United Airlines Reviews

Average rating

3.0 | 67158 reviews

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United Airlines

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3.0

| 67158 total

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Maritns B. 2025.12.11

"Best time to book flights 2026 Call Now: +1 877~311~O824™ ~ Business Class and First Class Flights. Lie-flat seats, priority boarding, and 5-star service. Book today! ****World's Best Business Class Cabins (2026 Edition)**** ***For years, the business class world had a clear king: Qatar's Qsuite. But the game is changing.*** ***A new wave of 'next-generation' suites with privacy doors, massive 4K screens, and hotel-like amenities is finally taking off,*** ***and the race for the best seat in the sky is more intense than ever. For travelers planning trips in 2026, choosing the right airline means the difference between a great flight and a truly game-changing experience.*** ***At Ask for Airlines, we love to stay on top of the game, and with so many new cabins being introduced, it's hard to keep track of everything.*** ***This isn't just another list. This is the ultimate resource for navigating the new hierarchy of the skies. We'll break down the undisputed champions,*** **reveal the new contenders you need to know about, and most importantly, show you the insider tricks to booking them with points, before someone else does.***

Leslie M. 2025.12.10

We had to switch planes as we were getting ready to load after waiting 3 hours in the airport. Just for me to arrive at my destination without my luggage. It almost took 4 days to get it if I would not have driven to the airport myself to pick it up....Good thang my trip was completed and I did not have any keys or medication in my bags.

Camper443059 2025.12.09

Horrible experience trying to book with flight credits Tried to book a flight for my husband and I using United. He had a travel credit from a previous flight he had to cancel due to getting Covid before the trip. When you go onto the MileagePlus site and log onto your account to book and use the travel credit it says you can’t use the credit on the website or app. Really?! What’s the point of giving a confirmation number for a travel credit if you can’t book on the website or app?! Then finally got ahold of someone to help and was told that the flight had increased from $434/person to $561/person. Seriously, what’s the point. And there is no human being to help you, just AI bots.

John F 2025.12.09

United Airlines will destroy your things and act blameless United airlines compelled me to check my bag while boarding even though I tried to refuse. They broke my new laptop in transit. They refused to take responsibility because it was a domestic flight

Mark F 2025.12.09

Fly ANY OTHER AIRLINE! We booked and paid for our December 9, 2025 trip on July 12 through Lufthansa, not realizing we would have the misfortune of returning on United. We booked Premium Economy for extra legroom and 2 included bag checks each. Lufthansa offered seat selection weeks in advance. United kept saying "seat selection unavailable" right up to the night before. Having poor experiences time after time with UAL, I expected the worst and was not disappointed. First, the agent says "That'll be €320 for your luggage." I had anticipated this, so I produced the confirmation and even circled the included baggage. She removed the charge, but why did I have to produce proof instead of it being in their computer? Next, she gave us our boarding passes: two window seats on opposite sides of the plane, rows apart! How could UA (like every other airline) not place us together with 4+ months advance purchase? Further, I cannot do window seats because if several sports-related knee surgeries. When we got to the gate, we find it to be tiny with fewer than 80 seats for the 200+ passengers. No effort at all by UA to accommodate us. They certainly sat many people together who booked months after we did. Years ago, I told my company's travel department I only wanted to fly "ABU Airlines". "ABU?" "Yes, ANYONE but United!" So part of the blame is on me for not noticing it was not Lufthansa for the return. My advice: walk, swim, or crawl to your destination, but DON'T FLY UNITED!.

Joseph E. 2025.12.08

my bag got delayed 2 time already with UNITED AIRLINES it's so annoying and a big waste of time.

cassidy n 2025.12.08

TERRIBLE NEVER FLY WITH THEM Absolutely terrible. They caused me to be an hour and a half late taking off and then held no accountability or any remorse when I missed my connecting flight. I ran, and they simply couldn’t hold the flight for 3 minutes for the 4 of us that were delayed. I’m now stuck in the airport for 8 hours. No meal voucher no nothing. Their customer service sucks.

Roger F 2025.12.08

Captain Jimmy tell the truth! Captain Jimmy is a liar. I paid extra for First only to find out that the internet was not working. The Captain said this would be a quick 45 minute flight. Does he know a short cut? The flight is scheduled for 1 hour 22 minutes which is what it actually took. The Captain and crew decided that they did not feel like serving the passanges so Captain Jimmy said there was turbulence. This was on of the smoothest flights i have ever been on. They could have at least passed the snack bags around but they didn't. Instead the Stewardess spent the whole flight playing on her phone. Too often the airlines pull this trick on the passengers knowing that most people will not complain or will accept "the weather" as an excuss. The Pilot is able to get reports on turbulence before take off. We as passengers should not let the airline pull this scam on us.

