United Airlines Reviews

Average rating

3.1 | 64720 reviews

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United Airlines

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3.1

| 64720 total

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Martins V. 2025.12.14

$**%Verified travel support & passenger assistance $%*| +1(844)..333_O62O™ available for travel-related guidance.../// ⁑⁑*My recent experience with this airline was overall smooth and fairly reliable, especially considering today's busy air travel environment. From the booking process to the final landing, most services were handled professionally, which made the journey comfortable and stress-free.""""// ⁑⁑Check-in at the airport was well organized, and the staff members were polite and helpful when answering questions. Security and boarding moved at a reasonable pace, and announcements were clear and timely. The ground staff showed good coordination, which helped avoid confusion during boarding...............// ⁑⁑Once on board, the cabin was clean and well maintained. Seating comfort was decent for a standard flight, and there was enough legroom to sit comfortably during the journey. The cabin crew remained attentive throughout the flight, assisting passengers calmly and professionally whenever needed..........// ⁑⁑In-flight service met expectations, with courteous staff and timely assistance. The overall atmosphere on the aircraft felt calm, and safety instructions were communicated clearly. The flight departed close to the scheduled time and arrived without major delays, which is always a positive factor when reviewing an airline...........// ⁑⁑Baggage handling after arrival was smooth, and luggage was delivered without any issues. This added to the positive end-to-end travel experience. While there is always room for improvement, especially during peak travel hours, the airline managed operations efficiently............//

lizlubee 2025.12.12

Likely the worst airline in the US! We hadn't flown United in a decade or more but they seemed to have the best connections to South America from the US so we made our reservations and hoped for the best. The first flight of our journey was fine but our flight from Houston to Buenos Aires left 2.5 hours late which caused us to miss our connection to Ushuaia. United's partner, Aerolineas Argentinas, had no other flights that day so we purchased new tickets with a budget airline leaving that day. Once home we tried to claim a refund for the flight United caused us to miss but it oddly didn't show up on their claim form page though all the other flights did. We emailed customer service and explained the problem and were told that since the flight was with Aerolineas Argentinas we would need to contact them for a refund. The reservation was made with United, United was paid for the tickets, and United caused us to miss the flight, yet somehow they feel they have no responsibility to refund us. Along with the missed connection, we had another 2 hour delay on the return trip and experienced very poor food quality (in Polaris Business class). This is perhaps one of the worst airlines we've ever flown and it appears we missed nothing in the 10+ years we've used other airlines.

joyce w 2025.12.12

Very poor management of time with the flight and deicing the wings We were to fly from Louisville to Houston on December 2 on our way to Cancun. Our flight was to leave Louisville at 9:31. The airplane had ice on the wings so we had to be in line after we boarded for like four hours about three hours to wait in line to get the wings deiced and then the plane was low on gas and they had to go back to the terminal to refill the gas which took about another hour. we missed our first flight out of Houston, which left at 11:15. There was another flight leaving around two and we missed that one too. We ended up getting a flight at 4: 55 pm. So we didn’t get to Cancun until like 9 o’clock that night we had missed our connection that was supposed to take us from the airport to the hotel, we had to get in touch with our AAA agent to set up another transfer to hotel. by the time we got to our hotel, it was around 10 o’clock at night and none of the restaurants were open. We had not eaten and had to wait till the next morning to have food.. on the flight over to Cancun we told the stewardess our story and she said she would credit us each a $75 back to our card which we took as being $150 back on our credit card we paid for a vacation with. when we got to our hotel we looked and there was only a credit for a future flight on my email just one $75 , not two. We feel like we missed a half day of our vacation, which was not cheap that would’ve been like $400 that we missed out on by getting delayed. We feel like we should be compensated in some way other than that $75 flight credit, which we will probably never use because we always get our trips through AAA or Gate 1. . we feel that they should have deiced that plane before we ever boarded. It was ridiculous to sit there for three hours waiting in line to get the plane wings deiced I know it was for our safety, but it should’ve been done that morning before the flight and not make us sit there and miss our flights.

