A trip to Remember Forever
The best staff I've experienced on a flight with any airline over the past several years of flying on domestic or international flights. Because I have medical issues, the staff which includes the the baggage handlers, the ticket counter employees, and all the staff on the airplane were outstanding. In our case, my wife and I have medical conditions that required attention such as help to the bathroom. Your staff arranged to provide a special sized wheel -chair to fit between the aisle and they were glad to get me settled into the chair to deliver me from my seat to the bathroom and return to my seat. One staff member helped me get on to the chair and pushed me down the aisle while another one steered the chair without bumping into seated passengers. The staff overall was accommodating , considerate, and extremely professional. My wife and I enjoyed the flight that left Ft. Lauderdale, FL on time and arrived on time in Denver, Colorado. The snacks and cold drinks they served during the flight were also very good ! We thank you for taking us to our oldest grandson's wedding in Colorado.
**I needed assistance and decided to call this business at +1(855)668-90.25 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
I needed assistance and decided to call this business at 1855.668.9025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.Ankush has paused their notifications
**I needed assistance and decided to call this business at +1(855)668-90.25 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
Not the Best
Not the best. Flight staff was amazing, but the entertainment, legroom, the seat, and the meal was not good. Recommend this airline for only short flights.
United Airlines much improved
I used to think it was the worse, but no longer. I always fly domestic first class and international business. I believe the airline and their service is much improved. I like it more than American. I will be using Polaris business this year to Asia. The reviews are great on the airline for long haul. I have no complaints. The APP is great and I am glad I got the miles card now.
I contacted this business (1833) 708-9019) for assistance and had a decent experience overall. I was transferred once, but the second representative was helpful and provided the correct information.
Not perfect, but the support was polite and useful. wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
I needed assistance and decided to call this business at (1888) 559-6919) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.
It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.
United Airlines's U.S. line operates 24/7. Call (888) 305-4803, the airline's main 'customer service' telephone number, for reservations, ticket changes, cancellations, baggage assistance, refund requests, and all travel requirements.
As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever.
My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain
Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again.
DEBUT Y DESPEDIDA...
Somos viajeros frecuentes, llevamos mas de 40 países visitados y viajamos con aerolíneas como Emirates, Aeromexico e Iberia, escogimos UA para tener una opción más y enlazarla a una tarjeta de crédito de una banca privada (obtener puntos y beneficios, como lo hacemos con otras Aerolíneas, hoteles, etc) , nunca nos había tocado tan pésima atención a clientes en mostrador, externamos nuestra queja completa varias veces a través de su app según sus protocolos y pedimos hablar con alguien vía telefónica (para explicarles a detalle la situación) pero nunca se concretó esto último, solo se limitaron a decir, lo siento, sale, bye. Según ellos, su resolución era confidencial y nosotros, por su (tajante respuesta) debíamos entenderlos y quedarnos con el mal sabor de boca de más de 10 horas (desde la problemática en su mostrador en AERO de Londres hasta los problemas de internet y de su sistema entremetimiento a bordo). Lamentable la atención y servicio, pero ahora entiendo, por su manejo de quejas, que es parte de las Políticas de esta Aerolínea. No la recomiendo en absoluto, lástima por el vuelo que tomamos de Chicago a Londres, ya que todo el personal fue muy atento y amable pero desgraciadamente en nuestro vuelo de regreso (Londres-Chicago) tiró por la borda nuestra evaluación y percepción de ésta aerolínea. NI hablar, no volveremos a viajar por esta aerolínea.
Horrible Service
Worst airline! They did not have our TSA pre-check on our tickets. Furthermore, we paid for premium economy and they separated us, and stuck us in the last aisle on the plane. Good luck getting customer service on the phone for a credit. Take Delta or American when flying.
