Sussex Heritage Damp Restoration (SHDR) Reviews

Sussex Heritage Damp Restoration (SHDR) Reviews

5.0

Excellent - based on 96 reviews

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Reviews (96)
Madeleine Spencer
Madeleine Spencer
2024-02-25
After ages of battling mould and damp in our flat, Aaron came round and did a thorough inspection of the property. He was so knowledgeable and took the time to properly explain to us what the issue was, why it was happening and advise on how to fix it. He was so friendly and enthusiastic about how it could be solved, we were left feeling so positive, optimistic and aware about what was a very concerning issue for us. Aaron even gave us quick tips on little things we could do straight away to avoid making it worse until a proper solution could be sorted out. Thanks to Aaron we actually understand some of the problems and causes and things to look out for - to the point where I’m regurgitating it to friends to seem like an expert myself! We were so impressed with his service and would highly recommend him to anyone.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-27
Dear Madeleine, thank you for your kind words. It's fantastic to hear about your positive experience with Aaron. We're glad he could help you understand and solve your problem. Your recommendation means a lot to us!
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Michael Nussbaum
Michael Nussbaum
2024-02-25
I've been consulting with Aaron from SHDR on a first home with damp and mould issues and the experience has been over and above the standard. Not only personable - clearly caring about our livelihood - it has been very reassuring. Plenty of people (including some specialists) have given the impression that there is basically not much that can be done as old buildings have problems. Aaron has been able to give clear explanation of causes of issues along with quick-win suggestions and proper long-term solution recommendations which actually make a difference. The knowledge displayed is incredible - nobody has the same level of passion and expertise on the subject - and matched with a pragmatic approach to give us real options that will help us. On top of this Aaron is unbelievably nice! I have been raving about the service already because it's beyond what anyone would expect
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-27
Dear Michael, We're thrilled Aaron could provide such a positive consultation experience. Your kind words inspire us to maintain our high standards. Thank you for choosing us and for sharing your experience.
Michael Edmonds
Michael Edmonds
2024-02-11
Over the last year, Aaron has been exceptionally helpful and friendly in helping us understand our Victorian terrace house in Brighton. He explained the issues we were experiencing in a reassuring and accessible way, and has enabled us to address them in a way that is appropriate to the property. This has improved ventilation, brought relative humidity down to ideal levels and created better air quality. Aaron has given us a much better understanding of our home and continues to check in to make sure all is well. He and his team have been great to work with and we’d definitely recommend them.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-13
Dear Michael, we are thrilled to hear that Aaron has been helpful and vital in enhancing your home's atmosphere. We appreciate your recommendation greatly. Thank you!
Marti Reading
Marti Reading
2024-02-05
Aaron took time to sort out our condensation problem and recommended we install a Nuaire Drimaster PIV System which is working exactly as it should. Our condensation has cleared up completely and no more damp patches or smells in the house. We cannot recommend this company highly enough. They go above and beyond for their customers.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-13
Dear Marti, Thank you for your kind words. We're pleased to hear that Aaron was able to assist with your condensation issue. We strive to exceed expectations and appreciate your recommendation.
Sophie Benton
Sophie Benton
2024-01-31
Aaron has been absolutely brilliant from start to finish. He found the cause of a damp issue I’ve had with my flat for years and has provided some really straightforward solutions.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-13
Dear Sophie, We're thrilled to hear about your positive experience with Aaron. His expertise is invaluable. We are here to find straightforward solutions to complex problems. Thank you for your support!
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Brian Fudge
Brian Fudge
2024-01-31
Aaron saved us from buying an overpriced money pit. But more importantly, he enabled our house sale to complete at the offer price when his report convinced the buyers’ bank to remove all concerns and lend on the full amount. For both properties (our home and the target purchase) Aaron quickly and comprehensively outlined all the issues. He reported the real state of the structures and straightforward uncomplicated solutions that were sympathetic to the listed heritage requirements and unbelievably affordable.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-13
Dear Brian, we're delighted to know that Aaron could provide valuable service and facilitate your decisions. Your satisfaction is our priority. Thank you for your kind words.
Christopher Swallow
Christopher Swallow
2024-01-20
Aaron is the first person to give me real actionable, professional and unbiased advice on how to maintain and upgrade our period property. I now have the confidence to work with contractors in a more informed way. Aaron is always there to give advice and help. I will be using him again!!
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-01-21
Hey Chris, thank you for your great feedback. I'm happy you can now navigate through the murky world of damp and decay!
