Zip Moving and Storage Reviews

Conor Ryan 2025.12.16

     

Dean Lazar and team provided no help after I was overcharged nearly an hour. The movers stopped at a gas station and then took 30 minutes to do the paper work at the end all the while being charged at $200 an hour. Just add on an hour for negligence for whatever the estimate is. They are just lying, don't listen to their edits of the review

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Reply from Zip Moving and Storage 2023.11.21

Thank you for taking the time to share your experience with us.
We sincerely apologize for any inconvenience you may have faced during your recent interaction with our moving team. Customer satisfaction is our top priority, and we deeply regret that we fell short of meeting your expectations.


As you are aware, we have thoroughly reviewed our truck logs and video footage, and we can confirm that the time check-ins are accurate, and there was no overcharge. In addition, the price you were charged for the move was $200 below your original estimate. Please feel free to reach out to us directly at 855-947-6543, and we would be delighted to furnish you with all the relevant details.

Ben Dover 2025.12.07

     

Really great company and service. They were very informative and they communicated very well. During the move, I did not have to do anything. I just told them what needed to be taken. They did amazing and was very quick.

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Reply from Zip Moving and Storage 2025.12.07

Thank you for the kind words, Ben! We’re thrilled your move was a success.

T L 2025.11.27

     

Unprofessional - Do not use **update - absolutley no updates or communication. We asked if there were any updates on our move and received a response of "no updates"**We used this company to move. They picked up our stuff after giving us very little notice of when they were going to arrive. They arrived at almost 6pm and moved until almost midnight which our apartment neighbors loved. Since they have picked up our stuff they have failed to give ANY updates on when it will arrive. They didn't label the boxes with numbers or scan stickers like other reputable companies. I've literally moved countries and my things arrived in shorter time with better communication. This company is awful. I've moved 10+ times and this is by far the worst. They keep saying ridiculous things like the truck is in the shop, we have too much stuff for a single truck (they picked it up in a single truck). I'm quite literally not sure if my belongings are ever going to show up and if everything will show up. Pick a different company because this one is unprofessional and disorganized.

Date of experience: 03 November, 2025

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T L 2025.11.27

     

**update - absolutley no updates or communication. We asked if there were any updates on our move and received a response of "no updates"**We used this company to move. They picked up our stuff after giving us very little notice of when they were going to arrive. They arrived at almost 6pm and moved until almost midnight which our apartment neighbors loved. Since they have picked up our stuff they have failed to give ANY updates on when it will arrive. They didn't label the boxes with numbers or scan stickers like other reputable companies. I've literally moved countries and my things arrived in shorter time with better communication. This company is awful. I've moved 10+ times and this is by far the worst. They keep saying ridiculous things like the truck is in the shop, we have too much stuff for a single truck (they picked it up in a single truck). I'm quite literally not sure if my belongings are ever going to show up and if everything will show up. Pick a different company because this one is unprofessional and disorganized.

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Reply from Zip Moving and Storage 2025.11.28

Thank you for sharing your feedback, T. We’re very sorry to hear about your experience, as this is not the level of service we aim to provide. We’d really appreciate the chance to learn more and work toward a resolution. When you have a moment, please contact us directly at 855-947-6543 so we can assist you further.

Kelsey W. 2025.11.27

     

Verified

save your self the headache! They broke my dresser and scratched my couch. not to mention, one of the movers complained the entire time. They hire undocumented workers and barely pay them! Don't support this business!

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Reply from Zip Moving and Storage 2025.11.28

Dear Kelsey,

Thank you for sharing your feedback. We are truly sorry to hear about your recent experience, and we understand how frustrating this must have been for you. Our goal is always to provide professional, respectful service and handle belongings with care, and we apologize if we fell short during your move.

We’re aware that there were concerns regarding your dresser and couch, as well as the behavior of one of the movers. We’d appreciate the opportunity to review your case in more detail and work toward a resolution. Please contact our Customer Service team directly at
(855) 947-6543, so we can discuss compensation options and further steps.

Regarding your additional comments, we want to clarify that all our employees are thoroughly vetted and employed in compliance with all applicable laws and regulations.

Lastly, we also noted that there was a pending payment issue related to your move, which may have impacted certain aspects of your service. We’re happy to clear this up and assist you further once we reconnect.

