Here at VRAI, your diamond expert Koi values your kind words! We appreciate you taking the time to leave us a review. We look forward to creating your dream piece with your perfect VRAI created diamond! :)
Kevin Murray2026.04.11
Mia was super helpful, patient and knowledgeable. I will be certainly getting our diamond from VRAI with Mia!
Here at VRAI, your diamond expert Mia values your kind words! We appreciate you taking the time to leave us a review. We look forward to creating your dream piece with your perfect VRAI created diamond! :)
Scott Sommers2026.04.07
We had a great time trying all the different options and Mia was so great work with and helping us choose a ring and stone. Very knowledgeable and friendly with zero pressure, just excellent information and rapid follow up. She really cared about our experience. Highly recommend.
Here at VRAI, your diamond expert Mia values your kind words! We appreciate you taking the time to leave us a review. We look forward to having you shop with us again soon! :)
Con2026.03.29
Had the most amazing experience here. Got my fiancé the perfect gift would highly recommend
Here at VRAI, your diamond expert values your kind words! We appreciate you taking the time to leave us a review. We look forward to having you shop with us again soon! :)
We appreciate you taking the time to leave us a review. We look forward to having you shop with us again soon! :)
Makisha Adayna2026.03.25
We had an appointment at VRAI on February 7th to look at engagement rings, and the in-store experience itself was great. We saw several beautiful settings and were able to narrow it down to two final choices. The associate who helped us was very kind, knowledgeable, and made the appointment feel special.
At the end of the visit, my boyfriend asked the associate to email him the details for the two rings since the final decision was meant to be a surprise for me. Unfortunately, as of March 24th, he still has not received any email or follow-up.
Because of the lack of communication, we’ve had to start looking at other jewelers, which is really disappointing since we genuinely liked the rings we saw at VRAI. The in-person service was great, but the follow-through afterward did not match the experience we expected for such an important purchase.
We’re very disappointed, as this is a big moment for us, and better communication would have made all the difference.
Thank you so much for sharing this, and I’m truly sorry for the lack of follow-up after what sounds like such a meaningful and positive in-store experience.
I want to sincerely apologize as this was on me. I have all of your notes and details on file, so I’m not sure how I missed sending that follow-up. I completely understand how disappointing this must feel, especially given how important this moment is for you both.
I’m going to reach out to you right away with all of the information discussed during your appointment so you have everything you need to move forward.
I would also truly love the opportunity to welcome you and Ronald back into the store and do something extra special for you both to make this right.
Thank you again for your patience, and I really appreciate you bringing this to my attention.
Dylan Hauser2026.03.22
Koi is absolutely amazing we’ll spoken extremely knowledgeable and professional
Here at VRAI, your diamond expert Koi values your kind words! We appreciate you taking the time to leave us a review. We look forward to having you shop with us again! :)
Kristen C2026.03.13
I had a great experience trying on rings, and I want to highlight the excellent service provided by Koi, our sales representative. She was very patient and took the time to help me narrow down my preferences. Although we didn't make a purchase this time, I appreciated her assistance in identifying what I really liked. Overall, it was a positive experience, and I look forward to returning when we are ready to buys I will update my post after we have the ring
Here at VRAI, your diamond expert Koi values your kind words! We appreciate you taking the time to leave us a review. We look forward to seeing which ring you choose! :)
Chloe Tenn2026.02.08
Mia was so lovely and attentive and showed us options I never thought about, and ended up choosing! The space was great and everyone was friendly and knowledgeable.
Here at VRAI, your diamond expert Mia values your kind words! We appreciate you taking the time to leave us a review. We look forward to having you shop with us again! :)
Kristina Pelaccio2026.02.05
Koi was incredibly helpful and knowledgeable! We enjoyed working with her!
Here at VRAI, your diamond expert Koi values your kind words! We appreciate you taking the time to leave us a review. We look forward to having you shop with us again!
Valeriya Borisova2026.01.13
Update #2: I finally got my resized ring after about 7 weeks. I love it, it fit perfect. As conclusion, if you decide to buy your ring at VRAI choose wisely your size. Don't deal with service after your purchase because it is hassle. Especially if your buying V shape ring (they don't have it all sizes to try in showrooms), buy size down. I bought my as 6.25, and I had to resize it to 5.5. I like their rings, and quality, service in showroom was nice, but service after horrible. I had never had reply to my email from the person, who replied me for one of my reviews. Im changing mu rating from 1 start to 3 stats because i love my ring, and i finally get it, but i didn't like service during my resizing. Update: I got email from representative a week ago. They was so sorry, and they said that they will ship my ring NO LATER than May 9th. Now is May 10th. As always, i didn't get any update, and still don't have my ring. Have no idea what is going on, and kind of stressing out. It has been 6 weeks already. I emailed to the email was provided for this review during the week, but i have never had response on that. I got a gift they sent my by the way. It was nice neckless. So bad I like only white gold, but still it was nice. To be honest, I really not sure what i should do with my purchase here. My fiance spent money, and I don't have a ring.
