Verified Company
5 hrs and 25 minutes to get xrays and stitches. Had to ask for discharge paperwork so we could go to orrville aultman. 10 minutes after we asked for the paperwork we had a doctor in the room. 10 minutes to do the stitches. So 5 hrs and 15 minutes of sitting there dealing with 2 rude nurses for 10 minutes worth of stitches. Go to Orrville Aultman if you can. They've always got us in quick and out quick.
Reply from Wooster Community Hospital
2026.04.30
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
Usually I always have excellent service at Wooster hospital this morning was the exception. Upon arriving at the new main entrance, the girl at the registration desk refuse to wait on me because I know her personally, she then proceeded to talk badly about me to another employee.
Personal reasons aside, you should not refuse service to someone just because you don't care for them.
Reply from Wooster Community Hospital
2026.04.27
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
Decent place but every single specialist in there calls out using the basic hospital phone number so if you miss a call you're screwed and there's no way of knowing who called you. The operator can't help so you get to miss out on an important appointment.
Reply from Wooster Community Hospital
2026.04.24
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
My experience with this hospital was horrible. Spent a few days twice this year 2026. If they spent as much time caring for the patient, then trying to win or get awards that make them look good would be a start. I will die at home before I would spend another night. No compassion, like a frat house, seems you get a new nurse every few hours that really doesn't know what is going on.
Reply from Wooster Community Hospital
2026.04.20
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
Hobbled into the ER with a plantar fasciitis. I got 1 Motrin and X-rays in 3 hours time. Never did find out the results of the X-rays because I left.
" New and improved and quicker results at the new emergency room.......I don't think so.
Granted ..in extreme emergencys Wooster Hospital is great. They have saved my life several times, but for simple things.......do better!!!!
Reply from Wooster Community Hospital
2026.04.20
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
Seemed like unnecessary distances to get around inside the hospital. Elevator too far away from entrance. Maybe because of newness of area and poor signage. Very clean inside.
I have been with Jenifer Villers for 3 years not only is she an amazing message therapist she is an amazing person when i am hypertensive she has me relaxed when i leave not only physically but mentally as well , Health point is blessed to have some one as amazing zs Jennifer
Reply from Wooster Community Hospital
Thank you for sharing your experience with us. We’re thrilled to hear about the progress you’ve made in flexibility and overall health over the past seven months. It’s incredibly rewarding to know that our training staff’s dedication, expertise, and genuine care have helped you.
New addition! Increased the Check-in area. Wooster Community Hospital is an Excellent hospital all around, in my opinion and experiences with them!
Reply from Wooster Community Hospital
Thank you for your feedback and for sharing your positive experience with Wooster Community Hospital. We’re glad you noticed the expanded check-in area and appreciate your continued support.
Beautiful new buildings, wonderful nursing staff. Physical therapy and Occupational therapy and speech therapy available.
Reply from Wooster Community Hospital
Thank you, Heidi, for appreciating our facilities and staff. We're delighted to know our therapy options met your expectations. Your feedback inspires us to continue providing exemplary care and support to everyone.
I had an 'Above and Beyond' check-in with Jessica for some imaging. She took the time to explain the Friends program and smiled through the process!
Reply from Wooster Community Hospital
Thank you for sharing your experience! We’re so glad to hear that Jessica provided an “above and beyond” check-in for your imaging visit. Taking time to explain the Friends program and making the process smooth and welcoming is exactly the level of service we strive for.
After I read Lisa Ann's review I would not bring my baby (Even though I don't plan to have one LOL) sorry Lisa..
Reply from Wooster Community Hospital
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
This Hospital is overall not bad and I was born here in March of 2004, Doctor's were pretty decent and the iced coffee is good
Reply from Wooster Community Hospital
Thank you for sharing your experience with us! We’re glad to hear you had a positive overall impression and that our doctors took good care of you. And we’re happy to know the iced coffee made a good impression too! We appreciate you taking the time to leave a review.
My husband and I could not have had a better experience here. I had my first baby here on 1/22/2026 and we were blown away by the service and care we received from the entire staff the entire time we were there, start to finish. Every person, every department, every interaction. I have never been so grateful, appreciative and pleased with a hospital. They all went above and beyond to reassure us, explain things to us and make our whole stay beautiful and full of love from start to finish. Thank you Women’s Pavilion for everything!
Reply from Wooster Community Hospital
Thank you so much for sharing such a heartfelt message. We are truly honored to have been part of such a special moment for you and your family, and congratulations on the birth of your baby! It means the world to our entire team to know that every interaction helped make your experience reassuring, supportive, and filled with care. Your gratitude is deeply appreciated, and we’re so glad we could help make your stay a beautiful one. Thank you for trusting Women’s Pavilion with such an important chapter in your lives.
I would have given a decent review. The hospital uses companies that are in and out of network for my insurance. Why wouldn't they be stream lined so that you don't have to ask if your insurance covers a process that is recommended by them? I guess now you have to think clearly in an emergency room when you are not able to think clearly.
Update:
Billing department said that this has been an issue and they will be getting it corrected with the company causing the issue.
Reply from Wooster Community Hospital
2026.01.14
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
Reply from Wooster Community Hospital
2026.01.14
Thank you for the high star rating!
they do not take good care of pregnant women and they don’t listen when the woman says something isn’t right they tell them we have to wait for the doctors words not yours.
Reply from Wooster Community Hospital
2026.01.12
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
Getting in touch with customer service or Dr. Rehaun office or even leaving a message is a joke 25 min. wait time and still no answer
Reply from Wooster Community Hospital
2025.12.31
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
This place called children protective services because I was nursing my baby in the lying down position and they assumed I was co-sleeping 2-3 times.
Since I cannot prove I will not go to sleep at home, my poor baby girl was taken from me. Or rather, I was escorted out of the hospital taken from her
Devastated and broken. My baby is now on formula and she’s going on her Fourth month without me. She probably was so scared and alone, not used to that world without me. All the sounds that are unfamiliar and without my voice or my smell to help calm her all these months..
And then there is my mental health.
You can imagine what a toll would take on any individual. All I want is my baby in my arms. What they’ve done is unnatural. Do NOT deliver your baby here, please. 🙏🏻 you and your baby deserve better.
Reply from Wooster Community Hospital
2025.12.01
We are sincerely sorry your expectations were not met. Wooster Community Hospital continually strives to improve how we treat each individual who has entrusted us with his or her health care needs. We welcome your questions, comments, and concerns. Please see our Patient Care & Privacy information on our website or reach out to the patient advocate at (330) 263-8727 or by email at PatientAdvocate@wchosp.org
Reply from Wooster Community Hospital
2025.12.01
Thank you for the high star rating!