Thank you again for your feedback—we’d like to make this right.

Sincerely,

K griffey 2025.11.22

     

Excellent Company !! All the agents and movers treated us and our belongings with respect. Thank you !!

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Reply from Zip Moving and Storage 2025.11.22

Thank you for trusting us with your move, K! We're glad everything went smoothly.

Jim B. 2025.11.03

     

Verified

Zip Van Lines, in the end, did good. However, they do not adhere to their own advertisements. When you call by phone there is a recording describing how they understand how moving can be stressful and that they will help to take that stress away. But, that is where it ends. Once you're a client, they won't take your calls or respond to email or texts. Try to get a firm date for packing, pickup or delivery, forget it, everything is on their terms and you are just another bother. If it wasn't for some good guys on the trucks, I would have rated them "0".

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wahh gwaann 2025.11.02

     

I’m writing this review with tears in my eyes, I found zip moving company online, I was searching for a good moving company but it became my worst nightmare they over charge you and you have zero access to your stuff, but that’s the least of my worries, they had my furniture for 9 months and just last week they delivered my stuff and everything was filled with mold, my bed, dresser, bed side tables, wall arts decor, pots, pillows, blankets etc. I informed them about it and the really didn’t care, they offer me $200, when they destroyed thousands of dollars worth of stuff now sadly I have to take them to court for them to pay. See photos below do not use this company it’s a scam! I would of given them zero star if I could

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Reply from Zip Moving and Storage 2025.11.28

Hi there,
We’re truly sorry to read about your experience and the distress this situation has caused. This is certainly not the level of service we aim to provide, and we want to understand exactly what happened.

However, we’re unable to locate any customer or shipment history under the name attached to this review. To help us investigate properly and address your concerns, please contact our team directly at 855-947-6543 or info@zipmoving.us. Once we can verify the account, we’ll look into this immediately and work toward a resolution.

Thank you for giving us the chance to address this. Your feedback is important, and we want to ensure your concerns are fully heard and reviewed.

Alex Gibbs 2025.10.12

     

Zip Moving & Storage canceled on me at 9 a.m. the morning of my move with no backup crew available. After confirming everything, they left me completely stranded at the last minute. Thankfully, Knight Movers stepped in the same day and saved the move. Zip was unreliable and unprofessional — I wouldn’t recommend them to anyone.

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Reply from Zip Moving and Storage 2025.11.05

Dear Alex,

Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced on the morning of your move. We understand how stressful it can be when plans change unexpectedly, especially on such an important day.

Unfortunately, due to unforeseen circumstances, our original crew was unable to make it as scheduled. As soon as we became aware of the issue, we offered to send a replacement crew that same afternoon to complete your move. We understand, however, that you chose to proceed with another company instead, and we respect that decision.

We sincerely regret that this situation caused you frustration and left you with a negative impression of our company. Please know that your experience is not reflective of our usual standards, and your feedback will help us improve our communication and scheduling processes going forward.

Thank you again for sharing your thoughts, and we wish you all the best in your new home.

Elena M. 2025.10.12

     

Verified

I recently moved from Georgia to Wisconsin and Zip Moving and Storage moved and stored my items. My bill of lading shows Zip Van Lines Rockville, MD 1-855-947-6543. I can't say that Zip if the worst moving company as I don't have experience with all of them. However, I will never use them again and I will never recommend them to anyone. In fact, I would discourage anyone from using them at all. In addition to the move, I paid for a full pack and they stored my items for about 6 weeks. Based on the condition of my items, they do not know how to pack and they aren't careful with storage. I have more than $3,000 of broken, missing or destroyed items. The bulk of this is the quote to repair my 130+ year old piano that belonged to my grandmother. They broke a foot pedal off the piano. How? Additionally, the packer didn't know how to pack dishes and wrapped stacks of plates, saucers, etc rather than wrapping them individually. This led to a lot of breakage of my inherited china. Many of the boxes were crushed when I received them as if heavier items had been stacked on top. Also missing are a pair of 35-pound dumbbells with red rubber grips. How did they misplace those? As stated, they stored my items for about 6 weeks but boxes are not labeled with a name. No doubt that it why I ended up with missing items and with other folks' boxes. Why not put a last name on boxes going to storage? However, my biggest complaint is not about all the broken or missing items but rather the fact than an employee of this company shared my personal information (address and phone number) with another customer. I did not give permission for my information to be shared. For some background, when Zip delivered my items they included a box belonging to someone else. Zip elected not to send an employee to pick up the box but rather for me to send it USPS. The post master made a special trip to my home for pickup but Zip had not provided me with a postage paid label so he was unable to take the box. I emailed Zip to let them know they needed to send someone to pick it up but got no response from them. My next contact was from the owner of the box who called me. The only way she had my phone number was if Zip gave it to her. She also had my address as she arranged a pickup by UPS. Again, I did not give permission for my information to be shared. I wrote Zip about this breach shortly after delivery and complained to the BBB. As of today, (6 months after the move) I have not heard anything from either of them. It seems that once Zip gets paid, they no longer care about customer service. Avoid this company if you value your possessions and privacy.

