Disappointing rental. An Urus with 60,000km, lots of dents on the bodywork and the rims. Initially, the price included delivery and pickup at the hotel. Yet, I still had to pay for a taxi to fetch the vehicle 30 minutes from the hotel. No explanation on the vehicle's operation was provided at delivery. The vehicle was given with a flat rear tire and worn brake pads, indicated by a dashboard warning light. I have to manage the tire issue by my self. Also I had to pay 12 AED for tolls on a rental costing 5900 AED. The pickup at the hotel was delayed by an hour, causing us to miss our planned boat day. We returned the vehicle with 100km less than expected. Received many apologies but no discount, just a promise of 10% off next time we rent a vehicle at VIP (I laughed). Farouk still took us to the airport, a small consolation. A strange vision of "Luxury" Car Rental...
A very customer centric company that goes beyond providing prompt service with quality automobiles. A BIG thank you to Ahmed who was terrific to deal with no matter what time of day. I recommend VIP Rent A Car to anyone interested in enjoying a high end automobile, or just renting a car to tour the UAE. Thx again!
والله من ارقى شركات تأجير السيارات يكفي انك تاخد سيارة نضيفة مقابل المبلغ يلي رح تدفعو واهم شغلة يلي تميزهم ومش موجوده عند احد غيرهم والله شاهد عكلامي انو لو جيت تردلهم السيارة وكان في جرح صغير ومش واضح بتصويرك وتصويرهم قبل الاستلام يقولولك توكل على الله مافي شي نفس هذا الموضوع بغير شركة يحملوك 5000 او 7000 درهم وعلما انت مش متأكد اذا هو منك او من قبل
Super Experience. Everything was amazing from the very beginning until the end. Special thanks for your amazing fast response and service Mr Mansour. This will not be the last time renting from here. I Highly recommend
الرد من VIP Rent A Car - Luxury Car Rental Dubai
2024.02.28
Hi Rudger,
We are happy to hear about your experience with VIP Rent a Car. We look forward to serving you in the future.
We are happy to hear about your experience with VIP Rent a Car. We look forward to serving you in the future.
HMA rentals are one of the worst companies ever in Dubai. Make sure to never rent a car from them. Worst experiences ever. They’ll add hidden charges they don’t tell you about and scare you into paying them. The company will be shut down in a while anyways
الرد من VIP Rent A Car - Luxury Car Rental Dubai
2024.02.28
Hi Ashi,
We are VIP Rent a Car (www.vipcarrental.ae) not HMA Rentals. Please consider removing your review from our profile and contact the correct company from where you rented.
Also, if you are looking for transparent car rental process you can rent from us.
We are VIP Rent a Car (www.vipcarrental.ae) not HMA Rentals. Please consider removing your review from our profile and contact the correct company from where you rented.
Also, if you are looking for transparent car rental process you can rent from us.
Had the pleasure to work with this company about renting a Mercedes SL63 for our Top VIP guest and everything went on very smooth. Special thanks to manager Jessica who was always helpful and courteous.
الرد من VIP Rent A Car - Luxury Car Rental Dubai
2024.02.28
We are glad to hear about your experience with VIP Rent a Car. We look forward to serve you again in the future.
Every time there is requirement for cars, Ms Jessica is my automatic go to. All intricate details for our VIP guests she is always able to accommodate with flying colors. She is easy to talk to, kind person yet very professional. I would always recommend VIP most especially Ms. Jessica as her dedication to work and her eagerness to satisfy clients’ demands and requirements is very commendable.
الرد من VIP Rent A Car - Luxury Car Rental Dubai
2024.02.22
Thank you for being such a loyal customer. We always love to offer our cars to you. See you next time Friend <3
I recently used VIP rent a car service for and the experience exceeded my expectations.The booking process was seamless, the vehicle was clean and well-maintained, and the staff provided excellent customer service. VIP rent a car truly lives up to its name with a smooth and efficient rental experience. I highly recommend their services and will definitely use them again for future travels.I would highly recommend our driver Hameed.He was polite and amazing driver we have come across.
الرد من VIP Rent A Car - Luxury Car Rental Dubai
2024.02.22
We are glad to hear about your good experience with VIP Rent a Car. We look forward to serve you again in the future.
Everything went very smoothly, booked a car the same day and had no problems. I will the renting a car from them again next time I am in dubai.
Special thank you to Rahman for the best service!
الرد من VIP Rent A Car - Luxury Car Rental Dubai
2024.02.22
Thank you Ryan for your kind words. We would love to serve you again in the future. See you next time Friend <3
HMA service are very good but once it time to refund the money i hard a very bad experiences with their account department
الرد من VIP Rent A Car - Luxury Car Rental Dubai
2024.02.28
Hello Babu Luis,
You have Posted a Review on VIP Rent a Car profile. We are not HMA car rental. We request you to take your queries to HMA.
On the other hand, if you are looking for excellent rental services and easy refunds, VIP Rent A Car is always ready to help you.
You have Posted a Review on VIP Rent a Car profile. We are not HMA car rental. We request you to take your queries to HMA.
On the other hand, if you are looking for excellent rental services and easy refunds, VIP Rent A Car is always ready to help you.