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Reviews ( 343 )
Yuji itadori
2024.07.25
Was absolutely amazing would come again
We cannot wait to see you again soon
Abi and Stu A-W
2024.07.21
🌈
Gareth Nettleton
2024.07.20
Fantastic open water swimming and water sports facility. Visitors can stand up paddle board, swim the 750m lap of the lake, or there’s a brilliant and huge inflatable obstacle course ideal for kids.
The water was warm in summer (23 degrees C) and felt clean and fresh. Wet suits can be hired if wanted though.
There’s a great coffee / snack / food bar. Plenty of seating. A big and free car park. Decent changing facilities etc etc
Would thoroughly recommend.
Bex
2024.07.20
What a fantastic way to start at Saturday! 3 of us did the hour swim and had the best time. Georgia was so helpful and great fun. Would absolutely recommend and looking forward to coming back.
chales burnell
2024.07.17
Di and Lou, were phenomenal marshals. And Brae should reward them with the vouchers he promised.
Thanks for the review Charles. We cannot express our love for Di and Lou enough.
Louise Orrow
2024.07.17
2 nd windsurf lesson with Rich and Danny today . Fab instructor
Fab service in cafe from Hannah
Whoop whoop! You did so well too. Sailed straight back to base 😍😇 next up the solid sail
Alex S
2024.07.17
Superb customer service from Archie and the team who confirmed stock and dispatched an order on the same day to ensure we could get away on a family trip with what we needed - Many thanks!
Thanks Alex, we hope you enjoy your new kit. Now you can see Waste Time Wisely for even longer, no matter the weather 🥰 hopefully we will see you soon.
Emily Ellis
2024.07.16
It’s a lovely lake but it’s becoming commercialised with selling its own merchandise and not focussing on bettering the facilities. There were signs saying that there were showed coming soon but these signs soon disappeared and are not coming. There is a sauna available which you cannot possibly use after getting out of the lake. If more time / money is as spent on the facilities this place could be even better!
Hi Emily,
Thank you for your feedback.
The outdoor hot shower is being installed today. The sauna has been delayed, but I promise it will be open soon. We are committed to building up our employees so they can contribute to the park's future. Jenny and I believe trust is earned through consistent service over time, rather than simply throwing money at the issue.
As we approach our busiest season for the third time, we both feel that the team defines the park, not just the facilities. In fact, every survey indicates that our team makes visitors feel safe and valued, which keeps them coming back despite any shortcomings in our current facilities.
Nevertheless, we are continuously working to improve our amenities. For instance, take a look at the upgrades we've made upstairs. We also manufacture our own products to meet our high standards, such as our tow floats, which are more robust than others on the market but cost the same as leading brands. I disliked seeing people return damaged, expensive tow floats, as it’s a waste for everyone.
Additionally, our café will be refreshed over the next three weeks, and we will commit to a consistent hot and cold food selection.
There is so much more I could share, stick with us. Today is the worst the park will ever be :-)
Shaun
Louise C
2024.07.12
Thanks Louise x
Adam Howard
2024.07.10
Great venue and even better staff, Georgia was super helpful and really made my experience. Best of all, the bonus of getting a coffee after being in the water. Great work guys
Thanks Adam for taking the time to write a review of your time at West Country Water Park. It is great to hear that our team, in particular Georgia, was helpful and useful during your stay, as an employer I cannot ask for anymore :-)
See you soon
Claire Moulds
2024.07.07
First time here, staff so welcoming and encouraging. All topped of with a super frothy cappuccino. Thanks Hannah
Hi Claire thanks for taking the time to leave a review for us! See you soon
Nicolas Mosquera Seligmann
2024.07.07
Pretty gold, the staff was amazing really nice people, Georgina kept having fun with as as we were playing on the slides,
So pleased you had an epic time!
Inger O'callaghan
2024.07.07
Gorgeous swim in the rain! Lovely support for my first time friend! Thanks Hannah for the hot drinks served with a smile 🥰
Thanks for your lovely feedback! See you soon
Abbi cosh
2024.07.05
Sarah is amazing and is such an asset to the waterpark. It wouldn’t be the same without her! Has a great paddle boarding session and she went the extra mile.
Thank you Abbi - can't wait to see you again soon!
COXY
2024.07.05
Another great swim! Jade on the deck is always great,full of knowledge and confidence inspiring, her cheerful disposition is infectious,on a side note every single member of staff are fantastic ,a great team that need to be nurtured and looked after. Well done WCWP
Thanks so much, we will be sure to pass you comments on to Jade
Jackie Thomas
2024.07.05
Fantastic customer service from Sarah always on hand for any advice. Ensures complete safety on and in around the lake . Great personality xxx
We are super pleased you enjoyed your time with us! See you soon
Steph Rowe
2024.07.05
We are so lucky to have this on our doorstep. There is such a lovely community feel at the water park, and everyone is so friendly and helpful. The facilities are great and very clean, and the cafe is just what you need after a long swim! Sarah is brilliant, and so great at making sure everyone is happy and encouraging them to get involved.
Our community here is everything!! See you soon
Maggy Blagrove
2024.07.04
Sarah is amazing so helpful and always looks after us!
Thanks so much for the love Maggy - see you soon!
helen Downham
2024.07.04
I absolutely love coming here! I started swiming here with open minds active through social prescribing and I’ve never stopped! It’s my fave place to come! Amazing staff! Amazing cake! Amazing coffee! And absolutely bliss even in the cold! It’s a beautiful place to be! So glad I found this gem!
🌈🙌❤️
Katie Summers
2024.07.04
Absolutely amazing place and Sarah has help me massively. Always happy and willing to help
Thanks for your support and kind words Katie