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Elizabeth Lysaught 2025.09.30

     

The loading & unloading crew was awesome! Nothing was broken and they moved us in a timely manor. The quote range was right on target. However, we were disappointed with communication from the office. Zip packed us on Sunday AM, stored our truckload overnight, and were supposed to show up to unload on Monday at 4:30 pm after our closing. We had difficulty contacting anyone after hours when our truck didn’t arrive. We were beginning to panic because we had no bed to sleep in! Finally the crew leader (who loaded the truck) called me back after numerous calls and texts. Luckily, he was able to get a crew and unload that night at 7:15pm. No word YET from the office to explain what happened. Not a straight story on what the issue was. If the crew leader had not called me back who knows when our furniture would have arrived. Poor communication - but otherwise a good move.

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Reply from Zip Moving and Storage 2025.10.02

Hi Elizabeth,

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that the moving crew took great care of your belongings and that everything arrived safely.

We’re truly sorry for the communication issues you experienced during the unloading process. This is not the level of service we strive for. We’re already looking into what happened so we can better understand and prevent this type of situation in the future.

We greatly appreciate your feedback and patience, and we’re glad the crew leader was able to get everything resolved that night.

—The Zip Moving & Storage Team

Ciara Oden 2025.09.18

     

Updating my review. While the moving drop off day was rough with a late crew and some missing items, customer service was super helpful, professional, and really made an effort to fix things.

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Reply from Zip Moving and Storage 2025.09.09

Hi Ciara,
We’re very sorry to see your rating. Since there was no comment provided, we’d love the opportunity to learn more about your experience and how we can make things right. Please reach out to us directly at 855-947-6543 or email us at info@zipmoving.us
so our team can assist you right away.

Keyana 2025.09.06

     

Excellent and efficient!

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Reply from Zip Moving and Storage 2025.09.09

Hi Keyana, thank you so much for the 5-star review!
We’re thrilled to hear the team was excellent and efficient and that our pricing felt reasonable for your local move. Keeping things smooth, fast, and fairly priced is exactly what we aim for.

If there’s anything else we can do—or if you have another move coming up—just give us a call at 855-947-6543. We’d love to help again!

Sha Ars 2025.09.03

     

Very professional team. Really take care of your stuff and very polite.

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Reply from Zip Moving and Storage 2025.09.04

We’re so glad you enjoyed your experience - that’s exactly what we aim for!

l atkinson 2025.08.19

     

I trusted this company to ship my items from Georgia to Indiana and they didn't deliver all my items.

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Reply from Zip Moving and Storage 2025.09.09

Hi Atkinson, I’m very sorry to hear this and I completely understand how upsetting it is when anything is missing after an interstate move. This isn’t the experience we aim to provide.

Please email your job number and a brief list of the missing items to info@zipmoving.us
(or call 855-947-6543). We’ll immediately review the inventory sheets/BOL, dispatch and driver logs, and warehouse to locate your items. If anything is confirmed missing, we’ll move quickly with the appropriate resolution per your coverage and our policies.

Thank you for giving us the chance to make this right.

