Constant disappointment
Flight delayed by 11 hours forcing me to stay overnight. This was a weather issue, so not the fault of United. What is their fault is changing the flight from delayed to canceled at 3 am to then have my paid for seat to be reassigned to a middle seat in the back of the plane. Thank you for wasting my money and being so consistent with ruining every flight experience I have had with you. If every other airline wasn't also total crap from a customer experience standpoint, you no doubtedly would be following Spirits path. So suck totally and completely.
Never again eew this airline just plain sucks
I’ve been on hundreds of flights and this was by far the worst. I honestly think the staff might be underpaid or the airline is hiring uneducated people because goddamn this is embarrassing. They’ve delayed our flight for 4 hours then when we finally all got in the plane they claimed that the air conditioner amongst other things were malfunctioning, they proceeded to make us move back and forth from another gate back to the same initial one like a bunch of moronic sheep. Customer service isnt even a thing most of the staff are literally just ignoring people as to not deal with the insane embarrassment of working for such a terrible airline, I read other reviews where a lot of people complain about unexpected delays due to lack of maintenance. Find another airline and actually get there on time trust me I will not use this company ever again
Name Change Issue Resolved
We had booked our flight Denver to Honolulu and a day before the departure I realized the ticket has a spelling issue. Tried calling the normal custmer care line but it was imposible to get thru. I kept waiting for like 2 hours and no one picked. With the flight so close I was paniking. Finally I found another number +1‑732‑734‑2914 that goes to United headquaters. They actualy answered fast, redirected me to the right departmnt, and got the name change fixed. If I hadn’t called that, I probly would’ve been stuck rebooking. Huge relief in the end.
This is the main ' Airlines customer service' (Toll Free) phone number: 1-(877)-513-2016. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs.
As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever.
My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain
Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.
Terrible service, Very Rude and Lack of basic professionalism!
I am very disappointed with the service on my recent United flight. My seat was 38A and the TV screen was not working. I pushed the call button, took a while for them to show up. Flight attendant Megan attempted resets twice, but the screen still did not work. Eventually, she told me to find another seat myself. I had to call another attemdant to find me a seat. Another flight attendant was rude and unhelpful, telling me to move to seat 33L without proper support. While I already carried my stuff moved to row 33, I was told by another African black staff to step back to all the way back for the service cart sit on row 31-32 in a dismissive manner, which added to my frustration. I later tried to obtain staff names but was ignored or refused. Only one attendant was helpful, and the purser Eliane later apologized after learning of the situation. Reminded me few tears ago they dragged a customer Doctor off the plane with blood on his arms and all over the news. There is another customer who boarded earlier with special assistance who sit at the aisle seat, she needed help to get her overhead bin open to get her medicine, she pushed the button twice, no any staff members came, the middle seat customer helper her. Overall, the service on that flight is the worst one i have ever experienced. Very rude, lack of basic professionalism, courtesy, and assistance!!!! Awful!!!
Terrible accommodations after last minute international flight cancellation due to their pilot not being able to fly.
Horrible experience with United Airlines cancelling our international flight at boarding time. We had already been at the airport for almost 3 hours. We waited for another 2 hours before being is shipped on a crowded bus like refugees to a hotel that was subpar and served us cold leftovers for lunch. We had to wait another 30 minutes to be checked in to a hotel room that was sticky, hot and humid. Room temperature was not adjustable. We were just told that we are booked through United Airlines on a 7:30 shuttle to the airport tomorrow morning, however, they can't guarantee us that we are going to be on the 11:05 flight. Tomorrow will likely be another day of terrible frustration and exhaustion. Cannot get a hold of any United airline representatives. After talking with several other travelers, this seems to be a very common theme. When things are not going smoothly, there is no one to contact. I will personally never be flying United Airlines again.
Bad service/policies
I paid $483 for a one way trip and needed a window seat, since I get easily motion sick. So I willing to pay more. Arriving in Denver for layover I was informed I was downgraded since the flight was overbooked and someone esle needed that seat. I was given a ridiculous $30 refund. UA is good in selling tickets, but then they do what they want. The the service is not worthy of a US airline, so say the least.
Terrible customer service skills
This airline has hidden fees, poor customer service skills across all platforms, including check-in and arrival. They have a 1 1/2 star rating on Yelp for a reason and my recommendation is to stay away from United Airlines if at all possible.
I needed assistance and decided to call this business at 1855.546.5052. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
I needed assistance and decided to call this business at 1855.668.9025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
I needed assistance and decided to call this business at 1855.668.9025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
I needed assistance and decided to call this business at 1855.546.5052. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
I needed assistance and decided to call this business at 1855.668.9025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
**FOR 24/7 need help** call 1 (888) 347-2286** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.
I contacted this business at 1.855.668.9025. for assistance, and overall, the experience was decent. The first representative tried to help, though I did have to be transferred once. Thankfully, the second person I spoke with was much more helpful and provided the correct information I needed.
It wasn't a perfect experience, but it was still manageable and worth sharing for anyone considering reaching out to them.
Horrible experience!
Absolutely terrible experience with United Airlines. I purchased a Basic Economy ticket that allowed one personal item and one carry-on. I flew from Billings to Denver with the exact same luggage and had no issues at all. Then suddenly, when boarding my flight from Denver to New York, I was told my bags were not acceptable. I tried explaining that I had already traveled on the first leg of my trip with the same bags, but the gate agent would not listen and was rude from the start. Instead of treating me with respect and trying to resolve the issue, she escalated the situation and called supervisors as if I had done something wrong. The most frustrating part was the complete inconsistency. If my bags were acceptable in Billings, why were they suddenly a problem in Denver? Customers should not have to deal with different rules depending on which employee they encounter. This was one of the worst customer service experiences I have had with an airline. I will not be flying United again if I can avoid it. Delta has always provided me with a much more professional and consistent experience. Stay away from United if you value customer service and consistent treatment. :::
Not Ready for the World Cup
United Airlines should head the same direction as Spirit Airlines. Their poor execution in accomplishing their only purpose “getting people to their destinations “ they fail to do so. It is pathetic to see an airline like this still in business. They take no accountability for their actions and burden customers for their shortcomings. World Cup fans are coming to the nation from across the world and they can’t get their operations together. Poor culture and values. Their employees are poorly trained to handle tough situations and lash out at customers. This company has gone backwards. When you reach out about concerns they have a person from another country to just reiterate what you say and give you sympathy and not solutions. They just bring up the issue and no solutions. Poor customer service. Welcome to the “Titanic”. It’s a sinking ship…
Verified
