Verified Company
‼️ Don’t book a visit to any of their Clinics 🚨
The worst experience ever, that we had from someone , I don’t understand how someone can be still operating a business with that kind of attitude.
I’m putting this review just so other people can see and don’t experience this kind of service anymore.
My wife is expecting and as everyone else we want to have some extra testing so everything it’s normal and it’s our first baby 😇, but those ladies ( or receptionist that they have don’t have any kind of empathy or understanding on how important it’s to hear their guests).
We had a booking in one of their clinic and after some research this is what we find closer to us.
Until here was ok, after that we pay the deposit and reserve our appointment, in a part of the day ( morning) a lady called for some extra information and at the same time you can hear her driving in the time was calling ( this didn’t look right and professional).
They were asking to have some scans before and if we had and things that they were supposed doing ( that’s why we were paying more that £350 ) and this lady was the most non supportive person ( maybe she was in a rush to go to her work ( as I told before she was driving at the same time we had the call), she was given some other information for some other clinic and saying that we will loose deposit.
Anyway after her reaction that felt so wired 😳 we had another call and on the conversation ( the receptionist) decided that we were were not welcome anymore to their clinic ( thank goodness 😅 imaging going there for a beautiful moment and they destroying everything)
After that we decided to go to another clinic in London ( didn’t know it was the same chain ( apparently she has spoken with others and we had another call from them) we were expecting for someone to call us to ask for more information what happened but instead she threatened us to remove the bad review😅 blackmail us for a service we will paid the money.
On top of that she was rude as well ( apparently they chose their staff depending how rude and not professional they are)
🚨 Something else that everyone needs to know it’s that before that they send you a form and basically force you to sign things that are against you ( because if you don’t they don’t give you back the deposit anymore ( £50) you can see from the screenshot that they actually are saying that we are not responsible if the result are wrong or they do mistake ( because it’s a third party doing the test) so your paying a lot of money and they are not responsible if something is wrong 😑 ( keep in mind that the test we are speaking it’s called NIPT ) something that your doing to see if you have any anomaly ( this doesn’t make sense) , so we’re doing anomaly tests but we’re not accountable if we do mistakes on our side , with the staff that they have is a very very good chance it happens ( you can see it from the pictures).
So basically everything was a disaster and they just ruined our day ( imagine a pregnant woman how sensitive they are).
We are in a place that everyone can choose what to do and where they can go but this is just a warning ⛔️ for everyone else to know before they choose their services.
Literally the worst experience ever ….
I booked a same day NIPT test, I had previously used the booking system without any issues, as it automatically selected my location. However, this time, despite choosing my preferred clinic location, the booking was made for a different location. I only noticed this after receiving the confirmation email.
I immediately called the clinic to see if the location could be changed. The lady I spoke with informed me that changing the location would not be a problem.
When she called again, I was unavailable, so my husband answered the phone. During that conversation, she asked about a previous dating scan. The website states that a scan confirming the due date is required, which I had already completed. However, she then explained that the scan must have been performed within the last 14 days so that the baby’s measurements could be checked. This requirement was not clearly stated on the website.
Although we were unhappy that this information had not been made clear, we agreed to pay the additional £90 required for another scan. At that point, we were informed that there was no availability at the location we had originally selected. What was particularly frustrating was that earlier we had been told that changing the location would be absolutely fine, but later it was presented as though the clinic was doing us a “favour.”
My husband then asked whether we could simply change the appointment date and make a new booking. We were told that we would lose our £50 deposit. We did not feel this was fair, especially given the confusion caused by the booking system and the lack of clear information regarding the scan requirements.
Throughout the conversation, the representative’s attitude was unprofessional and unhelpful. After some discussion, she eventually agreed to refund the deposit, but then abruptly ended the call without any explanation. I found this extremely rude.
Afterwards, I attempted to make a new booking online, but discovered that I appeared to have been blocked from using the website. Instead of allowing me to book, the system directed me to call her number.
What concerns me most is that it appears the receptionist may have decided to restrict my access to the clinic’s booking system following our conversation. If that is the case, I find it highly unprofessional and inappropriate. No member of staff should have the authority to prevent a patient from accessing a service simply because of a disagreement or complaint. If there is a legitimate reason for my inability to book online, it should be clearly explained rather than leaving me blocked without any communication.