Janae M 2025.12.12

Everything is consistently perfect! I used to fly with other airlines, but once I tried United, I was hooked. Everything about flying with them is top-notch. The airplanes are clean, modern, and comfortable. I love the TV screens, the Bluetooth headphone option, and how smooth the flights always are. I’ve never had a single issue with United. The customer service is consistently amazing—from the flight attendants to the pilots. Everyone is friendly, professional, and truly makes you feel comfortable. The food, the drinks, the whole experience is just easy and enjoyable. As a military family, United’s respect means so much. They always welcome service members on board first, and you can really tell they appreciate the military. Both my husband and I feel genuinely valued every time we fly. United has become my go-to airline, and I will always choose to fly with them. Highly recommend!

Zaven A. 2025.12.11

The worst airline to deal with, Ticket cancel/exchange for basic economy costs $150. I wanted to pay it and get the credit - but no - it's impossible, And if you want to buy another ticket - they sell you only Standard - which is $100 more, no Basic economy, and refuse to apply the price difference towards $150 exchange fee. Instead they offering me $56 credit towards my next flight?! instead of applying it towards $150 exchange fee. Acting like POCKET THIEVES. There is only one way to describe it - UNITED AIRLINES - another big corporation is simply SHAMELESS SHOPLIFTERS, that defrauding their customers every step of the way, those who made a mistake of buying tickets from them. APPALLING!

Kim A. 2025.12.11

Do not fly with them. My checked bag made it through LAX no problem but the exact same bag with the exact same items in it was "over" at BWI and they charged me $100 on top of the $40 to check the bag. When I asked the United employees they said I had to contact customer service but customer service said I needed to solve it at the gate with the employees before the flight. Their reasons given are "humidity, the way the luggage is placed, or the way the scales are calibrated could be a factor". None of those reasons are the fault of the consumer and yet, they passed the cost onto the consumer. I am a member but will now cancel and never fly with them again.

Marie Miecret 2025.12.11

Super compagnie. Au vu de certains avis négatifs, je dois reconnaître que de mon côté, tout s'est très bien passé. Vol et embarquement à l'heure et arrivé à Chicago en avance. J'ai eu un problème de prénom à la réservation par rapport à mon visa. Il ont réglé le problème de suite. Dans chaque avion, une hôtesse qui parle français.,ce qui est loin d'être le cas pour certaines compagnies belges !!

Joseph H 2025.12.11

Price gouging by airlines around the holidays is PATHETIC Price gouging by airlines around the holidays is a pathetic way to treat loyal customers. The same flights that cost around $500 any other time of year suddenly jump to $1,300 plus on peak holiday travel days. It is not higher fuel costs or better service. It is simply exploiting families who have limited flexibility and need to see their loved ones. Airlines should be ashamed of using demand as an excuse to squeeze every last dollar from people during a time that is supposed to be about connection, not corporate greed.

Tour18200241392 2025.12.11

NO RECOMENDABLE BAJO NONGUN CONCEPTO Fatal Servicio. Hemos viajado con ellos y además de tener un retraso de casi 6 horas, viajaba con mi bebé de 1 año y medio, no le han ofrecido agua, ni comida en todo el viaje. Pero al margen de eso, han destrozado el carrito del bebé un bugaboo fox 5, que son súper robustos de chasis. Pues lo han destrozado y además cuando vas a reclamar a la compañía en sus puestos no hay absolutamente nadie con quien hablar!! Son unos auténticos animales para haber roto un carro de este tipo a golpes. Y además no dan servicio ni opciones a reclamar. No la recomendaría para viajar JAMÁS A NADIE

Cody T 2025.12.11

Complete trash If you want to sit on a 85 plus degree piece of garbage toaster oven this is the place to be. You can relax and enjoy the slowest traveling plane on the market smell everyone’s dirty a** and sweat but let’s not forget the screaming children because the plane is so hot then this is the plane for you.

Kristy H 2025.12.11

Horrible If it wasn’t the only option I’d never fly with this horrible company again. Expensive, late, and no regard for others. Save yourself the hassle and use another airline.

Sherpa47668084881 2025.12.11

The most humiliating experience of my flight I don’t usually write a review but I think this one really deserves it. The black lady that was at the gate was the most un educated person I’ve ever seen also there was a white lady. Just followed the same. Attitude. I have been discriminated. Like you won’t believe. They acted like if I was begin them I asked a simple question questions. But o man they hate there job. I have a few business on my own so I can understand employees who hate their jobs. But that dosent mean they have to treat people like they are dumb. I will never again fly with this company. And if you have a choice please don’t fly with them. I have had 2. Flights with them and hated everything about it. I hate to do this type of review but if anyone in charge of customer service please train or hire people that like the job. If I could leave -000 stars I would. Train your employees to respect your customer. We are not asking to fly for free. I will never again fly whith this crap of company.

