Absolutely horrible company and for reference (maybe 9 out of 10) people. They do not care about their employees let alone customers. They treat people with disrespect. Attitudes across the board. I feel bad for the employees of this company who get treated like pure trash. Managers talk to their employees in front of customers with disrespect and loud tones.
Reliable at their hubs
I think, for my location being so close to a united hub, flying united is our most solid option. It’s usually reliable and has the most flights, and have reasonable pricing should you book at the right time.
I flew with this airline. I had a family emergency due to father deceased, I had to buy two other tickets for my siblings. After booking my sibling's flights and doing a PlanIt on CC, I called to rebook them due to times not being adequate but needing help altogether. The United rep said “it does not matter how you order or book different reservation because we are still going to charge you for the unused segments”. If you can fly any other carrier from the USA, do so but avoid UNITED AIRLINES. They never dropped the unused segment and it costed a lot of money and they never honored the missed and cancelled flights and still paying for them. This airlines is poor and never EXCELLENT. They also claimed that they have nothing to do with COPA, HENCE, now I have to pay for extra flights.
I was traveling to Chicago yesterday from a local airport in Charleston West Virginia. I was at the desk to check in half an hour and even boarding was not started yet. This despite my effort to check in online, I could not when I arrived. They said the check-in is closed and they were surprised the lady at the gate wouldn’t open the flight despite multiple calls and I miss my flight. I was told that they were faulty seats and that’s why they did the restriction earlier. They did not even offer to find me another flight and I waited one hour to to talk to a supervisor. This is not the first time and I went home with my tail between my legs thinking about the good old days. Recently they lost my bags with valuable in it and after three months, they told me the bag will be auctioned and sold so go figure.
We had a flight booked for 8:23 am. We arrived at the airport at 6:15 am and went to the kiosk to check in. The kiosk flashed an error message that stated an agent was required to complete the transaction. We asked for assistance and was pointed to the bag check desk. We wait in line for the bag check and pay to check our bag (because carry on bags aren’t free) and were then told that we had to use a QR code to find out the issue with check in. We scan the code, TEXT with someone from customer service (because their “audio system is inactive”) and were told to complete check in at the kiosk (back where we started). We go back to the kiosk and are met by someone who decided to help us out, to find out the hold up was an “e-ticket”. She gave us the website to complete the e-ticket docs and when we finally completed the docs (with the employee), we were told that we missed check in by 3 minutes and would not be permitted to board our flight. Then, we were told that the only other flight going to our destination wasn’t until the NEXT day. I called the customer service number to see if anything else could be done and after being transferred to FOUR different people, we were told they could put us on a flight to a nearby airport, however, we’d arrive at 2am and have to find our own transportation to our desired destination (2 hours away). We were also told that the airline nor the booking agency are responsible for informing the traveler about required documents- we as the passengers are responsible for doing our due diligence and googling whether or not additional documentation is required. If I could give this airline ZERO stars, I absolutely would. No compassion. No organization. No clear directions. Just unapologetic chaos.
Went on a family vacation from Detroit to Orlando with layover in Chicago. Flight from Detroit didn’t show up until 30 minutes after scheduled departure time. Had to RUN from one end of the airport to the other end. Not an easy task with an 8 year old trying to keep up. Then on our way back home, we had a layover in Washington DC. Our flight was severely delayed leaving. We landed in DC just as our connecting flight was taking off. United put us up in a hotel and gave us food vouchers. I was not happy with the situation. I typically fly Delta, but decided to give United a try. This is a lesson learned. I will never fly United again.
Flight 1535 Dallas to Denver on 1/17/25. Relatively full. Some passengers selfishly placed their 2nd items in overhead bins instead of placing under seat. With owner permission, I moved a backpack across and fit my luggage sideways between the support beams because the support beams would not allow the bag to go in completely (post landing photo attached). Took my seat at window. Attendant Brian came a few minutes later while people are still actively boarding and asked me if that was my luggage. I said "yes." He told me to move it to the back of the plane because it does not fit. To my lay-traveler estimate it fit just fine. Instead of arguing whether it fit, I asked him to have some of those 2nd small items moved to under seats so that the carry-on luggages would fit. He repeated that I must move it to the back of the plane and left. I unseated my neighbors in mid and aisle seats, got up and simply closed the two lids with no pushing or shoving or slamming necessary. The bag had fit perfectly. 5 days earlier, on Sunday, on my way to Dallas, the flight attendant was demonstrating outstanding customer service by shuffling items around hustling and taking leadership role to make things go faster and get everyone seated quickly. Unfortunately, we do not notice good employees' names to praise. Brian needs additional customer service training to overcome the primadonna attitude. All that was needed was try to close the lids, rather than have me block the flow of incoming passengers to get my entire row stand up so I can simply close the lid. If Brian is unable or unwilling to close lids, move luggage around, take the initiative to enforce the "2nd item under seat" policy, then perhaps Brian should seek a position different than a flight attendant.
Poor customer service
As I was checking in for my flight an hour and a half early the baggage line closed that I was waiting in. Two of the three employees walked away leaving only one line open. I waited in line for 20 minutes and then was told to go to the back of the only open line. By the time I went to check my bags I missed the window to get on the flight and was not allowed to board. I was told that I I needed to check my bags one hour early and still had a few minutes to spare, but was still shrugged off. The flight was overbooked so of course it didn’t matter to them whether I got on or not. On top of this the girl that was changing my flight told me that the only flight open had a 3 hour layaway and the only direct flight the next day was booked. She had a horrible attitude and her supervisor was even less pleasant to deal with. This was for a business trip and I am beyond upset with the experience.
Charge of a $1 to save a credit card for trip
Pathetic to charge for a credit card to be saved on file. Coward move by United. I know it’s not a lot but it’s the idea.
Read till the end! 😊 I was flying from San Diego to Washington DC and then to Mobile and on our flight from SD to DC, our pilot made an announcement that we would be landing in Denver due to an issue with the plane. Long story short, a lot of us ended up missing our connecting flights. Huge bummer, however I can’t compliment United and their staff enough for going above and beyond to accommodate us. Without even asking, I was given a hotel voucher with complimentary airport shuttle services, 3 meal vouchers, and lots of apology messages and emails. Not to mention conversing with the United staff was so smooth and easy. I know they were probably bombarded with rescheduling flights and accommodating their customers, but I felt like I was their only customer as they were so kind, patient and reassuring. The hotel was also super nice, and I really appreciate staying somewhere clean and comfortable for the evening. Though not ideal, I understand things happen out of our control, and United truly made an unfortunate event a pleasant one. 5 stars because of how they handled this situation!
Always an affordable price.
I like this airline for its service, flight quality, large number of flights. Everything is always on time. Good food and pleasant staff. Always an affordable price.
Works, but confusing
The application works to a degree, but I’ve had to input my passport information several times for the same flight. Every time I go back to check my flight it asks me for it again saying travel center needs my information. This is after saving my passport after inputting it the last two times. So the inconsistency of being able to retain my information that I’ve already put in makes it a very frustrating process and does not encourage me to wanna use this application or fly United Airlines.
Broken circle to add mileage number
Clicked create new mileage number. Can’t create new because my email already has one. Click link to send myself email with the number. Nothing sends, link takes me back to create new mileage page, then repeat same problem. This is basic software engineering that should be tested and fixed. It’s 2025 please no more broken loops.
Verified Company
Verified
