Wooster Community Hospital Reviews

Lisa Ann 2025.12.01

     

This place called children protective services because I was nursing my baby in the lying down position and they assumed I was co-sleeping 2-3 times. Since I cannot prove I will not go to sleep at home, my poor baby girl was taken from me. Or rather, I was escorted out of the hospital taken from her Devastated and broken. My baby is now on formula and she’s going on her Fourth month without me. She probably was so scared and alone, not used to that world without me. All the sounds that are unfamiliar and without my voice or my smell to help calm her all these months.. And then there is my mental health. You can imagine what a toll would take on any individual. All I want is my baby in my arms. What they’ve done is unnatural. Do NOT deliver your baby here, please. 🙏🏻 you and your baby deserve better.

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Reply from Wooster Community Hospital 2025.12.01

We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org

April H 2025.11.30

     

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Reply from Wooster Community Hospital 2025.12.01

Thank you for the high star rating!

Autumn Miller 2025.11.21

     

My community hospital of choice.

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Reply from Wooster Community Hospital 2025.11.24

Thank you, Autumn! We're honored to be your hospital of choice and appreciate your trust in us.

Rebecca Kowal 2025.11.18

     

Staff was very nice Everytime i would doze off a machine in my room or other rooms would start to beep and it took awhile to have someone to take care of it.

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Reply from Wooster Community Hospital 2025.11.18

Thank you, Rebecca. We’re glad you found our staff nice. We’re sorry for the inconvenience caused by the delays with the machines. We appreciate you taking the time to let us know how we did.

Ernest Oswald 2025.11.12

     

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Reply from Wooster Community Hospital 2025.11.13

Thank you for the high star rating!

s mack 2025.11.10

     

HealthPoint on Friendsville Road has great services. Dave, along with the other front office/check in staff, is Fantastic!

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Reply from Wooster Community Hospital 2025.11.11

We’re thrilled you had a great experience and appreciate your kind words about Dave and the team.

Paw Power 2025.11.08

     

I love my physical therapists here. They really do care about us patients and treat us like real humans. I have been to many physical therapists and this is by far the best place to go if your insurance is accepted here

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Reply from Wooster Community Hospital 2025.11.10

We're so happy to hear you feel cared for and valued. Ensuring our patients have the best experience is our priority. We appreciate your kind words and trust in our team!

David Griffith 2025.11.03

     

I had to have some blood work drawn and I just want to say that Tara H. did an amazing job. Professional, attentive, I had to have several vials drawn and she did it quickly and painlessly. Absolutely awesome! Give her a raise and never let her go!

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Reply from Wooster Community Hospital 2025.11.04

Thank you, David! We’re thrilled to hear Tara provided such excellent care. Your kind words mean a lot! We're lucky to have her on the team!

Linda Ratzel 2025.11.01

     

My 4 year old grandson was taken to the emergency room by squad. He was put in a room right away to only sit there for 1 1/2 hours with no one to come into the room, except for 1 person who said I will have to get 4 or 5 people to hold him down, and took a piece of gauze with her bare hands no gloves rubbed her finger across the gauze and held it up to his cut! After that his mother took him to Akron Children’s Hospital where he received 23 stitches and also they could see his skull and it did not take people to hold him down!! I personally use the hospital with no problems, but this is inexcusable!!!

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Reply from Wooster Community Hospital 2025.11.03

We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org

Bob Loyer 2025.10.24

     

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Reply from Wooster Community Hospital 2025.10.24

Thank you for the 5-star rating - we truly appreciate your support!

Robin Vandal 2025.10.19

     

Other than the parking lot being fixed This hospital is very nice. All the staff was amazing.

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Reply from Wooster Community Hospital 2025.10.20

Thank you, Robin! We're thrilled you had a positive experience with our staff.

Rachel Bowles 2025.10.16

     

Friendly and helpful staff at every turn! Huge shoutout to Beth and Lisa in the cash office for going above and beyond to help me out with billing questions!

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Reply from Wooster Community Hospital 2025.10.17

Thank you so much, Rachel! We're thrilled to hear Beth and Lisa were able to help you. Your kind words mean a lot.

Phillip Crosby jr 2025.10.13

     

Makes you cancel and return six months after giving no room for Transportation stuff that I have no control over I am in bad shape after possible congested heart failure think will find different doctors office 😭

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Reply from Wooster Community Hospital 2025.10.13

We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org

Bonnie Allison 2025.09.22

     

I arrived at the hospital around 7:30 pm with symptoms presenting of a stroke. They were the same symptoms as the stroke I had in 2021. They immediately went to work inserting the IV and sent me down for the Cat Scan. Within no time I was admitted and in a room. Every three hours a nurse was in checking my vitals and walking me through a series of testing. They were in at regular intervals doing bloodwork looking for changes. The staff up there was as great as the ER. The next morning they had me scheduled for an MRI, Echocardiogram and more bloodwork. They could not have been any more attentive . The bed was so comfortable, the room and bathroom were spotless, the menu had a wide selection and was very good. All I can say is that there is no where else I would want to go when sick. Thank you all for being so kind and actually caring about my health. Bonnie Allison

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Reply from Wooster Community Hospital 2025.09.22

Thank you for your heartfelt feedback, Bonnie. We're truly glad to hear that you felt cared for and comfortable throughout your stay. Your kind words mean a lot to our team and motivate us to continue providing excellent care.

Lisa Everitt 2025.09.19

     

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Reply from Wooster Community Hospital 2025.09.19

Thank you for taking the time to leave a 5-star rating! We truly appreciate it!

S W 2025.09.18

     

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Reply from Wooster Community Hospital 2025.09.18

Thank you for the 5-rating! We truly appreciate it!

Samantha Short 2025.09.13

     

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Reply from Wooster Community Hospital 2025.09.15

We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org

Christin 2025.09.10

     

My sister in law came in for chest pain and dizziness, they rulled out a heart attack and lung problems and said that bc it was not life thretaning there was nothing they could do. I thought ERs were to find the problem and tell us how to fix it not tell you it's not gonna kill you and to take some ibuprofen.....

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Reply from Wooster Community Hospital 2025.09.15

We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org

Jenn M 2025.09.04

     

Usually always rude at Wooster ER waiting room small and cramped. You will wait there for hours refuse to go here. Son had blood pouring out of his head from a deep cut. They told me to sit down and wait 45 minutes later I got up and went to a different ER got in staples in his head and left within 20 minutes 2024 my dad was in the Wooster ER Nine hours had CT scans bunch of test they told him to go to Akron. They would send his test over there got to Akron. They never sent. The test was no help. Akron had to redo all the test to find out. My dad had brain tumors died four months later. Part of my daughter‘s brain quit working 2021 took her to Wooster ER. They did some test so they didn’t know what was going on with her and sent her home. Had to go to different ERs to finally figure out that her brain quit working in a specific area Called an FND so I’m done with Wooster ER

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Reply from Wooster Community Hospital 2025.09.05

We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org

Julie Hartzler 2025.08.30

     

My mom and aunt were recently in a car accident, they were both taken to the WCH ED and received exceptional care! We are so grateful to have such an amazing hospital in our community!

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Reply from Wooster Community Hospital 2025.09.02

Thank you, Julie, for your kind words. We're truly glad your mom and aunt received exceptional care during such a stressful time. Wishing them both a smooth and full recovery!