Verified Company
License keys no good
Had to reinstall Offive 2024 after I had to reinstall Windows 11. Office 2024 license key purchased from these people no longer worked. They ended up sending me three more keys. After spending hours with Microsoft support on my PC with me they told me that all of the keys Vevo gave me had no more activations left on them. So I'm out the money and even though in control panel it says I have Office 2024 installed each application shows Office 2021 the previous version I had installed. Microsoft confirmed to me that I only have 2021.
Date of experience: 03 August, 2026
Date of experience: 03 August, 2026
Reply from Vevo Digital
2026.08.08
Hi Marc,
If Office is still showing as Office 2021, entering a new licence key alone will not change the installed version. This usually means Office 2021 was not fully removed before Office 2024 was installed, which can cause the two versions to conflict.
We cover this exact scenario in our FAQ here:
https://www.vevodigital.com/faq/office-2024-shows-as-older-version/
Regarding the licence key, your purchase was made over one year ago and the licence was for one PC, which was activated at the time of purchase. Reinstalling Windows removes the local licence files, so a new key would be required for activation after that.
Although the original licence had already been used, we also provided two additional working keys as a goodwill gesture.
Vevo Digital
If Office is still showing as Office 2021, entering a new licence key alone will not change the installed version. This usually means Office 2021 was not fully removed before Office 2024 was installed, which can cause the two versions to conflict.
We cover this exact scenario in our FAQ here:
https://www.vevodigital.com/faq/office-2024-shows-as-older-version/
Regarding the licence key, your purchase was made over one year ago and the licence was for one PC, which was activated at the time of purchase. Reinstalling Windows removes the local licence files, so a new key would be required for activation after that.
Although the original licence had already been used, we also provided two additional working keys as a goodwill gesture.
Vevo Digital
Downloading instructions could be simpler- Better communication after payment was accepted- "You will receive your download within 24 hours " should have been clearer.
Reply from Vevo Digital
2026.08.09
We are sorry to hear you felt the delivery information could have been clearer. The product page does state “Available to Order - Digital Delivery Within 24 Hours” directly above the product price, but we appreciate that expectations around digital delivery can vary and we will continue reviewing how this is presented.
Our download and installation instructions are provided as a full step-by-step guide, which has been refined over several years based on customer feedback. Hundreds of customers have told us they find the guide easy to follow and appreciate it, but we still value your comments and will take them into account when making future improvements.
Our download and installation instructions are provided as a full step-by-step guide, which has been refined over several years based on customer feedback. Hundreds of customers have told us they find the guide easy to follow and appreciate it, but we still value your comments and will take them into account when making future improvements.
What I purchased was for a Mac. What I got was for windows. Not happy
Reply from Vevo Digital
2026.07.14
We’re sorry to hear you’re unhappy. However, this product is listed on our site as a Windows PC product only. The product page states “For Windows PC” in the title, description, system requirements, and product details, and it does not mention Mac compatibility.
If you believe you saw Mac compatibility stated somewhere, please send us a screenshot or link and we’ll be happy to review it.
If you believe you saw Mac compatibility stated somewhere, please send us a screenshot or link and we’ll be happy to review it.