Leslie M. 2025.12.10

We had to switch planes as we were getting ready to load after waiting 3 hours in the airport. Just for me to arrive at my destination without my luggage. It almost took 4 days to get it if I would not have driven to the airport myself to pick it up....Good thang my trip was completed and I did not have any keys or medication in my bags.

Camper443059 2025.12.09

Horrible experience trying to book with flight credits Tried to book a flight for my husband and I using United. He had a travel credit from a previous flight he had to cancel due to getting Covid before the trip. When you go onto the MileagePlus site and log onto your account to book and use the travel credit it says you can’t use the credit on the website or app. Really?! What’s the point of giving a confirmation number for a travel credit if you can’t book on the website or app?! Then finally got ahold of someone to help and was told that the flight had increased from $434/person to $561/person. Seriously, what’s the point. And there is no human being to help you, just AI bots.

John F 2025.12.09

United Airlines will destroy your things and act blameless United airlines compelled me to check my bag while boarding even though I tried to refuse. They broke my new laptop in transit. They refused to take responsibility because it was a domestic flight

Mark F 2025.12.09

Fly ANY OTHER AIRLINE! We booked and paid for our December 9, 2025 trip on July 12 through Lufthansa, not realizing we would have the misfortune of returning on United. We booked Premium Economy for extra legroom and 2 included bag checks each. Lufthansa offered seat selection weeks in advance. United kept saying "seat selection unavailable" right up to the night before. Having poor experiences time after time with UAL, I expected the worst and was not disappointed. First, the agent says "That'll be €320 for your luggage." I had anticipated this, so I produced the confirmation and even circled the included baggage. She removed the charge, but why did I have to produce proof instead of it being in their computer? Next, she gave us our boarding passes: two window seats on opposite sides of the plane, rows apart! How could UA (like every other airline) not place us together with 4+ months advance purchase? Further, I cannot do window seats because if several sports-related knee surgeries. When we got to the gate, we find it to be tiny with fewer than 80 seats for the 200+ passengers. No effort at all by UA to accommodate us. They certainly sat many people together who booked months after we did. Years ago, I told my company's travel department I only wanted to fly "ABU Airlines". "ABU?" "Yes, ANYONE but United!" So part of the blame is on me for not noticing it was not Lufthansa for the return. My advice: walk, swim, or crawl to your destination, but DON'T FLY UNITED!.

cassidy n 2025.12.08

TERRIBLE NEVER FLY WITH THEM Absolutely terrible. They caused me to be an hour and a half late taking off and then held no accountability or any remorse when I missed my connecting flight. I ran, and they simply couldn’t hold the flight for 3 minutes for the 4 of us that were delayed. I’m now stuck in the airport for 8 hours. No meal voucher no nothing. Their customer service sucks.

Roger F 2025.12.08

Captain Jimmy tell the truth! Captain Jimmy is a liar. I paid extra for First only to find out that the internet was not working. The Captain said this would be a quick 45 minute flight. Does he know a short cut? The flight is scheduled for 1 hour 22 minutes which is what it actually took. The Captain and crew decided that they did not feel like serving the passanges so Captain Jimmy said there was turbulence. This was on of the smoothest flights i have ever been on. They could have at least passed the snack bags around but they didn't. Instead the Stewardess spent the whole flight playing on her phone. Too often the airlines pull this trick on the passengers knowing that most people will not complain or will accept "the weather" as an excuss. The Pilot is able to get reports on turbulence before take off. We as passengers should not let the airline pull this scam on us.

Joseph E. 2025.12.08

my bag got delayed 2 time already with UNITED AIRLINES it's so annoying and a big waste of time.

Tamara K 2025.12.07

Boarding situation Very unpleasant airport staff, at check in they took suitcase even though I said that is very uncomfortable for me. Also they were rude and raised voice on me while talking. Would not recommend to fly with them on long distance flights. Air crew are also a little unpleasant

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