Overall, this was a very poor experience. I would not have minded paying the additional cost for the scan if everything had been explained clearly from the beginning.
⚠️I am posting this review again, as I believe my previous review was removed.
We booked an NIPT test with the clinic and, following my earlier review about our experience, I received a phone call informing me that unless I deleted my review, they would not provide any further service to me. I found this extremely unprofessional and upsetting.
The lady on the phone was confrontational and caused me significant stress during my pregnancy, which is the last thing any expectant mother should have to deal with. Rather than addressing the concerns I raised, I felt pressured to remove my honest feedback in order to continue receiving care.
Patients have the right to share their genuine experiences, whether positive or negative. Attempting to prevent someone from expressing their opinion by threatening to withhold services is unacceptable and raises serious concerns about professionalism and customer care.
Very disappointed with the way this situation has been handled. I will not be returning and would not recommend this clinic based on my experience.
Never again.
They have now twice cancelled my appointment on a short notice because of “system issue, and I don’t get any compensation (while if I cancel they get deposit), very unprofessional won’t book again!
Then sonogrpahers are nice though but ultrasound direct is better
Reply from Ultrasound Plus East London
2025.10.21
Thank you, Marta, for your wonderful review! We're thrilled to hear you had an amazing experience at our clinic. Your recommendation means a lot to us. We look forward to serving you again!
Saw the sonographer Victor today! He was Absolutely amazing, if I could give him more than 5* I would've ,will defo be back to see him.
Thank you Victor.
Reply from Ultrasound Plus East London
2026.06.07
Thanks so much! We're really glad you had such a great experience. See you next time!
I managed to book an appointment here for within 24 hours of looking which was great. Paul the Sonographer was friendly and clear as was the receptionist, and I received the images/report by the time I got home. Would definitely recommend, the prices are also competitive.
My only suggestion is better directions for customers who are driving, it’s quite tricky to find and there is confusingly another ultrasound place right next door.
Reply from Ultrasound Plus East London
2026.06.07
Thanks so much, really glad Paul and the team made it smooth for you. Thanks for the feedback.
I had a wonderful experience at this clinic for my 4D Emerald baby scan. From the moment I arrived, the receptionist Liezel ha, was friendly, professional, and very helpful. The sonographer Filmon.T was also excellent, making me feel comfortable throughout the appointment and taking the time to explain everything clearly.
Unfortunately, during my first scan, my baby was not in a position that allowed us to get clear images. What I really appreciated was the clinic's flexibility and kindness in offering me the opportunity to return for another scan. In any case, I was not lucky enough to get a clear picture of my baby even at the second appointment. What really impressed me was that the head office proactively called me and offered a third appointment at no extra cost. This showed their commitment to providing the best possible experience for their patients.
Thanks to their patience, professionalism, and excellent customer care, I would highly recommend this clinic to any expectant parents looking for a caring and professional service.
Reply from Ultrasound Plus East London
2026.06.07
Thanks so much for taking the time to share this. We're really glad Liezel and Filmon could make your visits special.
I have been to a clinic for my 4D reassurance pregnancy appointment and I was really happy with the service.
I was seen on my booked time and the Sonographer Filmont was excellent; very friendly and patient. He took his time to see the baby and explained us everything.
Even when the baby was not able to be seen properly he told us to go and eat something and come back so we can get a good picture of my baby. I felt very satisfied and happy with the service.
Thank you Lisa, the receptionist was very kind and friendly. Thank you for the pictures and the report.
I will definitely come back and recommend the service.
Reply from Ultrasound Plus East London
2026.05.29
Thanks so much for the kind words. Filmont and Lisa are brilliant, and we're so glad you got those perfect baby pictures in the end!
Great service at every stage. From booking to reception, the scan itself and the report on my injury, all delivered with kindness, courtesy and professionalism. Very reasonable prices for such a quality service. I would highly recommend this clinic.
Reply from Ultrasound Plus East London
2026.05.14
Thanks so much for taking the time to write this. Really glad we could help with your injury and that the whole experience felt smooth.
Daisy and Liezel provided a wonderful service; they were very friendly, patient and caring. I’m very happy with the service
Reply from Ultrasound Plus East London
2026.05.14
Thanks so much for taking the time to leave a review. We're really glad Daisy and Liezel made you feel looked after.