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Weebly and Square one are spamming me with emails and refusing to delete my account and information from their system. A typical consumer request shouldn’t be so difficult.
What customers say about Weebly, Inc
Recent reviews
Do NOT use Weebly/Square to build a website for your business. Once you've invested tons of time and effort into your site they will:
1) change the terms under which you do business in their favor.
2) takeaway the free support promised when signing up, and then forcing you into a paid plan to regain human support, or utilize a useless BOT support.
Bottom line, once they have you on a hook they can and will make changes at will that can and will negatively impact the business you built using their platform. With no human being to discuss an issue with unless you pay them, you will pay a dear price for this.
Just another unethical arrogant tech co hiding behind the digital curtain instead of dealing directly with customers that were promised free human support when establishing their business with the original Weebly. Simply stated, this is same "bait and switch" tactic used over 100 years ago only now it's digital.
Weebly has become too big for its boots now. Money has started to take over, service has been placed in the box. They had a great platform, flexible and easy to use. However, if you need some assistance, forget to solve your issue in a smooth timely manner. The system is set up to redirect you from human involvement, and when you do manage to send a message, you will be promised a note suggesting a quick response. Doesn't happen! If you need a site great, but I would advise keeping any services away from them. They will raise prices after the first year and they will make things awkward for you to move when you scale. Separate your accounts and make simple links.
Weebly/Square. Square now runs Weebly. I was fully signed up to Weebly. I completely developed my website. Bad, bad experience from this customer; Weebly/Square terminated access to my johndinglerart.com website. No way to contact it. Phone does not respond except by telling me to visit this or that website. I do but customer service is unhelpful. Or when I click the “Edit Site” button, Weebly/Square show me only the “start from scratch" page which means to recreate the website and search and locate all of my content, some of it was available only on Weebly/Square. I should not need to do that. I should be able to log in like I did three weeks ago when I added some photos, but then Weebly shut down my sign in access.
Like earlier reviewers, our organisation's experience was that, even as paying customers, Weebly just don't answer emails about upgrading our plan, after 21 days now. Extraordinary. Giving them one more try via (yet) another email before exporting our free site via the Weebly-to-Wordpress app. The ability to take one's site elsewhere is the only reason for a rating above zero.
Unfortunately, customer service has decreased significantly over the past year. It started changing even before I renewed my membership but I decided to stick with them in early March when my membership renewed because I didn't want to move my site over at the time. I've been a member with them for quite some time as I set up a hobby business. I had the highest paid membership. (actually I still have it because I'm stuck in it)
In September, I contacted them about an issue I was having with photos not showing up on my site. A response took nearly a week, and was dismissed as me needing to clear my cookies, with no 'let me know if this works' 'please let me know if I can be of further assistance'. Just a dismissive response pointing the issue to me.
It wasn't this because multiple devices saw the same issue.
Since the new lower level of service did not match what I was paying for, I wanted a refund for the unused portion of my account. They refused.
I'm changing providers and no longer recommending Weekly in my business coaching communities.
Their service is horrible. It takes days or weeks for replies through email. I do not recommend going with Weebly when there are other more responsive companies out there.
It sounds like this closely resonates with others' reviews as well.
I used Weebly for years for personal travel blogs and such and really liked it. So when I had to switch to an online order/delivery service for my business due to COVID-19 I went with them. Their website builder was drastically different than before and much more basic. Through customer support I learned that they had just been bought up by a different company that was implementing their system. More functionalities would roll out in the near future. Fair enough.
I built a really basic website for my business (all I needed and wanted anyway at that point) and added an "Order online" page where people can order my products.
All seemed well for about a week and suddenly customers started having trouble ordering. They keep getting a "Incomplete delivery address" message and no matter how often they change or correct the address, it will not place their order. I have contacted customer support three times now and every time I am on hold for about an hour, then get a very concerned person who "totally understands my problem and that it is very hard for me and who will make sure they look into this for me".
Aaaaaaand crickets....
It has been close to two months now since my first call and two weeks since their last request for more information (which I provided).
After asking fellow business owners in town I have learned that many of them had similar problems and have either switched or are looking into switching.
Long story short: Weebly was awesome in the past, maybe they will be again, but for now: stay clear and go elsewhere. Maybe you get lucky and you have no issues, but if you do (when it really matters) they will leave you hanging.
My account which includes 5 paid domains was being locked out for more than three weeks. The websites that I posted for my clients are no longer showing as well.
It took Weebly two weeks to respond. Only giving me the link on their website stating violations, which I read so many times already and could not figure out what I violated. Not only did Weebly not give me a specific reason of which violations did I break. Weebly didn’t even tell me which website was involved.
After waiting for weeks, the respond from weebly makes me even more confused.
Weebly closed my paid account, and paid domains without even giving me a notice. There is no specific explanation and till now I am still waiting for weebly to respond.
I’m very disappointed with weebly
My website is being blocked in browsers with a message warning potential customers the site may have been taken over by hackers. This is even though I have enabled SSL and have a certificate in place. The help section basically tells me to find the error myself. Weebly is advertised as being for those without programming knowledge but they expect me to sort my own issues.
Horrible! Been with them for years and now my sites are down and I can't get ANY HELP from them!
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Weebly, Inc has 66 reviews on Trustindex, collected from Google and Trustindex.
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Weebly, Inc is rated 3.5 out of 5 based on 66 reviews. 56% of reviewers gave five stars.
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