Verified Company
We hebben ons huis inmiddels al drie jaar in de verhuur via Van der Meulen Makelaars, en we zijn ontzettend tevreden over hun service. Vanaf het begin verliep de communicatie helder en professioneel. Het team is betrokken, betrouwbaar en denkt actief mee om het maximale uit de verhuur te halen.
Dankzij hun lokale kennis en netwerk hebben we continu goede huurders gehad, en eventuele vragen of onderhoudszaken werden snel en efficiënt opgepakt.
Kortom: Van der Meulen Makelaars is een absolute aanrader voor wie zorgeloos wil verhuren!
Be extremely cautious if you're considering renting from Van der Meulen Makelaars. My two-year tenancy ended with over €550 unfairly deducted from my deposit, combined with misleading claims and unnecessary stress.
Just days before moving out, their employee, Aron, conducted a pre-check inspection. He clearly said, "It looks like no one even lived here—it's perfect. Exactly how it should be left." This statement made me confident since we had thoroughly cleaned and maintained the apartment. Apart from a minor oversight—some leftover crumbs inside the oven from cooking the night before—the apartment was tidy, undamaged, and precisely as received. I even recorded a full video walkthrough to document its condition.
After moving out, I expected my deposit promptly. Instead, they stayed silent for a week. Only after I asked did they respond, suddenly accusing me of leaving the apartment "extremely dirty," claiming multiple unspecified items were missing, and alleging that chairs were "broken."
Initially, they specifically accused me of missing items, including the television stand and electric kettle. When I promptly provided video evidence clearly showing these items visibly placed upstairs and on the table respectively, their only response was, "Oh, we must have overlooked them," after which they stopped replying altogether. It remains baffling and suspicious how meticulously they inspected and documented minor issues like dust behind heavy furniture yet somehow managed to overlook clearly visible large items. Despite this clear video proof, they still deducted €250 from my deposit under the vague category of "missing items."
In reality, the chairs were not broken at all. They only showed normal wear—peeling synthetic leather after two years of daily use. I'd already paid monthly fees (€100–150/month) explicitly covering normal wear and tear. However, in their final invoice, they did not even mention the chairs explicitly but charged me €250 under a vague and unexplained category of "missing items." Initially, they refused to specify exactly what was missing.
Additionally, they charged me €306.32 for cleaning services hired 25 days after I had moved out, shockingly including the cleaning company's parking fees—an expense which clearly should not be the tenant's responsibility, further highlighting the unreasonable and unfair nature of their charges. When I promptly offered to return and address any cleaning needed, specifically the minor oven issue, they declined, saying it was "too late."
Worse still, I had been explicitly informed that my tenancy couldn't be renewed because the landlord stated the apartment was being sold. Trusting their word, I moved out promptly with my two young children, enduring significant difficulties finding new housing, ultimately landing us in temporary accommodation. While I'm currently uncertain if the apartment has indeed been sold or not, this situation has caused significant hardship and raised concerns about their true intentions.
This experience has left me feeling exploited and misled. It appears to follow a pattern:
They reassure tenants verbally at checkout.
They then remain silent about returning the deposit.
Weeks later, they suddenly claim cleaning issues, missing items, or damage.
They refuse tenant offers to remedy minor issues themselves.
Finally, they deduct large amounts from the deposit with exaggerated claims.
I will take legal action to recover my deposit and prevent others from facing similar mistreatment. I gave Van der Meulen Makelaars and the landlord time to respond and explained why the deductions were unfair—but they ignored me. Since they refused to resolve it, I'm going to court on the next business day. I share this review to help future tenants avoid the same stress and injustice.
Antwoord van Van Der Meulen Makelaars
2025.07.02
We’re sorry to hear that you’re dissatisfied with how the process was handled. We understand that it can be disappointing when the final settlement does not meet your expectations. However, during the final inspection, certain issues were identified that did not comply with the agreed-upon handover conditions.
We have made every effort to explain and substantiate this clearly, as outlined in the final inspection report, even after you submitted your objections. It’s unfortunate that we were unable to reach an agreement. That said, we remain open to further dialogue.
We have made every effort to explain and substantiate this clearly, as outlined in the final inspection report, even after you submitted your objections. It’s unfortunate that we were unable to reach an agreement. That said, we remain open to further dialogue.
Zeer tevreden over de service. Fijne combinatie van professionaliteit en persoonlijke aandacht. Prettige en snelle communicatie met gedegen marktkennis. Dankzij deze makelaar verliep het proces soepel en adequaat. Aanrader voor iedereen die een betrouwbare en deskundige makelaar zoekt.
I had an excellent experience with van der Meulen Makelaars in finding my new apartment. Communication was top-notch throughout; the agent Aaron was always available to answer my questions and provide updates, making me feel supported and valued as a client. Their friendly and approachable demeanor made the entire process enjoyable. Highly recommended!
For over 15 years the Van der Meulen Team has expertly managed our cute 19th century Groningen Schippershuisje, which overlooks the Noorderplantsoen and is only a ten minute walk to the center. Judith and I feel very fortunate that the Van der Meulen team represents us as they will only accept top-notch properties to manage.
For absentee property owners looking for a a professional and caring agent to market and manage your Groningen property, Van der Meulen Makellars should be your first choice.
For prospective tenants looking for a high-end living experience during your time in Groningen, choose Van der Meulen.
From either side of the equation, you can't go wrong by choosing the the Van der Meulen Makelaars Team!
Sincerely, Frank & Judith,
Washington, DC
