Wisecars Reviews

Dear Peter,

Thank you for sharing your experience. We're sorry to hear that your rental did not meet your expectations.

We would like to clarify that Wisecars is a car rental broker that compares offers from a wide range of rental companies, allowing customers to choose the option and car rental company that best suits their needs.

Regarding insurance, the booking you selected included Collision Damage Waiver, which was added during the booking process. However, according to the rental company's terms and conditions, renters must also have Supplemental Liability Insurance (SLI) coverage. If this coverage is not already included or provided separately, it must be purchased locally at the rental desk before the vehicle can be released.

We appreciate your feedback, as it helps us continue improving the information and transparency we provide throughout the booking process.

Kind regards,
Rachel from Wisecars.

Dear Bahareh,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

We have not been contacted directly regarding the additional charge mentioned in your review, so we are unable to verify the specific circumstances of your rental. However, based on the information provided, it is possible that the additional amount was related to insurance or protection products required by the rental supplier.

Not all rental rates include the insurance coverage required by the supplier. This is stated on the offer page and reiterated in the reservation confirmation and follow-up emails sent after booking. Customers are advised to review the rental terms carefully to determine whether the required coverage is already included in their selected rate. If it is not included, renters may need to provide proof of their own qualifying insurance or purchase coverage locally at the rental counter. This is standard practice in the United States and varies by supplier, location, and booking conditions.

In order to assist you better, please contact us at support@wisecars.com so we can carefully look into the circumstances. Thank you.

Kind regards,
Rachel from Wisecars.

Dear Joel,

Thank you for sharing your feedback. We are sorry to hear that your rental experience did not meet your expectations.

After reviewing this reservation, we can confirm that no insurance product was purchased through Wisecars for this booking. We do offer valid Collision Damage Waiver coverage options; however, these must be selected during the booking process if desired.

We have also reviewed the communication related to your case and can see that the personal insurance documentation presented at the rental desk did not meet the supplier's insurance requirements. These requirements are outlined in the supplier's terms and conditions, which are provided and accepted during the booking process. It is important to review these terms carefully before travel to ensure that the insurance coverage you plan to use qualifies under the supplier's policies.

Rental suppliers may require customers to purchase additional coverage if the insurance presented does not satisfy their specific requirements. While we understand this can be frustrating, these conditions are determined by the supplier and are disclosed in the booking terms.

We appreciate your feedback and continuously work to ensure customers have clear information.

Kind regards,
Rachel from Wisecars.

Dear Renee,

Thank you for contacting us.

We’re sorry to hear about your experience and understand your frustration. The car rental company selected for your booking operates from an airport location and, for security reasons, does not rent vehicles to local residents unless they can provide proof of onward travel, such as a round-trip ticket. This policy is stated multiple times during the booking process and in the rental terms before confirmation.

As your booking was marked as a no-show after the scheduled pick-up time had passed, the reservation became non-refundable in line with the supplier’s policy. We understand this was disappointing, however the rental conditions and eligibility requirements are determined by the car rental provider and must be met at the time of pick-up.

Kind regards,
Rachel from Wisecars.

Dear Missy,

Thank you for your kind words!

We're delighted to hear that Meelis was so helpful and provided you with great customer service. We'll be sure to pass along your feedback. We truly appreciate your support and look forward to assisting you again in the future!

Kind regards,
Rachel from Wisecars.

Estimado Saad,

Gracias por su opinión. Lamentamos sinceramente la frustración y los inconvenientes que experimentó durante la recogida del vehículo, especialmente dadas las circunstancias personales.

Nos gustaría aclarar que el requisito relacionado con la tarjeta de crédito es una política establecida directamente por la compañía de alquiler que usted eligió. Lamentablemente, no tenemos control sobre las condiciones específicas que cada proveedor aplica en el mostrador. En algunos casos, si falta algún documento o si la tarjeta no cumple con los requisitos del proveedor, la empresa puede exigir la contratación de un seguro adicional como medida de seguridad propia.

Agradecemos también sus comentarios sobre la visibilidad de esta información en las condiciones de alquiler. Tomamos nota de su sugerencia y seguiremos trabajando para que los requisitos importantes sean más claros y fáciles de identificar para nuestros clientes.

Saludos,
Rachel de Wisecars.

Estimada Susana,

Gracias por contactarnos.

Lamentamos mucho leer sobre su experiencia y entendemos perfectamente su frustración. Pedimos disculpas por los inconvenientes relacionados con el depósito, el cargo del conductor adicional y las dificultades durante el proceso de recogida del vehículo. Esto no es la experiencia que queremos ofrecer a nuestros clientes.

Nos gustaría investigar su caso más a fondo y revisar todos los cargos mencionados. Por favor, envíenos su número de reserva para que podamos analizar la situación y darle una respuesta lo antes posible.

Agradecemos que haya compartido sus comentarios y esperamos poder ayudarle a resolver este asunto.

Saludos,
Rachel de Wisecars.

