I hired Zerorez primarily to steam clean my travertine floors, plus 2 couches and an area rug. The area rug cleaning was fantastic, which is not surprising since carpets are their specialty. Our guy worked super hard on my couches. Wasn’t able to get the head rest stains completely out, but he warned me of that ahead of time. Between his cleaning and some Folex spot treatment on the headrests afterwards, they look much, much better! As for the travertine floors, the tiles and the grout had become very darkly stained after 10 + years of heavy traffic, especially in the kitchen where the grease splatters from the stove had obviously settled. In the areas where he was able to get the steamer, it looks magnificent! Almost like brand new, even the grout! My only complaint is that there was no effort to clean the edges. I understand the steamer tool couldn’t get to the edges especially under the cabinets, but I would’ve expected at least a sweep or a wet mop or something along the edges. What I was left with was all the dirt and junk pushed to the edges of my floor that I had to go back and clean up. But otherwise, I was very happy with the service. A little pricey, even with my coupon, but sometimes you get what you pay for. Would have given 4 1/2 stars, but that wasn’t an option.
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Brett arrived at the beginning of the two hour time frame which helped me immensely. He was professional, courteous, thorough, and helpful. My carpet, couches, and rugs truly look brand new! The only negative is that I hadn’t tried them years ago. I historically have used services that use rug shampoo, and we all know how the dirty spots become evident in just a few months. I had heard of Zerorez, but didn’t try them soon enough. I will only use Zerorez from this time on! Ask for Brett, you won’t be disappointed!
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I have used zerorez for many years, and have never been disappointed. All the guys are always on time, courteous and professional. After watching a friends incontinent pug for three weeks, I had more than my fair share of pet stains. Sal went above and beyond to remove them all, What a guy!
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