Ultrasound Plus Watford Reviews

Had a really lovely experience for my first scan. All the staff were amazing, friendly and really helpful. The building itself is beautiful and clean. The appointment didn’t feel rushed at all and I was given all the information in a clear and easy to understand way. Couldn’t fault it!

Had 2 scans done here last summer, had a great experience, very knowledgeable & informative sonographer/ a lady, forgot the name/, i was very pleased with the service last year & chose the place when needed a scan recently. However this year the experience was quite the opposite... I arrived on time, nearly half an hour delay before the scan, no explanation , went for a scan, sonographer didn't seem bothered, not taking time to explain what he can see on the scan , just quiet all the time, when I asked questions- said will explain later..when the scan was finished he just told me its time to go as he s got another person waiting and they are running late& I he ll send the report later, it all seemed very rushed.. It's not my fault they were late, I paid for 30 min scan, which was hardly 20 min due to them running late, I expected the sonographer to at least go through what's on the scan briefly& answer my questions, not expected to be rushed out of the room as they have another person waiting... Will find a more friendly and professional place in case I need to have more scans done in the future!

This place is extremely unprofessional. When we arrived, they made us wait outside and didn’t even let us into the building. I had booked a blood test, which was scheduled for Wednesday at 5 pm. The lady who was supposed to take my blood actually arrived after us — rushing in, taking off her jacket, clearly not prepared. Then, she wasn’t even able to take my blood and had to call her manager, as she was the only one authorized to draw blood from my wrist. We were told the test results would be back within 24 to 48 hours. A little over 48 hours later, I called to ask when I could expect the results, especially given the urgency of my situation. On my first call, a lady told me it might take a little longer but reassured me that I would receive an email soon. However, I had to call back again. That time, a woman who claimed to be the manager told me that the test had failed and the lab needed to run it again — yet no one had contacted me to inform me of this. If I hadn’t called, I would never have known. Then, another day later, I called again. The same woman, again identifying herself as the manager, told me that now I would have to wait until Monday because the lab was closed. I had already explained during my original appointment on Wednesday that I might be having a miscarriage — so having to wait from Wednesday until the following Monday for blood test results is beyond frustrating and, frankly, devastating. Still no result yet!! I want my £100 back!

Absolutely horrific experience, would advise everyone to stay away. Woman from the head office was so unbelievably rude, never had such a cold, insensitive conversation. The clinic has policies in place which seem to be happily adjusted when it is their staff at fault. I find it incredibly sad as it is a health clinic, so the majority, if not all patients have concerns about their health and are going through a difficult time. My partner suffers from a serious health condition and has being going through a health scare, she has been so emotional and scared, a shell of herself. We had travelled 2 hours to the clinic and 2 minutes before the appointment had a phone call to say the appointment had been cancelled. We wasted so much time and fuel, not to mention the distress it caused. She had been so worried about this appointment and had prepared herself for the scan, to then be told she would have to come back, it was heartbreaking seeing her like that. The woman called and explained she could reschedule her appointment, so she did, to the following day. The following day, the appointment then was changed again due to another staffing issue. As you can imagine, our main concern was ensuring nothing sinister had come back, and ensuring my partner felt comforted and reassured, not to deal with the terrible service we received. After having the scan, as stated in the email, we made a complaint in the first 48 hours. Unfortunately, this meant having to endure another cold conversation with the head member of staff. She had absolutely no empathy, straight away insisted nothing could be done and I should have just ‘asked’ and she would have refunded me the deposit. I find it incredibly strange how that was mentioned after the appointment as this goes against their ‘so-called’ policy, and she also never mentioned this on the phone which you assume she would offer to do if that was the case. She just said that the appointment could be ‘rescheduled’, which is why we did attend the appointment. The phone call was her defending her staff and repeatedly saying ‘it’s not our fault’, firstly, it’s wasn’t ours either, and secondly, we aren’t bothered which of your staff is at fault, we just expected some compensation for the almost 8 hours travelled. She then offered 20% off the next ultrasound which I can assure you will not be used after the treatment we endured. The woman based in the head office is clearly very good at manipulating vulnerable clients and twisting the story, I can see that from the previous reviews and also the multiple phone calls I overheard when she spoke to my girlfriend. I am sure the response to this review will her defending and twisting the situation however, as a paying client, I can assure you it will be untrue. STAY AWAY.

Thank you for today 💜 really good clinic!

Everyone is very friendly. Excellent experience. Daisy is super. My wife feels very comfortable with her. The receptionist is also very helpful. Been there few times and every time the experience was excellent. Appointments are easy to get as they are open till late.

Outstanding service! The staff was exceptionally pleasant, friendly, and helpful. Was seen promptly, right on schedule, and received a delightful package that exceeded expectations. Highly recommend—an easy 10/10!

Excellent team, efficient sonographer Ms A Ahmed who was very reassuring and had a fantastic bedside manner. Would highly recommend

Cannot speak highly enough of the professionalism and friendliness of the staff here. They totally put my mind at ease. 5 star plus

All staff are lovely. So patient with me and my wife and provided a memorable experience.

We had an absolutely amazing experience at Ultrasound Plus in Watford! From the moment we walked in, the team was incredibly warm and welcoming. The receptionist was so friendly, and the atmosphere immediately put us at ease. The sonographer was not only professional but also very kind, making the whole process even more special for us. We were given a beautiful, clear picture of our baby, which brought my wife to tears—it was such an emotional and unforgettable moment. To top it off, we were even given a thoughtful gift, making the experience even more memorable. We can’t thank the team enough for making this such a magical day. We’ll definitely be coming back for the 3D scan and pictures as soon as we can. Thank you, thank you, thank you!

Very good experience. Staff were very friendly and made me very comfortable. The scan lasted 15 minutes and I was given all the information. Recommend it!

We have been to Ultrasound Plus a number of times throughout our pregnancy journey and the service is always great, staff are friendly, knowledgable and reassuring.

Excellent speedy service, detailed report

Brilliant team Julius and Nipa. They were very nice. The sonographer was very thorough and explained everything in detail. I am very grateful for the scan and the service received.

Very polite and professional service beginning with the receptionist and of course the consultant who was very kind and knowledgeable.

Excelent everything!! And very calm and patient people! Xx Very happy!

I found Ultrasound Clinic Watford to be professional and friendly. It has a warm, calming and peaceful atmoshere, which helps you to be relaxed. In addition the sonographer was nice and informative. She helps you to feel comfortable and at ease with a pleasent nature and carries out the scans smoothly and gently. Overall a great service that I would highly recommend. Thanks.

Bestttttt service ever, 100% recommended.