Xool Industries Pte Ltd Reviews

tracy siow 2024.06.24

     

Xool Aircon Servicing is the best and most professional in Singapore! Their booking system is convenient, their team is very fast, efficient and expert. When I have had urgent servicing needs due to leaking, their response was so quick. They are also very trustworthy and I now do not need to stress about aircon issues! A big thank you to Tricia and her team!

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Reply from Xool Industries Pte Ltd 2024.06.24

Thank you Tracy for providing us with such a glowing review. We will ensure that Tricia and Team receive their due recognition for doing the company proud!

Cabel 2024.05.26

     

Unprofessional We hired xool aircon experts to install a fresh new system, but their in-house technicians lacked the necessary abilities. The new system did not work, and the technicians were unable to determine the problem after numerous trips to investigate. Overall, Xool makes an effort, but his abilities fall short.

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Mandy Tan 2024.04.04

     

A complimentary site survey was arranged efficiently before installation. Joynal and his team did a good job of the aircon installation with open communication. Thank you.

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Reply from Xool Industries Pte Ltd 2024.04.04

Thank you Mandy for taking the time to provide us with your kind review. Will definitely convey your appreciation to Joynal and team.

Cheryl Lee 2024.02.22

     

Such a breeze to book appointment. Xool service team is on time, professional, skilled and friendly. I don't think I am going to use anyone else for my aircon servicing from now on.

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Reply from Xool Industries Pte Ltd 2024.02.22

Thank you Cheryl for your kind words. Clients like you make us more convicted to continue to work hard and place our clients’ satisfaction at the top of all that we do.

Irais 2023.09.30

     

Just engaged Xool for aircon cleaning service for the very first time. No photo was taken because of basic respect to the technicians. They provided a thorough cleaning and removed all inner parts and rollers out to wash. Even though all my 3 units of rollers were very dirty and covered with dust, the technicians were honest and said they do not need to use chemical wash. This is the part where I was not happy about the previous two aircon servicing companies, with packages signed and a routine 3 months servicing, yet they always suggested chemical wash and other add-on. Xool assigned their team 1815 with two technicians from India, experienced, polite, and they make sure the bathroom cleaned up properly after the service. 👍👍👍 Most importantly, they are honest to share that today is the first service, so they included extra cleaning parts for free, but it will be chargeable next time, and I'm totally fine. 👍

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Reply from Xool Industries Pte Ltd 2023.09.30

Hi Ms Irais. Thank you for engaging us for your air conditioning needs and your kind words. Our company believes in building long term relationships with our customers and will only provide professional and honest advice with regards to our customers' ac system. Glad that you are happy with our service. Looking forward to be of service to you soon.

Anu Selva 2023.06.28

     

They were Super fast Super efficient! Love how they listened to my concerns n explained the possible solutions in a simple manner for my understanding n decisioning. And kuddos to their automated email/message reminders on my appointment schedule. I must say it was a very seamless experience! Looking forward to a Xool experience going forward!

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Reply from Xool Industries Pte Ltd 2023.06.28

Hi Anu. Thank you for taking the time to provide us with the review. Glad that you liked our service. Looking forward to servicing you again soon!

Shinsaku Yamaguchi 2023.06.23

     

エアコンの水漏れがどうしようもなくなった土曜の朝にウェブのチャットで問合せをしたところ、すぐに対応してくれ1時間で来てくれました。 他の業者さんは応答がなかったり、空いている作業日が3週間後と言われたりするなかで圧倒的に素晴らしいレスポンスです。 やってきた作業員も非常にプロフェッショナルで技術も高いように思います。高額なサービスを勧めてくることもなく、状況を確認したうえで必要なサービスを提案してくる姿勢にも信頼がおけます。 金額も他の業者と比較して適正だと思います。その後、残念ながら水漏れが再発してしまったのですが、その際も翌日朝のアポイントメントを取ってくれました。 英語対応にはなりますが、日本人の方にもおススメです。

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Reply from Xool Industries Pte Ltd 2023.06.23

Thank you Yamaguchi San for taking the time to provide us with the 5-Star rating. We pride ourselves in providing our customers with the best possible experience when they engage our services. Rest assured that we will identify and resolve the issue.

Siti Mariam 2023.06.15

     

Engaged their service while our house was undergoing reno. With their help, managed to do retrunking, repositioning and also chemical wash. Raymond was very responsive when I enquired on IG and managed to secure an appt quickly for a site visit. During consultation, I already knew that these guys know their stuff very well and the price they quoted was affordable. Subsequently, the 2 men (Satham and Robin) who would come down to do their jobs did their work efficiently and well. Also v easy to work with. I feel very assured with their service. Will continue to engage them for aircon servicing. Thank you so much!

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Reply from Xool Industries Pte Ltd 2023.06.15

Hi Siti. Thank you for taking the time to provide us with the glowing review. Will continue to work hard for you and all our other customers!

Gary Yang 2023.05.20

     

Fantastic service as usual

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Reply from Xool Industries Pte Ltd 2023.05.22

Thanks Gary for the 5 Star rating! We will continue to work hard!

