Verified Company
Had my left knee scanned.
Great experience was told as scan was happening what was being scanned and any issues seen. Would definitely recommend
Reply from Ultrasound Plus Watford
2026.07.23
Thanks so much for taking the time to leave a review. Really glad you found the experience helpful and that our sonographer kept you in the loop throughout.
I had such a wonderful experience with this clinic during my early pregnancy scan. From the moment I arrived, the staff made me feel comfortable, welcomed, and genuinely cared for.
The whole team was incredibly kind, professional, and supportive throughout the appointment.
I highly recommend!
Reply from Ultrasound Plus Watford
2026.07.23
Thanks so much for taking the time to share this. We're really glad you felt supported throughout your visit!
We had a wonderful experience with this clinic with the attentive receptionist and a very helpful and knowledgeable sonographer Paul. Paul answered all of our questions and really made us feel comfortable and at ease. We would highly recommend this clinic and will definitely be using their services again!
Reply from Ultrasound Plus Watford
2026.07.23
Thanks so much, really glad Paul could help you feel at ease. We'd love to see you again soon!
Thank you to the team that helped me get some good pictures! My scan was certainly not the easiest as my boy was facing down and mostly starring at my spine (also anterior placenta made it even more of a faff). But thanks to the brilliant sonographer, we managed to get some half decent 3D pictures.
Also huge thanks to Leah at the reception! You were really kind and friendly. Always a pleasure to meet such lovely people like you!
Reply from Ultrasound Plus Watford
2026.07.23
Thanks so much for the kind words about Leah and the team. We're glad we could get those pictures for you!
Had a scan done, good customer service at reception and also the male conducting the scan was very knowleadgeable and helpfull. Totally recomend it
Reply from Ultrasound Plus Watford
2026.06.16
Thanks so much, really glad our team could help you out. We look forward to seeing you again.
I am very disappointed with the service I received.
I booked a same-day NIPT test through your website. I had previously used the booking system without any issues, as it automatically selected my location. However, this time, despite choosing my preferred clinic location, the booking was made for a different location. I only noticed this after receiving the confirmation email.
I immediately called the clinic to see if the location could be changed. Initially, there was no answer, but I later received a call back. The lady I spoke with informed me that changing the location would not be a problem and said she would call me back shortly to arrange it.
When she called again, I was unavailable, so my husband answered the phone. During that conversation, she asked about a previous dating scan. The website states that a scan confirming the due date is required, which I had already completed, the date it is confirmed once you do the 12th weeks scan. However, she then explained that the scan must have been performed within the last 14 days so that the baby’s measurements could be checked, something that there is not mentioned there. This requirement was not clearly stated on the website. The information provided was that a scan confirming the due date was needed, which I had completed three weeks earlier and has confirmed the due date.
Although we were unhappy that this information had not been made clear, we agreed to pay the additional £90 required for another scan. At that point, we were informed that there was no availability at the location we had originally selected. What was particularly frustrating was that earlier we had been told that changing the location would be absolutely fine, but later it was presented as though the clinic was doing us a “favour” to change location, even though she needed to change as was not available the service in the clinic we originally choose.
My husband then asked whether we could simply change the appointment date and make a new booking. We were told that we would lose our ÂŁ50 deposit. We did not feel this was fair, especially given the confusion caused by the booking system and the lack of clear information regarding the scan requirements.
Throughout the conversation, the representative’s attitude was unprofessional and unhelpful. After some discussion, she eventually agreed to refund the deposit, but then abruptly ended the call without any explanation. I found this extremely rude.
Afterwards, I attempted to make a new booking online, but discovered that I appeared to have been blocked from using the website. Instead of allowing me to book, the system directed me to call her number. I have screenshots showing this issue, yet there has been no explanation as to why I am unable to book online.
What concerns me most is that it appears a receptionist may have decided to restrict my access to the clinic’s booking system following our conversation. If that is the case, I find it highly unprofessional and inappropriate. No member of staff should have the authority to prevent a patient from accessing a service simply because of a disagreement or complaint. If there is a legitimate reason for my inability to book online, it should be clearly explained rather than leaving me blocked without any communication.
Overall, this was a very poor experience. I would not have minded paying the additional cost for the scan if everything had been explained clearly from the beginning. However, the lack of transparency, inconsistent information, and poor customer service made the entire experience extremely frustrating and disappointing.
We've visited Ultrasound Plus Watford many times over the past year and every experience has been excellent. The staff are always incredibly friendly, warm and welcoming, making us feel comfortable and cared for at every appointment. The sonographers are professional, reassuring and take the time to explain everything clearly. We highly recommend Ultrasound Plus Watford to anyone looking for high-quality care and a genuinely supportive team.
Reply from Ultrasound Plus Watford
2026.06.16
Thanks so much for the kind words. We're really glad you've had such positive experiences with us over the year.
All three of the staff were amazing, babies position made it difficult to determine gender but they scanned us three times to make sure we found out. Went over and above, would highly recommend, great experience
Reply from Ultrasound Plus Watford
2026.06.07
Thanks so much for taking the time to write this. Really glad the team could help you get those answers!
It was a amazing experience, the ladies there are so kind, welcoming and professional. I would definitely come back again and recommend this place to my friends and family.
Reply from Ultrasound Plus Watford
2026.06.07
Thanks so much for the kind words. We're really glad you had a great experience and hope to see you again soon.