Service is not good in this company. Me and my fiance (that time my boyfriend) went to their showroom to try V shape rings i like online. When we went there Service was good. Don't remember the name of assistant who helped us, but she was nice. They didn't have a rings Vshape of my size, also, no ring of V shape with princess cut i want, so they just gave me Standart ring size measurements to try (regular, not V shape). I'm usually size 6-6.25. So, we ordered my engagement ring size 6.25 with their measurements. Basically, I just had to imagine how my ring will look. I could just order it online, and didn't drive 1h 30 min to showroom. Well, anyway... I got my ring pretty fast, would say couple weeks. When I got my ring I like it, but it was way bigger, like whole size. I could just shake my hand and it will easily slip out. With their company you have one free resizing for one year. Because showroom so far from me (I was thinking they will resize there), I decided to go to jewelry store close to me and pay money to do it. The store looked at my ring and said that they cannot do it because of the size of the diamond. So, I had to go to Vrai anyway. By calling them, I found out that I can drop my ring to their showroom and they will send it to NJ to resize it, or I can send it Fedex to NJ by myself. I sent it by myself because it was easier for me. After I sent it, I had no updates or emails from them, that they get it. Just at their first email it was says it can take up to 5 weeks. I contacted them week after I send it, to see if they get it, and everything OK. By the way they got it next day because it was overnight shipment. Someone replied my that yes, they got it, and told me like "do you remember we said it will takes up to 5 weeks?" Well, they got it, good. Today is exactly 5 weeks since, I have no info about where is my ring, what is going on, nobody update me about anything. I emailed them at morning, no response so far. Definitely my ring still is not ready. I have no idea what is going on with that. If I knew I would go other store. Their Service is not what we paid for. We paid over 3k to continue asked them for update. It is not serious company. I will never recommend this place to anyone.
Dear Valeriya,
Thank you for taking the time to share your online experience—we’re truly sorry to hear that your resizing process has been delayed. We always strive to deliver both exceptional product quality and service, and I’m disappointed to learn we fell short here. Thank you for mentioning your pleasant experience in the LA showroom. I’d love the opportunity to assist you directly and help escalate this to ensure you’re taken care of. Please don’t hesitate to reach out to me directly at juliegarcia@VRAI.com
Sincerely,
Julie Garcia
Vice President of Retail
Craig Miller2026.01.11
Mia was very helpful and knowledgeable during a consultation for an engagement ring! She was extremely friendly and made this experience for us great.
Here at VRAI, your diamond expert Mia values your kind words! We appreciate you taking the time to leave us a review. We look forward to having you shop with us again!
Anne-Jaelle was wonderful! She patiently answered all my questions throughout the engagement ring selection process, and the experience was so great that I also purchased our wedding bands from her. Highly recommend overall an excellent experience.
Had a great experience and really enjoyed working with AJ. She was very helpful and thoughtful to find the perfect ring! Highly recommend to anyone else in the market.
I had an incredible experience at Vrai!! Mia, the consultant who helped me, was by far the most knowledgeable gem expert I’ve met. She was extraordinary friendly, happy to listen to my wants and concerns, and made my purchase a breeze. I will certainly be back!! Thank you Mia!
Hello Gabe,
Thank you so much for taking the time to leave a review. My name is Andrea and I am the Senior Manager for the Northeast. I'm truly sorry to hear that the service you received during your showroom visit did not meet your expectations. I would really appreciate the opportunity to learn more about your experience and personally assist you moving forward so we can make this right. Please feel free to reach out to me directly at amamula@vrai.com.
Chanel Louder2025.12.28
Sascha was amazing! Honestly, I was excited and happy during the whole visit. I left with much more clarity and knowledge about the kind of ring I want. She allowed me to try on as many as I want. Over all an amazing experience!
Andrea Mamula was a great representative of VRAI and helped me over the years on finding the right diamond. She is an exceptional employee and I have nothing but great things to say about her and the work she puts in for her clients! Cheers to you Andrea!
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