Ultrasound Plus East London Reviews

Beata Jrk 2026.02.11

     

I paid a deposit for an appointment but cancelled on December. I contacted the business twice in February regarding the return of my deposit. Each time I was told that the payment would be made, but I am still waiting and have not received it. The lack of follow-through and delay in returning the deposit has been very disappointing. I would appreciate clearer communication and quicker resolution of refund matters in the future.

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Daniel Brambilla-Payne 2026.02.07

     

If you googled for ultrasound services like I did and settled on this one, I would not recommend it based on my experience. I booked a Saturday evening appointment and turned up promptly. Nobody had turned up to do the ultrasound First of all they said they were 10 minutes late. This then turned into half an hour, so I left. Noone phoned me saying they were running late in advance. So I wasted time and money commuting in. I would recommend going somewhere else based on this experience.

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Umberto 2026.02.07

     

Amazing experience, been here twice and today, together with Tanya we had a wonderful day. She made myself and my wife feel comfortable from the first moment and we appreciated her smile and her passion with her job. Thanks again Tanya.

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Tomasz Korolczuk 2026.01.31

     

We’ve done two pregnancy scans and always had a great experience

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Anil Bandhakavi 2026.01.31

     

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ionela giura 2026.01.22

     

Avoid Sonographer J. Macalalag – Extremely Insensitive Experience From the moment I entered the room, she was cold, dismissive, and lacked any warmth. Simple questions I asked were shut down, and I was made to feel uncomfortable and ignorant for asking. The most shocking moment was when I became emotional seeing my baby’s heartbeat and was told, “Of course that’s the heartbeat, otherwise the baby would be dead.” This comment was completely inappropriate and deeply upsetting. My partner and I left feeling deflated and upset. Never again in this clinic! DO NOT BOOK!

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Maria Multani 2026.01.21

     

Gave us the best experience ever…. Joanne made all the efforts to make sure we get see the face in the 3D scan.Definitely would recommend their service to you. Special thanks to the sonographer Joanne she kept informing us everything throughout the session and was really really amazing. Very professional

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Petr Zinin 2026.01.01

     

The appointment was cancelled - the expenses were not compensated.

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Pe 2026.01.01

     

It was a waste of time - they cancelled the appointment.

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Petr Zinin 2026.01.01

     

The appointment was canceled at the time we had already arrived. It took 3 days to get our money back. Commute expenses were never compensated.

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carl konadu 2025.12.29

     

Tanya and Joanne were brilliant, lovely service and brilliant experience

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Sezen Dumlupinar 2025.12.23

     

The receptionist was warm and courteous with the British couple ahead of me. When it was my turn, her tone shifted noticeably - she became rude and hostile. When I mirrored her attitude, her behaviour escalated further. It’s unfortunate that the camera only faces the reception area and not the receptionist, as her hostile manner would have been clearly evident. Get rid off this person please if you don’t want to lose customers.

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S G 2025.12.23

     

Just waiting for my appointment. I am pregnant and was rushing because the lady on the phone told me I would have to pay extra if I was 10 minutes late. I arrived on time. Instead of basic professionalism, the receptionist was rude, sarcastic, hostile, and unnecessarily aggressive. I was then told they are running late and that I have to wait even longer - delivered with attitude. This behaviour is unacceptable. Work on your attitude. We pay for these services; nothing here is free, including your salary. The bare minimum expected is respect and basic hospitality.

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Nasrin Ahmed 2025.12.05

     

I've used private scans before, such as Ultrasound Direct and others. But this has by far been the *worst* inhumane, unprofessional experience. As a doctor, I am *appalled* by how insensitive and unprofessional the staff are. Booked an early ultrasound scan because I've been worried about some spotting. I arrive and the sonographer already had a very monotonous, moody, non-engaging personality. She stated she could not see a foetal heart beat. Naturally I'm worried. She reassured that sometimes it's too early and I should book a rescan (bare in mind, in my previous private clinics they offer this for free when the scan doesnt pick up what you paid for, considering you're already paying a lot). I return to the desk, and was just handed a report, no scan photos, and told someone will call me to arrange the next scan free off charge. I never received a call. Or any photos. I call the admin, they denied any of this happened. The receptionist then says "Since it's a non-viable pregnancy, there's nothing to see on the scan so there's really no need to send these to you?" I beg your pardon?? The most insensitive way to deliver bad news that was not confirmed by a medical professional (please note I am a doctor and she was a receptionist and the sonographer barely seemed to want to engage. We had to keep probing questions to get answers as paid customers), and that too paid £80 for the scan, expecting everything. If I were experiencing a miscarriage, all the scan photos and report are essential for me to handover to the EPU/obstetricians (which were requested when I contacted my GP). I informed the EPU of my experience and they also stated this was out of their remit to do this or state that, and how normally this would be classed as misconduct. I've been devastated since receiving that information over the call. STILL haven't received a scan photo. AND surprised, in such circumstances, they are not offering a rescan for reassurance. They expect you to still pay £65 (discounted price apparently) while other Ultrasound companies give it free off charge in situations like this.

