Service over the top
Thank-you so much to the service staff. I dropped in with a paint scrape from someone hitting me in a parking lot ( and leaving) popped in and the young women in service offered to have a look ... then she said she would get it fixed up - 15 mins later it was done at no charge- you can not beat that kind of treatment. Thanks
Jerry
Had recurring occurence of bad followup with Service department. Not clear on what was done or needed. Not left with impression that service department overly interested in customers or pre owned vehicles.
Part 2 - Response to "Owner's" reply; my overall issue with occurence with tire was not that it wasn't replaced. The Service consultant I dealt with was very curtious and explained that ware on thread was not covered. My real issue was that there was a lack of continuity in what I was told by one time to the next. We I dropped tire off I asked if it was ok, was not told shop 3 weeks behind. Was told on phone it was non-issue having tire installed and there was no charge involved. When I arrived on Saturday was asked if I wanted tire installed and be half hour ,
but there was no specific indication of what was even done to original tire. Service consultant, had to look into , I recieved a text several hours later Also in stating your 3 weeks wait in booking appointments seems to indicate you need more help in garage, as lot of comparison out there, and you may losing potential customers/business with those wait times
Hi Rick, thank you for your feedback. We'd like to take a moment to clarify your recent visit.
You dropped off your tire without an appointment, knowing we were booking approximately three weeks in advance. Despite our full schedule, we were able to inspect and repair your tire within just a few days — which we hope you found helpful.
In terms of warranty, coverage does not extend to replacement based solely on tread wear. Your tire had a nail in a repairable area, and we completed the repair accordingly, following the guidelines of your coverage.
When you returned, we gave you the option to either take the tire with you or have us install it in place of your spare. You chose the installation, which we completed at no extra cost.
We believe the service provided was in line with both our policies and your warranty. That said, we're more than happy to discuss this further — please don't hesitate to give us a call at 519-472-4890.
Khang Dang2025.05.03
Fantastic place with great people who provide the best customer service in the industry!
Hi Maricar, thank you for taking the time to leave us 5-star review. I am very happy to hear that Moustapha was able to assist you. Please don't hesitate to reach out if there is anything else we can do for you. Thanks again!
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L Vae2025.05.01
I will NEVER buy a vehicle here!! They have no respect for people, they scammed my elderly parents into purchasing an "as is" vehicle with a pre-existing condition
Hello, we're truly sorry to hear about your experience and appreciate you bringing your concerns to our attention. Please know that it’s never our intention to leave any customer—or their loved ones—feeling misled or disrespected.
To clarify, an “as-is” vehicle means it is sold in its current condition, without any warranty or guarantee. This is standard in the automotive industry for used vehicles that may be older or have higher mileage. When a customer purchases an “as-is” vehicle, it typically means they accept the vehicle in its present state, and any repairs or issues that arise after the sale are the buyer’s responsibility. That said, we always strive to be as transparent as possible about the condition of the vehicle at the time of sale.
That being said, we take concerns like yours very seriously. If you believe any part of the process was not properly explained to your parents, or if you feel that something was overlooked, we would appreciate the opportunity to speak with you directly and look into it further.
Please feel free to contact our management team at 519-472-4890. Thank you.
Austin DeMarchi2025.04.30
Got a flat tire on my newly purchased Honda. Went to change the tire, found out my car didn't come with anything but a spare. Had to call a company to come switch it out and it cost me over 200 just to get them out there. Called wastegate to use my "wheel and tire warranty" and they're booked up for 3 weeks. Can't even take an hour to fix a tire. Beautiful car, but very unsatisfied with their customer service.
HI Austin, I am sorry to hear about the situation with the tire, as you can understand we are in the middle of tire season and customers have booked appointments weeks in advance. We were more than happy to assist you and offered you to leave the vehicle/tire with us and we would complete it once we had a cancellation. We are always willing to help but as you can understand we need some flexibility as we do need to assist the customers that have booked their appointments in advance. If you wish to discuss this further please don't hesitate to contact us. Thank you.
Amanda Jeffery - NJADS2025.04.29
Incredible service! While visiting from out of town, we ran into unexpected issues with our Pilot. We stopped by, and they immediately offered to take a look. By the time we finished lunch just a few doors down, we got a call letting us know our vehicle was fixed—at no charge! Truly above and beyond. Highly recommend!
Hi Amanda, thank you for taking the time to leave us a review. We are very happy to hear that we were able to assist you. Please don't hesitate to reach out if there is anything else we can do for you. Have a wonderful day!
Darren Banfield2025.04.29
Disappointing service to seniors. My senior parents took their Honda Fit to the dealer after a short history of battery/starting troubles. The shop replaced their 3 month old CAA battery and told them it was garbage and asked if they wanted it back. My father has dementia and my step mother is not mechanically savvy, which is why she took the car to the Dealership. She understands that she might pay a premium, but expects the service to match. Shame on Honda to misdirecting a senior and taking a 3 month old $300 CAA battery with a 6 year warranty from a senior just trying to get by in the world. Disgraceful. They have been Honda customer for decades and this is how they are treated? Not only that, they made no repair attempt. If a 3 month old battery is really dead, there is obviously an electrical issue, do some work. Unless Westgate Honda's moral principal is match by it's incompetency.
UPDATE: Thank you team Honda for taking time to contact me and try to resolve the miscommunication. The situation was not ideal for either side, I do appreciate the effort to address our complaint on an individual level. While differences in opinion were not completely erased, I do appreciate that additional work was performed and root cause was eventually determined and addressed under warranty. My parents were treated well on the return visit and reported a positive experience. Stars added as a result.
