thanks YingChao :) to make owner and property manager life easy is our goal!
Massimo I.
Massimo I.
2022.09.03
Casa Massimo a Subbiano (AR) Sempre in miglioramento,di anno in anno.Con l'aumento delle renzioni abbiamo aumentato la visibilità dell'annuncio e ricevuto piu' prenotazioni lasciandomi sempre la libertà di bloccare date a mio piacimento. ☺Facile da usare ,aggiornamento in tempo reale dei calendari ☹gli orari di accesso con l'assistenza,purtroppo i fuso orario diverso dalla mia sede pregiudica un intervento immediato.
Reply from Your.Rentals 2022.09.08
Caro Massimo, siamo contenti che tu sia soddisfatto del nostro prodotto! Abbiamo una versione ancora migliore quest'anno rimanete sintonizzati!
Ezio M.
Ezio M.
2022.09.02
Vendite buone ☺I channel, ovvero la possibilità di vendere tramite tanti canali. ☹Mancano a tutt'oggi alcune funzionalità e soprattutto è risultata carente l'integrazione con booking.com
Reply from Your.Rentals 2022.09.07
Ezio ti ringraziamo per la tua recensione e della tua fiducia. I tuoi consigli e osservazioni ci sono utilissime per migliorare il prodotto e le prestazioni canale nel medio termine.
Joaquin P.
Joaquin P.
2022.09.02
Gran software de gestión ☺La simplicidad de uso y la claridad a la hora de ver las reservas. ☹La poca personalización que ofrece, ya que esta dirigido a simplificar pero hay propiedades que necesitan algo más de funciones.
Reply from Your.Rentals 2022.09.08
Thank you very much Joaquin. We are glad to know that you value the simplicity we provide when managing your reservations. We will continue to work on the platform features to offer our users more configuration options in the near future.
Eleni P.
Eleni P.
2022.09.02
Easy to use software!! ☺It is very easy to use, efficient and a good tool to manage our listings.Also, the service and the support team is excellent, very helpful and professional. ☹As far the bookings, there are many fees (service and channel fees) for property managers.It would be nice to reduce these charges a bit.
Reply from Your.Rentals 2022.09.07
Thank you Eleni for your feedback. Our team is always happy to support and help you!
giovanni d.
giovanni d.
2022.09.02
Professionalità non lo abbandonerai mai ☺Tutto è perfetto non devo preoccuparmi di niente e se ho un problema prontissimi a risolverlo ☹tutto ok, no problem, affidabilissimo,
Reply from Your.Rentals 2022.09.06
Caro Giovanni un Grazie da tutti noi da per la tua recensione. Ci fa piacere apprendere che sei soddisfatto. Saremo sempre disponibili ad aiutarti per fare crescere il tuo business.
Jose V.
Jose V.
2022.09.01
The best Team to mannage your Vacation Home! ☺the best faster software to work your Villas. fin clients in all world. ☹The best software to work sales and rent property!
Reply from Your.Rentals 2022.09.06
Thank you Jose. We love your feedback and our team will continue to provide the best services!