United Airlines Reviews

DO NOT CHOOSE UNITED! We paid extra for upgraded seats for our family of five at 169.00 a person. My sons are tall and need the extra room. 24 hours before leaving Dublin we were made aware that our seats were changed, separating us because they changed planes. Fine, but we contacted their customer service to ensure they still had the upgraded seats. No less than four United employees guaranteed they were the same level of seats. ABSOLUTELY NOT THE CASE which we could only discover once we got on the plane and of course being told there is nothing they can do because of a change in the plane. We paid about 1,500 total to choose United over other airlines due to their once reputable representation and another 2,000 in upgraded seats for what??? So they could bump my family! This was after the heinous treatment we received after our flight was missed from Orlando to Newark due to weather and the United employees were no help at all, telling the over 20 passengers on our flight to figure it out on their own by scanning a QR code. I paid over 6,500.00 to fly my family of five just to have the air travel be one of the worst experiences ever. Do better United. You force people to pay for seats and then give them up when it suits your agenda.

worst service and technology in travel. horrible do not use this airline - walk instead

I never really fly United Airlines. I will do my very best to not fly this airlines again. II have noticed in recent years that air travel today in the U.S. is just not what it used to be - not sure why - is it the crowds, or incompetence or failure at a much higher level. Today we were traveling from NY to South Bend, In. A connection flight was necessary to fly into South Bend. Our connection was through Chicago O'Hare at 5 pm. I was traveling with my 85 year old mother, who has diabetes and needs a wheel chair for assistance. My mom had just lost her husband of 63 years (my father) a few weeks ago. This trip was to have her visit with her granddaughters. Here are the issues: * When we got to O'Hare, we were delayed due to weather. * There were no WORKING outlets (ZERO - Although numerous were at every seat) in the entire waiting area to charge phones. * Boarded the flight and sat for an hour and half, without moving. * Were told to un-board the plane, due to weather. * Asked if we could get our carry-on luggage back as we were thinking of driving the next leg of the trip and that my mother has medicine needed for diabetes in the carry-on. The workers at the desk said no we could get the luggage from South Bend when the plane arrived there. (My mother's medicines were in her carry-on that were taken before our first boarding). * After an hour wait we re-boarded on the plane. We were told by the pilot that, the taxing to the runway would be a while as there were 40 planes ahead of us, although he would try his best. * After an hour on the plane, the pilot announced that we were 23rd in line. (7 planes in an hour) - we wondered if the pilots would be tired, as it was closing in on 10 pm Chicago time (11 pm ESD). * Another hour past and we were told that the plane is heading back to the gate, as the crew had "time out" and it was Federal regulations. * It took another 30 minutes for the plane to get "hooked up" at the gate. * Went to the counter at the gate. I was third on line. The crowd gather for information and assistance. * We started to get concerned over my mother's blood sugar. But all of the testing equipment was on her carry-on which they took from her. * No food places were open in the airport, at that time of day. * Only two United airline staff members were there to assist the entire plane. * There was no crew to take over the flight and the flight was canceled. * The staff said the computer has not indicated that it was canceled - so they had to wait for the computer to catch up with the cancellation - this took about 40 minutes. * The staff, after 40 minutes started helping people. The one staff member had no understanding of what to do, and could not help or move his customer. The other staff member was trying but took 40 minutes with each customer. * A crying baby was in the crowd and the staff member took this family, out of order. The baby was then soothed by her nursing mother. This person took 40 minutes to be helped. * Around 1:30 am - we were finally given assistance by the United staff (I was third in line - 4th as the baby's family was taken before others). * We were told the earliest flight to reschedule was leaving the next day at 9 pm. (We had to be somewhere by 5:30 pm that day). Flight was not an option. (Nor do I trust that the flight would actually take off). * We were given a voucher for Lift and a hotel 30 minutes away. * We attempted to use Lift - No car in the area - as United gave hundreds of people "lift Vouchers". * The taxi was a 45 minute wait. * My phone was dead, as there was no outlets and my mother did not have uber app on her phone. * It cost 80 dollars to get to the hotel. * At 3 pm - were arrived at our hotel room. THE ONLY NICE PART OF THIS ARI TRAVEL - WAS THE MANY EMPLOYEES WHO HELPED PUSH THE WHEEL CHAIR THROUGH THE MANY OFF AND ON NONSENSE. THEY WERE WONDERFUL - BUT I BELIEVE THEY ARE A INDEPENDENT COMPANY HIRED BY THE AIRPORT. What has happened to air travel today. - do not fly United.

United Airlines at SkyHarbor airport has an angel employee named Shacola, sorry if I spelled that wrong. Thank you so much for all your help! A true blessing!!