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Nasrin Ahmed 2025.12.04

     

DO NOT USE THIS COMPANY IF YOU ARE PREGNANT – EARLY PREGNANCY SCAN, INSENSITIVE & UNPROFESSIONAL I've used private scans before, such as Ultrasound Direct and others. But this has by far been the *worst* inhumane, unprofessional experience. As a doctor, I am *appalled* by how insensitive and unprofessional the staff are. Booked an early ultrasound scan because I've been worried about some spotting. I arrive and the sonographer already had a very monotonous, moody, non-engaging personality. She stated she could not see a foetal heart beat. Naturally I'm worried. She reassured that sometimes it's too early and I should book a rescan (bare in mind, in my previous private clinics they offer this for free when the scan doesnt pick up what you paid for, considering you're already paying a lot). I return to the desk, and was just handed a report, no scan photos, and told someone will call me to arrange the next scan free off charge. I never received a call. Or any photos. I call the admin, they denied any of this happened. The receptionist then says "Since it's a non-viable pregnancy, there's nothing to see on the scan so there's really no need to send these to you?" I beg your pardon?? The most insensitive way to deliver bad news that was not confirmed by a medical professional (please note I am a doctor and she was a receptionist and the sonographer barely seemed to want to engage. We had to keep probing questions to get answers as paid customers), and that too paid £80 for the scan, expecting everything. If I were experiencing a miscarriage, all the scan photos and report are essential for me to handover to the EPU/obstetricians (which were requested when I contacted my GP). I informed the EPU of my experience and they also stated this was out of their remit to do this or state that, and how normally this would be classed as misconduct. I've been devastated since receiving that information over the call. STILL haven't received a scan photo. AND surprised, in such circumstances, they are not offering a rescan for reassurance. They expect you to still pay £65 (discounted price apparently) while other Ultrasound companies give it free off charge in situations like this.
Date of experience: 03 December, 2025

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Mary Khan 2025.11.27

     

Had an appointment today , was told that I’d receive my report by email this evening , nothing received. I have been calling the clinic and no answer. They’ve advised me to go to early pregnancy unit tomorrow morning but have failed to provide me with the report to take with me. Unprofessional and don’t recommend.

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Rose 2025.11.26

     

The doctor/nurse wasn’t one bit welcoming or warming. I found her very arrogant , wouldn’t let us film the heart beat, ruined whole experience due to her whole energy. I don’t not recommend this place at all so sad ! I wasn’t expecting this experience I was expecting an excited warm experience. If you want a happy experience do not book here. Also they got the dates completely WRONG ! I wasn’t told I was 6 weeks 5 days !! I wasn’t I was over 10 weeks !!

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Chloe Bradley 2025.11.24

     

Had the best experience here at the Brentwood clinic. Perfect gender scan of our little baby. Free gifts as well 🩷

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Marta R 2025.10.19

     

Amazing clinic recommend!! 🥰🥰👍

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Reply from Ultrasound Plus East London 2025.10.21

Thank you, Marta, for your wonderful review! We're thrilled to hear you had an amazing experience at our clinic. Your recommendation means a lot to us. We look forward to serving you again!

Masuma Hoque 2025.10.04

     

The staff are so nice and professional. They make you feel so welcome. The sonographer was so bubbly it was a lady with glasses short with black hair. They gave free gift aswell with it and cute key rings. Their service is brilliant and quick. Guys I would deffo recommend this place

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Reply from Ultrasound Plus East London 2025.10.06

Thank you, Masuma, for your wonderful feedback! We're thrilled to hear that our team made you feel welcome and provided excellent service. Your recommendation means a lot to us. We look forward to seeing you again!