Verified Company
I've used private scans before, such as Ultrasound Direct and others. But this has by far been the *worst* inhumane, unprofessional experience. As a doctor, I am *appalled* by how insensitive and unprofessional the staff are. Booked an early ultrasound scan because I've been worried about some spotting. I arrive and the sonographer already had a very monotonous, moody, non-engaging personality. She stated she could not see a foetal heart beat. Naturally I'm worried. She reassured that sometimes it's too early and I should book a rescan (bare in mind, in my previous private clinics they offer this for free when the scan doesnt pick up what you paid for, considering you're already paying a lot). I return to the desk, and was just handed a report, no scan photos, and told someone will call me to arrange the next scan free off charge. I never received a call. Or any photos. I call the admin, they denied any of this happened. The receptionist then says "Since it's a non-viable pregnancy, there's nothing to see on the scan so there's really no need to send these to you?" I beg your pardon?? The most insensitive way to deliver bad news that was not confirmed by a medical professional (please note I am a doctor and she was a receptionist and the sonographer barely seemed to want to engage. We had to keep probing questions to get answers as paid customers), and that too paid £80 for the scan, expecting everything. If I were experiencing a miscarriage, all the scan photos and report are essential for me to handover to the EPU/obstetricians (which were requested when I contacted my GP). I informed the EPU of my experience and they also stated this was out of their remit to do this or state that, and how normally this would be classed as misconduct. I've been devastated since receiving that information over the call. STILL haven't received a scan photo. AND surprised, in such circumstances, they are not offering a rescan for reassurance. They expect you to still pay £65 (discounted price apparently) while other Ultrasound companies give it free off charge in situations like this.
