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Reviews ( 3103 )
2024.05.25
2024.05.25
| Australia
Disappointed with Moving Experience - Trucking Brothers Issues
Disappointed with Moving Experience - Trucking Brothers Issues
I recently used Wisemove to book movers for my relocation on May 25th, 2024. While Wisemove itself functioned well, the experience with the assigned company, Trucking Brothers, was concerning.
Positives:
The Wisemove platform was user-friendly and facilitated easy booking.
Negatives:
Trucking Brothers Issues:
Unexpected charges: Agreed-upon price exceeded with no prior discussion.
Unprofessional conduct: Movers pressured me to cancel the Wisemove booking for a discount.
Potential damage during move: My brand new television sustained a cracked screen, and the movers denied responsibility.
Recommendation:
While Wisemove itself seems reliable, be cautious when they assign Trucking Brothers for your move. I recommend getting clear communication about pricing and damage liability beforehand. Consider requesting another moving company if available.
Overall:
This experience leaves me hesitant to recommend Wisemove without reservations.
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Janice Gillespie
2023.04.02
Absolutely thrilled with service. Reassurance and every care taken with long move. Highest recommendation
Steve Thomas
2023.04.02
Positive
Professionalism
Quality
Responsiveness
Value
Highly recommended - especially the option to counter quote to get the best deal available- cheers
YONG CHEN
2023.04.02
Positive
Professionalism
Quality
Responsiveness
Value
best moving service platform, made for Auckland and New Zealand. true next gen
Kereti Kanawa
2023.04.02
really good service - got quotes from various people and was able to choose the best and book. Made it ultra easy
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Sal McPherson
2023.04.02
Positive
Professionalism
Quality
Responsiveness
Value
Punctual,courteous,humorous. Well planned and executed, no double handling.placed in the designated spot with due care.highly recommended and would use again.Sally McPherson
Vanessa Greenwood
2023.04.01
Positive
Professionalism
Responsiveness
Anson Alex
2023.04.01
Positive
Professionalism
Quality
Responsiveness
I have confirmed the pickup with Jason BIDRIDER MODELCO, the whole process was so easy. He is clear on the communication,timelines and good on keeping it.
Amazing Jason, highly recommendable. Thanks for your service.
Aisha Elle Coffey
2023.04.01
Positive
Professionalism
Quality
Responsiveness
Value
Would highly recommend TJ&EFTOALST Move Ltd. Great communication, price and handling of delivery.
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Jessika Verryt
2023.03.31
Great move - easy, efficient, economical and good communication. Excellent platform for finding a mover
Lauren Semple
2023.03.31
Positive
Professionalism
Responsiveness
After several failed attempts to get my car across on the ferry I used ASAP and they were absolutely fantastic. Great communication. Did absolutely everything they said they would. No hassle amidst the chaos of cancelled sailings etc. Highly recommend.
Ricardo AR
2023.03.31
Positive
Quality
Responsiveness
Good and reliable service
Alan Westwood
2023.03.31
Positive
Responsiveness
Used twice now and an easy way to get quick quotes that you can compare. Easy to use and communicate.
Reply from Wise Move — Low-Cost Moving Services
2023.03.31
Hi Alan - Thank you so much for your amazing review! We are thrilled that you loved your experience - it really reflects the kind of experience we are striving to achieve at Wise Move. We Look forward to seeing you again soon.
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Chris
2023.03.31
Positive
Professionalism
Quality
Responsiveness
Value
Excellent people to deal with, turned up on time and went beyond what the job required. No damage to anything, and they fall into the small minority of people in this industry, who actually care.
Reply from Wise Move — Low-Cost Moving Services
2023.03.31
Hi Chris - Thank you so much for your amazing review! We are thrilled that you loved your experience - it really reflects the kind of experience we are striving to achieve at Wise Move. We Look forward to seeing you again soon.
Marcus Chia
2023.03.31
Positive
Professionalism
Great service by Wise Move. Definitely would recommend them in the future.
Reply from Wise Move — Low-Cost Moving Services
2023.03.31
Hi Marcus - We are so happy to hear about the great experience you had using Wise Move. It was an immense pleasure to work with you and help find a trusted transport provider for your transportation needs. Get in touch if you will need our service again :)
Rebecca Holt
2023.03.30
Positive
Professionalism
Responsiveness
Value
Great communication, prompt emails with quotes through. Was an easy step by step process which I felt in control with. Good service if you need a vehicle anywhere within New Zealand transported.
Reply from Wise Move — Low-Cost Moving Services
2023.03.31
Hi Rebecca - We are so happy to hear about the great experience you had using Wise Move. It was an immense pleasure to work with you and help find a trusted transport provider for your transportation needs. Get in touch if you will need our service again :)
debora anderson
2023.03.30
very efficient, very acceptable, great price
Reply from Wise Move — Low-Cost Moving Services
2023.03.31
Hi Debora - This review made our day! We're glad to know you had a positive experience using Wise Move platform for your transportation needs. It is what we always aim to provide. Get in touch if you will need our service again!
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Emma Chan
2023.03.30
Positive
Value
Excellent service. Easy to communicate with. Slight glitch on delivery (not their fault) taken in stride. Great value. Would recommend / use again.
Reply from Wise Move — Low-Cost Moving Services
2023.03.30
Hi Emma - Thank you for the 5-stars! We are thrilled that you loved your experience - it really reflects the kind of experience we are striving to achieve at Wise Move. It is what we always aim to provide. Get in touch if you will need our service again!
T Wilson
2023.03.30
Positive
Professionalism
Quality
Responsiveness
Value
Reply from Wise Move — Low-Cost Moving Services
2023.03.30
Hi - We're pleased to know that your experience with us was a good one - it is what we always aim to provide. Get in touch if you will need our service again!
Reagan Timothy
2023.03.29
Was a bit slack to start with.. but everything went smoothly later on. Really appreciate their hard work. I would recommend. My motorbike was delivered safely.
Thank you guys..
I would deal with them again for sure..
Highly recommend.
Reply from Wise Move — Low-Cost Moving Services
2023.03.30
Hi Reagan - Thank you for the 5-stars! We are thrilled that you loved your experience - it really reflects the kind of experience we are striving to achieve at Wise Move. It is what we always aim to provide. Get in touch if you will need our service again!