Tamara K 2025.12.07

Boarding situation Very unpleasant airport staff, at check in they took suitcase even though I said that is very uncomfortable for me. Also they were rude and raised voice on me while talking. Would not recommend to fly with them on long distance flights. Air crew are also a little unpleasant

Dave R 2025.12.07

5 * experience We were on the 6 pm flight on December 5 th . What an amazing flight the staff really could not do enough for you I’d particularly like to give a shout out to Tiffany .. who was truly outstanding 🥰 complete credit to your company and brand

Luciana Hervey 2025.12.06

Extremely stressful experience with United Airlines. My husband and I flew from the U.S. to Brazil on November 25–26. Our flight from Chicago was delayed, and because of that, we lost our connection to Florianópolis. United automatically rescheduled our tickets but never notified us by e-mail or message. When we arrived in São Paulo (GRU), we ran to try to catch the connection, but the LATAM agents treated us very poorly and told us there was no way to board. They sent us to the United office on another floor, and when we got there, the office was closed. There was no staff, no support, no phone number, nothing. We waited in a long line with elderly people, pregnant women, and families with small children—all exhausted and stressed. Only after about 30 minutes did two United agents arrive. They were kind, but the service was extremely slow. We were not offered any explanation or apology. They simply gave us new tickets for a much later flight, leaving from another airport (Congonhas). We had to wait for a taxi and spend more than 1.5 hours in traffic to get to the new airport. United gave us meal and taxi vouchers, but that does not compensate for the physical and emotional stress. This whole situation was unacceptable. There was no proactive communication, no effort to help us make our original flight, and no support at the airport after an international long-haul trip. A huge lack of organization and respect for passengers.

Jacob C 2025.12.05

Unsafe United Airlines They literally left us on the plane while it was an oven and had no auxiliary power. Didn’t seem safe at all and there a few people requesting to get off the plane and they keep delaying and delaying saying we have no fuel and we have no auxiliary power and we don’t have Air Con. It’s very disturbing

Teresa M 2025.12.05

You just lost my business. Traveling to Paris we had a quick layover at SFO. I packed a small carryon roller bag with everything I needed for my long flight to France. But unfortunately I was told I had to check in my bag because they could not accommodate any more carryon bags. Although I explained that I needed all the items in my bag for the long flight to France, they didn’t care. Rules are rules. They did accommodate me and gave me a trash bag that I could empty all of my contents from my carryon and take that with me. So I grabbed all my medications, sweater, reading material and valuables (jewelry eyc) I didn’t want to be checked in and boarded with my trash bag. As I sat in my seat I watched as others boarded after me and placed there larger than my small roller bag in the overhead bins. Since they were soft (although larger than what I had) they were allowed to bring them on board. I was told that they had no more space and everything had to go under the seat - which is not what I saw happening. So my basically empty small carry one roller bag was checked in and headed to France. Side note- my carry on was in pristine condition because it’s never been checked in before. That’s not the case anymore and now it’s beat up. 🤕

Bryan B 2025.12.05

Horrible United Service at Boarding I was one of the first 20 people on the flight and was forced to check my bag when someone with a similar carry on bag walked right by me. As I walked on people were putting their carry on bags and back packs in the bins! My bag is TSA approved as a carry on for United. Why did I purchase the TSA approved bag and pay for priority boarding group 1 to avoid checking a bag if I can now be met with “every air craft is different”. They said they were “full” at the time I was walking on the flight. If that’s true, then why did I walk on to see almost every bin open. Do better.

Samantha A. 2025.12.05

Worst airline. They charge you for overheard storage now what kind of scummy airline!!!!!! Horrible. Edit: the staff is also ridiculously rude for the amount of money you pay.

Evan E 2025.12.05

Never fly again 4 out of 4 flights delayed over a 3 day trip. 9 total delays without explanation. Any request for refund was denied and no explanation was provided for the delays.

Donald H. 2025.12.04

I rate United one notch above horrible. My flights were all on time which is why my rating is not simply horrible. The food is bad, customer service is horrible; it took me 45 minutes on the phone to learn that my wife could not upgrade. I have never understood why the airline just doesn't buy local pizza, sandwiches or burgers. instead of the inedible indian food or ubiquitous chicken or pasta. On a brighter side, the flight crew are excellent.

Darrell C 2025.12.04

Return of lost tablet I went on a late night, red-eye flight from LAX to Newark on a Sunday night with a busy plane. I lost a Kindle Fire tablet on the airline and searched in all the wrong places for two weeks. I contacted TSA, LAX, friends, a restaurant, but not United because I never remembered seeing or using the tablet on the plane. Two weeks later United contacted my wife because they found the tablet and somehow identified her as the owner of the tablet (even though it takes a password to open it up) and told her that United had found it and how it could be mailed to her. I did not even know someone could do that, other than police. That was amazing, thoughtful, expert service.

Donald H 2025.12.04

One notch above horrible. I would rate United one notch above horrible. The only good news is that the flights were on time. Everything else was bad. Even though I had Premium Plus, I attempted to get it for my wife. After being on the phone for 45 minutes, I was told it could not be done. The food was completely inedible. I have never understood why they just don't buy some good sandwiches, burgers or pizza instead of the Indian biryani that was so spicy one could not taste the food. The salad greens were incredibly bitter and the dressing was some type of vinaigrette that tasted like pure oil. Ranch dressing would have been so much better. Sadly, American and Delta are not much better.

Gabriel H 2025.12.03

Crowded, crammed seating arrangements, delays We have grown accustomed to the cramped surroundings of all American airlines, and United is no exception. Because of our Elite status, we boarded ahead of the crown, in time to place our hand-carried items. The flight was full, and many, seated in the back of the plain ended up having to check their hand-carried luggage for lack of space in the overhead compartments. The flight was delayed, although the captain managed to recoup some time in flight. Flight attendants were polite and pleasant, and did their best, considering the crowded circumstances.

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