Hi Darren, I am sorry to hear about this situation. I have tried to look for your parents profile but I am unable to locate it. If you could kindly message at customerservice@westgatehonda.com and I am more than happy to investigate this matter. Thank you and I look forward to hearing from you.
Hi Selma, thank you very much for leaving us a 5-star review! Please don't hesitate to reach out if there is anything we can do for you.
Suzanne Glasgow2025.04.21
My salesman, Jithin was persistent and accommodating. He worked hard to make the sale and followed through with great instructions for operation of my vehicle. We have been with Westgate a long time and highly recommend them.
Hi Nick, thank you for leaving us a review. Please don't hesitate to reach out if there is anything else we can do for you. Thanks again!
A Emery2025.04.15
Very disappointed, purchased vehicle as is for 2017 Hyundai Santa Fe for $10995. They said nothing wrong, runs great, all need windshield wipers to be replaced to be certified. Engine codes came up, and showed permanent preexisting codes within a day of Purchase. Engine gone. Over week now no solutions or discounts.
Hello Mr. Emery, thank you for your review. The 2017 Santa Fe Sport you purchased was sold "as-is." This transaction does not have any warranty written or implied. You were provided the opportunity to drive the vehicle and your Finance Manager offered you to take the vehicle to your mechanic before you completed your purchase. If you have any further questions or concerns please don't hesitate to contact us.
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Vamsi R2025.04.10
I want to express my sincere appreciation for Kang and the Honda car service experts for their outstanding support! They went above and beyond to ensure my car was serviced efficiently and effectively. Their expertise and commitment to customer satisfaction truly made a difference. Highly recommend their service!
Hi Vamsi, thank you for leaving us a 5-star review. We will ensure Khang is aware of your kind words. Have a wonderful day!
Jinder Virdee2025.04.09
Massive thank you for Jason and Kevin at service and parts for looking after my boost blue Honda Civic. They always give me the best service possible and I am very grateful. Thank you so much guys.
HI Jinder, thank you very much for leaving us a review, your time and feedback are greatly appreciated. Have a great day!
E.O. Ari2025.04.06
Our 2025 pilot family hauler put the Christmas lights on the dashboard all of a sudden. I chose to get it towed to Westgate at night.
They called me 8:30am and asked what was wrong with it. After explaining, they said we will diagnose and get back to you. Within two hours I was told the car is ready for pickup.
Great communication, pickup experience. Well done. Definitely exceeded my expectations with their customer service and efficiency!
Thank you very much for taking the time to leave us a review, we truly appreciate the feedback. I am very happy to hear that our service department was able to assist you. Please do not hesitate to reach out if there is anything else we can do for you. Have a wonderful day!
Parmeet Kaur2025.04.04
I came in to get a new Honda CIVIC 2025 car, and the great service and selection made me want to purchase from this dealership. Easy, and enjoyable experience with Moustapha who helped me through-out the whole process. Thanks Guys! Looking forward to the new car!". 👍🏻👍🏻
Hello Parmeet, thank you so much for taking the time to leave us a review. Congratulations on the purchase of your new vehicle and welcome to Westgate Honda!
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Joe Kanaan2025.03.28
Last year, I purchased a Honda CR-V from Westgate Honda, which came with a two-year windshield replacement insurance. Due to a misunderstanding and some miscommunication, I canceled my personal insurance coverage. However, I later discovered that Honda's insurance only covered the deductible up to a maximum of $500. Given the situation, Westgate Honda stepped up and covered the majority of the windshield replacement cost. Exceptional customer service like this is rare these days. A great vendor proves their value in challenging times, and I highly recommend Westgate Honda.
Hi Joe, thank you very much for taking the time to leave us a 5 star review. I am very happy we were able to assist you with your windshield. Please don't hesitate to reach out if there is anything else we can do for you. Have a wonderful day!
Michael Stillitano2025.03.26
Recently purchased a 2025 Honda Pilot. Kevin Gittens, the sales associate was absolutely fantastic every step of the way. He has an extensive product knowledge and he took the time to identify exactly what our wants and needs were out of a vehicle. From there he worked very hard to assist us in securing the best possible deal on the Pilot and got us top value on our trade in. Upon delivery, he spent time with us going through all of the vehicle's features and made sure that we left with no questions left unanswered. Kevin's customer service was outstanding - he genuinely knows how to treat people and I would highly recommend consulting with him if you are in need of a vehicle. Thank you Kevin!
Hi Michael, thank you very much for taking the time to leave us a 5 star review. We are very happy to hear you had a wonderful experience with Kevin. Please do not hesitate to reach out if there is anything else we can do for you. We hope you are enjoying your new vehicle!
Kyla E2025.03.20
Came in to see why I was losing my phone contacts. Brianna got me in quickly and Greg was able to find them and hook me up to Apple Play. I was using Bluetooth before and now I can do so much more on my Honda CRV.
Thank you so much guys! Really appreciate your help!
Hi Kyla, thank you so much for taking the time to leave us a review. I am very happy to hear that Brianna and Greg were able to assist you and that everything is working great. Please don't hesitate to reach out if there is anything else we can do for you. Have a wonderful day!
Darren Cornish2025.03.14
Moose was a pleasure to deal with and the service department helped make my experience great. Amazing dealership and people!
Hi Darren, thank you very much for taking the time to leave us a review. I am very happy to hear that Moose was able to assist you. Please don't hesitate to reach out if there is anything else we can do for you. Have a wonderful day!
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