Jason Chim 2023.05.18

     

I recently had the pleasure of working with Xool Aircon on my air conditioning requirements, and I cannot recommend them strongly enough. Their service was outstanding and surpassed my expectations from beginning to end. To begin with, Xool was a breeze to deal with. Their customer service was quick, professional, and pleasant. They were patient and attentive to my worries and wants. They also send email confirmations and SMS reminders for your appointment, which is a useful feature since it reminds me that I have an upcoming service with them. The technicians that arrived at my house were likewise excellent. They were kind, competent, and efficient, and they came on time. They took the time to explain the issue with my air conditioner and what needed to be fixed. They were very considerate of my house, tidying up after themselves and leaving no trace of their presence. Xool Aircon delivered a high-quality job. My air conditioner is currently performing better than ever. I appreciate their team's meticulous attention to detail in completing everything appropriately. As a result, I've signed up for the annual package. They accept credit cards as a form of payment. Booking an appointment was simple since I just needed to go online and follow the steps to select my desired slot. The greatest thing is that my appointment was confirmed instantaneously, even when I booked it in the middle of the night. Overall, I strongly suggest Xool Aircon to anybody in need of air conditioning services. Their outstanding customer service, skilled experts, and high-quality work distinguish them from other service providers. Thank you for a job well done, Xool Aircon!

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Reply from Xool Industries Pte Ltd 2023.05.18

Hi Jason. Thank you for your glowing compliments! We will continue to work towards improving our service level. Appreciate your support!

Miah saddam 2023.05.02

     

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Reply from Xool Industries Pte Ltd 2023.05.18

Thank you for your ratings!

Belinda Bay 2023.04.03

     

Excellent quality service by Xool aircon technicians. Pls send our appreciation to your team 4524 - Mr Habib and Mr Rahib. Thank you for the good service rendered.

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Reply from Xool Industries Pte Ltd 2023.04.03

Thanks Belinda for taking the time to rate us! We will definitely convey the message to the Team. Looking forward to be of service to you again!

Amar Koul 2023.01.31

     

Superb service from Xool! Can't believe there's a service that exists now which allows you to book same-day servicing. Reza & Zakaria were extremely professional, tidy & swift in their services. They came on time and left in an hour. Highly recommended and you have a new customer!

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Reply from Xool Industries Pte Ltd 2023.01.31

Hi Amar. Thank you for your good review on our technicians Reza and Zakaria. In Xool, all of us work hard and try our best to provide our customers with the best aircon service experience. We are immensely grateful for your support and look forward to being of service to you in future.

Pankaj Verma 2022.10.08

     

They are quite professional and punctual. Provide decent service with good people. Once I had a water condensate leakage and they immediately attended to the issue and sorted it out. You get timely reminders and very polite staff to service your ACs.

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Reply from Xool Industries Pte Ltd 2022.10.09

Dear Pankaj. Thank you for taking the time to drop us the compliment. It means a lot to us. Looking forward to be of service to you soon.

Terrence Mah 2022.07.25

     

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Jun Hao Hoe 2022.05.21

     

Was recommended Xool and had a 10/10 experience. Appointment booking was fuss free and the maintenance guys were professional. would definitely engage them again!

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Reply from Xool Industries Pte Ltd 2022.05.21

Thank you Jun Hao for taking the time to provide us with your positive feedback. This will definitely encourage all of us here at Xool to continue to provide our customers with superior service!

melissa loh 2022.05.21

     

Undeniably the best AC maintenance provider I’ve engaged to date. Hassle-free booking of aircon appointments online, even as late as the night before and they turn up punctually without fail. The servicing experts did a good quality job quickly and thoroughly. I am glad that I chose them and will continue to use their services for my future Aircon needs.

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Reply from Xool Industries Pte Ltd 2022.05.21

Thanks Melissa! Your positive feedback is what we need to keep providing our utmost to our customers!

Randall Lee 2022.02.09

     

Meticulous cleaning. Folks made sure place was spic n span after cleaning the aircons. Great job!

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Reply from Xool Industries Pte Ltd 2022.05.21

Thanks Randall for your kind words. Looking forward to be of service to you again!

Dermot Brady 2022.01.17

     

Excellent service! Always punctual and very thorough! Would recommend highly compared to other aircon companies and will buy annual contract!

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Reply from Xool Industries Pte Ltd 2022.01.24

Hi Dermot. Thank you for your good review and support. We are happy to hear that our technicians had done a good job. You have been a wonderful customer and we look forward to being of service to you again.

Yitch (Yitch) 2022.01.02

     

Having using xool for 3 years. Friendly folks and professional. They always ask before shifting any furniture to clean the air conditioning. Easy to book and never over sells me on anything. Contemplating getting the annual package given how I call them up every 3 months

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Reply from Xool Industries Pte Ltd 2022.01.03

Hi Yitch. Thank you for your good review. We are very pleased to hear that our technicians had done a good job. Our company strive for service excellence and your kind words definitely help to motivate all of us to work hard towards this goal. We look forward to being of service to you again.