Verified Company
Hired a car for a family holiday, the vehicle was immaculate inside and out and had plenty of room for all pf us plus luggage. Perfect friendly service from Emma in the Llandow branch, very thorough in providing all the info we needed for the hire. Would definitely recommend the company!
Reply from Vale Car and Van Rental
2023.10.03
Thank you for taking the time to leave us a positive review! 🚐
Excellent experience hiring from Vale car and van rental! Super easy pick and drop off of the car and cheapest in Swansea I found. Rebecca on the front desk was lovely and very knowledgeable about all things rental. Would definitely hire from them again.
Reply from Vale Car and Van Rental
2023.09.07
Thank you for taking the time to leave us a positive review! 🚐
Prompt vehicle delivery and collection car was modern and generally a lovely vehicle (wasnt cleaned and came with little fuel). The staff were more than pleasant and brilliant to deal with however the biggest letdown was the vehicle was sign written head to toe I hire a lot of vehicles through my job and it's the first time I had a vehicle plastered in the company's branding and just made me feel like a bit of a div driving the car. For this reason, I won't use this company again which is a shame.
Reply from Vale Car and Van Rental
2023.08.23
Hi Adam, that you for your review. Some of our cars are sign written and some aren't. I see that you booked your rental through a third party, when you are booking this please state that your preference is a non sign written car and we can book you the appropriate vehicle.
Called up to rent a van on the day and they provided one first thing in the morning. The whole process was very quick and easy thanks to Rebecca, what an absolute star! Would highly recommend.
Reply from Vale Car and Van Rental
2023.07.27
Thank you for taking the time to leave us a positive review! 🚐
Rented a car for one day, very competitive price and the car was great.
Excellent service from Sean when booking and could not have for a nicer member of staff with Rebecca making it very easy for us on the day.
If I complain about anything it’s the signage to the office, there isn’t any.
Reply from Vale Car and Van Rental
2023.06.15
Thank you for taking the time to leave us a positive review! 🚐
Shocking. Booking cancelled by the company with 5 days notice. Manager doesn't even have the consideration to speak with me as i was told they were too busy in meetings.
Reply from Vale Car and Van Rental
2023.02.06
Hi Ian, Unfortunately our Luton has picked up a fault and it needs to go to the dealer for repair. This unfortunately is beyond our control and as you can appreciate we would never rent a vehicle out knowing there was a fault on it. We have offered you a replacement being a LWB Crafter van and also a 10% discount on your booking for the inconvenience.
I was unable to talk to you directly as I'm on annual leave until Wednesday but if you do require a call I can call you today.
Regards
I was unable to talk to you directly as I'm on annual leave until Wednesday but if you do require a call I can call you today.
Regards