Daniel Miller
Daniel Miller
2023-12-21
Aaron and his team are the real deal! We first met Aaron when we had problems with damp in the children’s playroom. Naturally, a worrying place to have these problems. Aaron quickly diagnosed the problem, provided a reasonable quote and got on with sorting the work out. What sets Aaron apart from others, in my view, is that he is very friendly and knowledgeable; and is conscious to try work with the building in a sympathetic way. He also has bags of common sense and a ‘can do’ attitude. Aaron and his team also worked hard to get things sorted out whilst we were on holiday. We came back to a clean and tidy home. Really happy I contacted Aaron.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-07
Dear Daniel, thank you for your kind words about Aaron and his team. We are delighted to know their dedication and expertise exceeded your expectations. Your satisfaction is our priority.
Katie Barford
Katie Barford
2023-12-17
Exceptional service and expertise this company have taken a huge amount of worry and stress around issues with our property out of my mind and I am now in safe hands can't recommend highly enough.
Reply from Sussex Heritage Damp Restoration (SHDR) 2023-12-17
Thank you Katie for such a great review. We're proud you feel that way. Best wishes
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Olivia E
Olivia E
2023-12-01
Had an absolutely great experience with Aaron getting our basement flat sorted out. I have a chronic illness that the damp was really affecting and was worried it would take months of fixing. Aaron came in and reassured me it was fixable, communicated super openly about the processes, and knew instantly what to do to fix it. It was barely disruptive at all and took around a week overall, and now the flat is dry and the air is breathable! It's had a huge impact on my physical and mental health. The other members of his team we met were also just as lovely, and it was a comfortable process overall. I would 100% recommend Aaron and his team. He's open, kind, and really cares about getting the work done.
Reply from Sussex Heritage Damp Restoration (SHDR) 2023-12-02
Thank you for your kind review Olivia. It's been a great project ending with a brilliant result. Happy breathing! 😁
Sam Hyde-Hart
Sam Hyde-Hart
2023-11-30
Aaron and his team have been a delight to work with, they are a team of trustworthy, honest, and reliable experts. We came across them just before wasting a load of money damp proofing our old house. Instead they applied cost effective and logic solutions to manage the issues we faced due to poor ventilation and condensation. I know I ask A LOT of questions about methods and materials but SHDR provided clarity at every step of the process, always taking our budget into consideration and working with us, satisfying my curiosity and sharing their skill. I highly recommend you consider them for your project, you won’t be disappointed.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-07
Dear Sam, thank you for your kind words! We're thrilled Aaron and the team could provide effective solutions to your damp issues, while respecting your budget. We value your recommendation greatly!
oly barnsley
oly barnsley
2023-11-25
Aaron and his team are really fantastic. Super professional and go beyond expectations to sort out the problem. We had water leaking through our studio and rather than going at it with guns blazing, full tanking chemical solutions, opted for controlling the water at its source, simply intelligently controlling its path away with minimal cost and disruption. Saved us a lot of money. Brilliant job.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-07
Dear Oly, we're thrilled Aaron and his team could effectively address your issue. Your recognition of our dedication to smart, cost-saving solutions is greatly appreciated. Thank you for your kind words!
jeremy coulson
jeremy coulson
2023-11-22
Aaron West We first encountered Aaron approximately 6 or 7 years ago when we were selling an old cottage and the purchasers had requested a woodworm survey. Aaron duly arrived to do said survey and it was very quickly clear that he was a) personable, b) professional and c) extremely knowledgeable. After an careful inspection he explained that although there had been worm in the past this was no longer the case and the timber had retained its integrity. He also dealt with the “damp” in the inglenook which was simply salts in the old brick work which had been over painted. Sometime later we again called on his services as we were looking to purchase a grade 2 property with some damp issues and an unusable cellar. Aaron was only too happy to come out to inspect and advise us regarding the implications and possible solutions to the problems. Once again he quickly ascertained the cause of the damp issue and the solution. Once again his rapid assessment of the issues was first rate. We didn’t proceed with the purchase as there were listed building planning problems. We had further help from him regarding an infestation issue with which he dealt with in his usual efficient manner, quickly and with only a small cost to ourselves. In 2023 we were in the process of buying a 200 year old listed cottage which had a very wet cellar of no use. Once again Aaron happily arrived to advise us as to what would need to be done and the approximate costings. After spending some time in the cellar he emerged with the problem, the causes and the solution together with a ballpark figure. As a consequence we continued with the purchase as we have absolute faith in Aaron and knew that he would solve what was to us a major issue. Happy to say the work has been done very quickly and efficiently and the cellar is now a usable space not a damp smelly cavern in the house. Clearly we would not hesitate to recommend Aaron West as he has always done an excellent job solving issues with no fuss or drama. His great knowledge of all things pertaining to damp and infestations allows him to identify causes and create solutions in a personable and professional manner. Jeremy and Diane
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-07
Dear Jeremy, we're thrilled that Aaron could be of help over the years! Your trust in his skills and dedication is inspiring. We'd be glad to assist you in the future too!