Amee A. 2025.08.19

     

Verified

Absolutely the worst moving experience I've ever had. We specifically told this company everything that needed to be moved--including that we have a newborn and would need some items packed for us. Two movers showed up, and one immediately said "Nope, we can't do this." I was stunned. He called his boss, and the boss told us they'd need to send two more guys and that it would cost more. We agreed, but when we tried to call back, nobody answered. My husband went outside to check, and the movers had simply driven off without saying a word. When we called the company, their response was basically "sorry, nothing we can do." That's it. No accountability, no attempt to fix the situation. We were left scrambling, stressed, and furious--after already packing and preparing everything for our baby. This company wasted our time, left us stranded on moving day, and showed zero professionalism or compassion. If you value your time, money, or sanity, stay far away from this company. They are unreliable, unprofessional, and downright disrespectful.

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Kaitlin Y. 2025.08.14

     

Verified

Rico and Eswin did an amazing job. They arrived on time and were fast and made sure to protect all of my belongings.

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autumn perkey 2025.08.13

     

I’m not happy at all with the experience here. Poor communication on when movers would be there, often arriving outside of normal working hours and having my family stay up until past 11 PM. Multiple days to load, which was never communicated, creating delays for us and causing issues with me being able to complete work assignments. A missing truck—we were told our items would arrive today and one truck full of items, include my work set up is entirely MIA. Along with this, furniture is broken beyond repair from water damage while being moved. Adding additional charges. This place is dangerous and will cost you more financial, emotionally, and stress than just moving yourself. I could have done what they did in less than half the time, it’s a shame how awful this has been. Update: mover took until 2AM, still missing a bunch of stuff. At one point we were told our items were in Atlanta and after breaking the AI bot, found out they were still in MD with no expected delivery date. This has been the worst experience I have had with any company. Save yourself the headache, stress, and broken items and go with someone else or do it yourself. Finally get the remainder of the items a week and a half later—almost all the book shelves were broken, desk chair broken, wooden chest and solid wood book shelf damaged, countless large items broken beyond repair, items labeled fragile were packed upside down, I could go on and on. Along with this, they clearly overwork their workers and under pay them—creating unrealistic schedules that leads to these issues. This company should be shut down. Please save yourself the stress, headache, property damage, and complete lack of professionalism by going with a different company.

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Reply from Zip Moving and Storage 2025.08.13

Hi Autumn,

We’re truly sorry to hear about the challenges and frustrations you experienced during your move. The poor communication, delays, missing items, damages, and scheduling issues you described are unacceptable and far from the standard of service we strive to provide. We understand how stressful and disruptive this must have been for you and your family, especially with your work commitments and personal belongings affected.

We take your feedback very seriously and want to review every detail of your move to address the problems you’ve outlined. Please reach out to us directly at 855-947-6543 so our management and claims team can investigate further and work toward a resolution.

Thank you for sharing your experience, we regret that we fell short and hope to have the opportunity to make things right.

Best regards,
Zip Moving and Storage Customer Care

autumn perkey 2025.08.13

     

I’m not happy at all with the experience here. Poor communication on when movers would be there, often arriving outside of normal working hours and having my family stay up until past 11 PM. Multiple days to load, which was never communicated, creating delays for us and causing issues with me being able to complete work assignments. A missing truck—we were told our items would arrive today and one truck full of items, include my work set up is entirely MIA. Along with this, furniture is broken beyond repair from water damage while being moved. Adding additional charges. This place is dangerous and will cost you more financial, emotionally, and stress than just moving yourself. I could have done what they did in less than half the time, it’s a shame how awful this has been. Update: mover took until 2AM, still missing a bunch of stuff. At one point we were told our items were in Atlanta and after breaking the AI bot, found out they were still in MD with no expected delivery date. This has been the worst experience I have had with any company. Save yourself the headache, stress, and broken items and go with someone else or do it yourself. Finally get the remainder of the items a week and a half later—almost all the book shelves were broken, desk chair broken, wooden chest and solid wood book shelf damaged, countless large items broken beyond repair, items labeled fragile were packed upside down, I could go on and on. Along with this, they clearly overwork their workers and under pay them—creating unrealistic schedules that leads to these issues. This company should be shut down. Please save yourself the stress, headache, property damage, and complete lack of professionalism by going with a different company.

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Jessica Rush 2025.08.11

     

Zip moving was amazing! The guys were prompt, fast and very professional! They took great care in moving my furniture!

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Reply from Zip Moving and Storage 2025.08.12

Dear Jessica,
We will be sure to pass on this great review to our crew. Thank you for being an awesome customer!