Horrible - avoid if possible
This was the first time I flew with United after a few years. I should have continued to steer clear of them. Terrible experience. The flight got delayed a number of times, each time by a few hours so everyone had to rebook connecting flights multiple times until they decided to cancel it completely. Then they said they will fly next day at 8 am which then also changed to 2 pm which then changed to 4 pm. Again no proper information to the passengers. Again unreliable estimates for departure time. Horrible experience and I plan to avoid them like the plague they are going forward
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Paid for economy Plus , did NOT get it. No could help us at the airport. I have TSA check , did not get it going or returned trip. No could change at the airport. Just told us this happens hit and miss. No other airline has this problems . Gate changes times 3, so run end to end to keep up with gate changes times.
Very disappointed in United
I purchased a full-fair refundable first class ticket several weeks before my flight from Albany ny to ORD on June 4. Over 1k. Seat 2b. I checked in the night before - all good. Then, in the morning, I get a message on phone saying they had to change planes, and if I’m interested in moving to another flight I should call them - and my boarding pass no longer says 2b. Since I wasn’t interested in switching to another flight, as I had to get back, I don’t call the number they gave. When I get to the airport 3 hrs early, they tell me I’ve been bumped - someone else now has 2b, and they couldn’t change it (why not? I had it before). They moved me to 8c - which could have been worse, but was not what I paid for. Furthermore the younger gate staff were downright rude and disinterested in helping- clearly seemed to care less. Million mile flyer here - Premier Platinum, been flying United almost exclusively for 40 years! Needless to say, I expected better.
Disappointed in the Disruptive Diversion and even more so in the poor gate agent decision
I am extremely disappointed by the way my recent travel experience was handled and by the apparent disregard for United Airlines customers' time, comfort, and overall experience. The decision to displace passengers and make a last-minute fuel stop in the interest of improving fuel efficiency may have benefited United's bottom line, but it came at a significant cost to your customers. What should have been a straightforward 90-minute trip turned into a 4.5-hour ordeal due to decisions that were entirely within United's control. At no point did it appear that United considered the impact this would have on the lives of the passengers affected. Your decision disrupted schedules, delayed commitments, created unnecessary stress, and wasted hours of our time. Time is a valuable and finite resource, and United treated it as though it had no value at all. A simple apology from the flight crew (who were not responsible for the decision in the first place) does not adequately address the inconvenience and frustration your operational choices caused. What made the experience even more frustrating was what occurred on the final leg of my journey. After enduring extensive delays, I asked the gate agent whether I could be moved to seat 10C, an Economy Plus seat. Both 10C and 10D were unoccupied. Rather than extending a small courtesy to a passenger whose travel day had already been significantly disrupted by United, I was told that I could purchase the upgrade through the app. When I explained the situation, the response was, "That's not something we generally do." The irony is that the seat remained empty for the entire flight. Granting that request would have cost United absolutely nothing, yet it would have demonstrated a willingness to acknowledge the inconvenience your company had caused and provide even a modest gesture of goodwill. Instead, the opportunity to show basic customer care was dismissed. What is most troubling is the pattern these decisions reflect. United was willing to inconvenience an entire aircraft full of passengers to improve fuel efficiency, (more than one aircraft as I understand it) but unwilling to provide a no-cost accommodation that could have improved the experience of a customer who had already absorbed the consequences of those decisions. Customer loyalty is earned through actions, especially when things do not go according to plan. Unfortunately, throughout this experience, United demonstrated that operational efficiency and ancillary revenue were given far greater consideration than the time, comfort, and loyalty of its passengers. My future travel decisions will reflect the treatment I received on this trip.
Short staffed
We came early enough for the small airline in corpus Christi, but the line to check our bags never budged ..they were short staffed and by the time we got to her she said they were not allowing anymore passengers..she just said sorry, short staffed .she kept saying her manager was going to come down to rebook and for an hour never did bc they were short staffed..
Fvck united airlines with a passion
Held us up on the runway for over an hour, ok yeah things happen but because of no fault of our own you don’t hold our connecting flight and leave us stranded in another country. Fvck you fvck you, literally go bankrupt and fvcking die
Verified