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Simon Thorpe
Simon Thorpe
2023-11-13
Without any remedial work being done as yet my interaction with Aaron and Matilda has been professional and respectful. Such a refreshing change to the typical construction experience. Matilda is very personable and so passionate about what she does. She genuinely wants to make a difference and beyond a basic solution. They really care.
Fiona Pearce-Thomas
Fiona Pearce-Thomas
2023-11-10
What an amazing team of truly dedicated professionals who take immense pride in the service and quality of work they provide. The ethos of this young knowledgeable company led by Aaron, is to environmentally maintain the Heritage of Period properties for generations to come. Suffering from a lack of ventilation and with evidence of what was obviously condensation, not damp as reported, a system was installed to regulate and provide fresh air flow resulting in a healthier environment. Sustainability is at the forefront of all SHDR undertake, and with a clear vision to maintain the ecological balance and impact on our environment. I would have no hesitation in recommending this company and all their staff, their integrity and work ethic is exemplary. Thank you all for helping to make my new house a comfortable lovely home. It has been a pleasure to work with you all.
Nicola Coughlin
Nicola Coughlin
2023-10-31
Following signs of water coming up through our concrete floor, we contacted Aaron for advice. He was extremely knowledgeable and helpful and soon identified the source of the problem. He then advised how best to dry out the area and met with our loss adjuster and had to educate them on the best way of ensuring the restoration was fit for the long term. Aaron was a pleasure to work with.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-07
Dear Nicola, thank you for the wonderful review! We're thrilled to know Aaron was successful in addressing your concern, and we appreciate your commendation. Your satisfaction is our highest priority.
Charles
Charles
2023-10-21
Aaron was recommended by our electrician for advice on woodworm. I had feared big bills and major upheaval and was pleasantly surprised by his pragmatic, conservation minded approach suggesting that the presence of some woodworm does not mean you necessarily have a woodworm problem. He was utterly delightful, really informative, clearly very knowledgeable and backed his advice up with independent evidence. Thank you Aaron.
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-07
Dear Charles, we're thrilled to hear Aaron was able to provide practical, effective advice. His deep knowledge and enlightening approach truly embodies our values. Thank you for your kind words!
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D Bitner
D Bitner
2023-10-19
Sussex Heritage Damp Restoration completed a survey of our property and produced a comprehensive report on the issues that were causing our damp. With simple and clear instructions I was able to address our damp issues without the need of a contractor and our property is already on the mend. The team clearly have a lot of experience in dealing with properties of our age (c.1890) which really helped in getting straight to route of the problems with no false starts. 10/10 or 5 stars. Thanks
Reply from Sussex Heritage Damp Restoration (SHDR) 2024-02-07
Dear David, we're thrilled to hear that our survey and report were beneficial in addressing your damp issues. Your appreciation for our experienced team means a lot to us. Thank you for your feedback!
Gill Sage
Gill Sage
2023-10-09
Aaron had an enlightened and holistic approach to the damp problem that we had in our regency house (built around 1820). The basement had been damp for sometime but was only getting worse and we had flooding which was concerning. Aaron’s approach was to strip down the brick work to let it dry out naturally. The hard graft was carried out by Matilda who was a power house of energy and commitment. When everything was stripped down she noticed an ingress of water through a small number of bricks, she concluded that the water was coming into the basement from a ruptured stopcock and pipe. They reported the leak to Southern Water and chased them up until they attended and finally admitted they were at fault!’ For the first time in years the basement is dry and looking good thanks to the care and professionalism of the team. We cannot thank them enough. They also fixed a bit of damp on a window frame when they saw that a window company was suggesting that the whole window should be replaced this saving us thousands of pounds. These are the people who will fix a damp problem for good and make your property warm and dry and let it breathe again. Gill
Tim Field
Tim Field
2023-10-09
The team turned up when they said they would, sorted a complex issue with minimal fuss despite some unforseen issues cropping up, and delivered a fantastic and long lasting result. Epic job!!