Verified Company
Needed help either order, reached out twice and never a response. Uncle Henry needs to learn meaning of service before it has a business no more.
Reply from Uncle Henrys Pretzels
2025.05.27
Hi Robert, Thank you for your feedback and for bringing this to our attention. We’re truly sorry for the delay in our response and any frustration this caused. This isn’t the experience we strive to provide, and we’re taking steps to ensure it doesn’t happen again. We’d love the opportunity to make this right—please reach out to us directly at 717-445-4690, option 1 so we can assist you promptly. Your satisfaction is our priority, and we hope to serve you better next time. Best regards!
Verified
No Customer Service
I’ve been eating uncle Henry pretzels for over 30 years. I buy them at the Redners stores up in Pennsylvania. I ordered a 3 pound bag down here in Florida where I am on my winter vacation. The bag came in burned with no salt. I called uncle Henry’s offices and left two messages With no luck. They never return my call uncle Henry should have a little better business, practice and returning calls and taking care of their customers I will not buy uncle henry pretzels again you lost a good customer uncle Henry and a damn good one.
The best pretzels you can find anywhere. Made the old fashioned way. Kevin, the customer relations man, is kind, helpful, and efficient
Reply from Uncle Henrys Pretzels
2025.05.27
Thanks so much for the glowing review! We are so glad you love our old fashioned pretzels. Your support keeps us baking!
My husband loves your pretzel we got all kind and I told him about your pretzel 3 bags a week must be extra salt on them 😉 😀
Reply from Uncle Henrys Pretzels
2023.12.15
Thank you Wanda EMIG for the review and rating! It is greatly appreciated by us all here at Uncle Henry's Pretzel Bakery! If there ever out of stock please don't hesitate to contact us.
Used to only eat Utz Special Dark, which are good - but no where near as good as the extra dark Uncle Henry's. It's the only pretzels I buy now. Affter not seeing them at the Minnonite shop I go too for a couple of weeks I had to ask them to order some and thankfully they are now back on the shelves. Best pretzels I've had.
Reply from Uncle Henrys Pretzels
2023.07.31
Thank you Kody Bitner for the review and rating it is appreciated by us all here at Uncle Henry's Pretzel Bakery! If the shelves are ever empty feel free to contact us.