Hello,

Thank you for your feedback.

We’re sorry to hear that your experience did not meet expectations. We would like the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly at support@wisecars.com so we can address your concerns.

Kind regards,
Rachel from Wisecars.

Dear Amanda,

Thank you for your wonderful feedback!

We’re so glad to hear Hazel was able to help you quickly with your last-minute reservation change and that she made the experience pleasant and stress-free. We’ll be sure to pass along your kind words to her.

We truly appreciate your support!

Kind regards,
Rachel from Wisecars.

Dear Patricia,

Thank you for your feedback!

We’re pleased to hear the representative who assisted with your reservation was professional and friendly. We’ll be sure to share your kind words with the team. We hope the rest of your experience, including vehicle pickup, is just as positive.

Thank you for choosing our service!

Kind regards,
Rachel from Wisecars.

Dear Malcolm,

Thank you for your wonderful feedback!

We’re so pleased to hear that the communication, responsiveness, and quality of support have been outstanding so far. We look forward to getting you on the road and hope the rental experience exceeds your expectations as well!

Kind regards,
Rachel from Wisecars.

Dear Richard,

Thank you so much for your kind words!

I’m glad Aune was able to provide the information you needed and make the experience a positive one. We truly appreciate you taking the time to share your feedback!

Kind regards,
Rachel from Wisecars.

Dear Mehtap,

Thank you for your feedback.

We’re sorry to hear about your frustration. The prepayment made at the time of booking and the security deposit required at pickup are two separate transactions with different purposes. The prepayment is processed by us as the booking intermediary, while the deposit is handled directly by the rental supplier at the counter and is subject to their own payment policies.

During the booking process, the rental supplier’s terms and conditions, including accepted methods of payment for the deposit, are clearly displayed and must be acknowledged before confirming the reservation. If the required documents or accepted payment method for the deposit cannot be provided at pickup, the rental supplier is unfortunately required to treat this as a no-show as per the terms agreed.

Kind regards,
Rachel from Wisecars.

Dear Edmond,

Thank you for your feedback.

We’re sorry to hear that you were disappointed with your experience. Please note that the geographical restrictions and any associated fees are stated in the supplier’s Rental Terms & Conditions provided before booking. When renting a car, there are many important conditions that need to be taken into account, such as mileage limits, crossing state or country borders, insurance requirements, etc... Including every detail directly on the offer page would make the booking experience extremely difficult to navigate.

For this reason, we provide the supplier’s full rental terms during the booking process and also send an Important Information email before pick-up, specifically reminding customers to review the terms and warning about restrictions such as geographical limitations that may apply.

We appreciate your feedback and will continue working on making important rental conditions as clear and accessible as possible for customers.

Kind regards,
Rachel from Wisecars.

Dear Vincent,

Thank you for contacting us. We are sorry to hear that you experienced issues at the pick-up.

We’ve carefully reviewed your case, and it appears that a credit card was not presented at the time of pick-up. This is a mandatory requirement set by the rental supplier, as a credit card in the main driver’s name is needed to secure the deposit for the vehicle. This requirement is clearly stated multiple times during the booking process, as well as in follow-up emails. Unfortunately, if these conditions are not met at the counter, the supplier is unable to release the vehicle.

As outlined in the terms and conditions accepted at the time of booking, failure to present the required documents results in the reservation being treated as a no-show, and in such cases, a refund is not applicable.

We understand this situation is frustrating, but our ability to intervene is limited when the supplier’s mandatory requirements are not fulfilled. We apologize for any inconvenience and appreciate your understanding.

Kind regards,
Rachel from Wisecars.

Hello,

We’re sorry to see your 1-star rating and that your experience didn’t meet expectations.

Unfortunately, we don’t have enough details to understand what went wrong, but we’d really like to look into this for you and help resolve any issues. Please contact us at support@wisecars.com, our team will be happy to review your case and assist further.

Kind regards,
Rachel from Wisecars.

Dear Lorcan,

Thank you for your kind words!

We’re really glad to hear that Eerik was helpful and attentive in assisting with your booking enquiry. We’ll be sure to pass your feedback on to him—it will mean a lot.

We hope to assist you again in the future!

Kind regards,
Rachel from Wisecars.

Dear Mary,

Thank you for the 5-star rating—we really appreciate it!

We’re glad you had a positive experience with us and hope to assist you again in the future.

Kind regards,
Rachel from Wisecars.

Dear Samuel,

Thank you for contacting us.

We’re sorry to hear about your experience. As per the rental terms, Third Party Liability insurance is required in addition to the Collision Damage Waiver purchased at the time of booking. Customers can either present valid proof of their own TPL coverage or choose to purchase it at the rental desk if needed. We also offer alternative deals where the required insurance is already included, for those who prefer a more all-inclusive option.

Please note that declining the supplier’s terms or the required coverage may result in the reservation being treated as a no-show, in line with the agreed conditions.

Thank you for your understanding.

Kind regards,
Rachel from Wisecars.