Ultrasound Plus Birmingham Reviews

I’ve had a gender scan on the 8th of March this year and I cannot fault a thing. Booked through Groupon and the booking over the phone was straightforward and easy. We arrived a little earlier at the Birmingham clinic and had to wait outside because we were the first appointment. Both, the receptionist and Deus who did my scan were amazing. Deus was extremely polite and patient, he took the time to explain everything to me and my husband. We highly recommend him and even asked for him to do my scan in May.

I had scheduled a pelvic scan appointment at 11:00 AM, and despite arriving early, I encountered several frustrating issues throughout the process. The confirmation email mentioned that a late arrival (over 10 minutes) would result in a forfeited deposit, but there were no instructions regarding any preparation, such as drinking water before the scan. I took the initiative to follow this step on my own. Additionally, there was no mention in the confirmation email about what would happen if the sonographer was late. I was informed that the door would open five minutes before my appointment. However, a minute before my scheduled time, I contacted the helpline for an update. After waiting several minutes, I was told that the sonographer had called in sick and would not be able to attend the appointment. I was offered the option to reschedule or wait until 12:00 PM when another sonographer would arrive. I was understandably frustrated and inquired why I wasn’t notified sooner, to which the response was, "we only just found out." When a manager was put on the line, she did not allow me to voice my concerns and immediately offered the two options, leaving me feeling unheard. The situation was further complicated by the discomfort of needing to use the bathroom and being unable to do so during the wait. I had made arrangements for childcare and taken time off work, and I felt my time was not valued. The lack of apology only added to my frustration, and I had to mention this before one was offered. Later, I received a follow-up call notifying me that the appointment would be rescheduled for 11:45 AM. Additionally, I found it concerning that the receptionist did not arrive until 11:25 AM, despite the clinic having been aware of the sonographer’s absence by 10:59 AM. It makes me wonder if the team had already known ahead of time that the sonographer was not well enough to attend, and whether the receptionist intentionally delayed their arrival as a result. On a positive note, when the new sonographer, Jude, arrived at 12:00 PM, he was professional, informative, and kind, making the scan experience much more pleasant. His thoughtful approach helped ease my frustration, and I appreciated his care during the procedure. Unfortunately, after my appointment, I was told I would receive a link with the results on the same day, but I did not. I waited 24 hours and had to call them again. The customer service team was defensive and unhelpful, which made the entire experience even more difficult. My request is that when something goes wrong, customers are given the chance to express their grievances. Women attending these services are often already in a vulnerable position, and a little empathy and accountability would go a long way. I’m giving this review 2 stars because Jude, the sonographer, was excellent, but the overall experience was disappointing.

Pretty disappointed as my appointment was confirmed over the phone yesterday with the receptionist only to find out today that it wasn’t actually booked. I understand I have to pay a deposit which I would have been happy to pay IF TOLD TO. Not very pleasant over the phone either. Will be using a different service provider..

Avoid. My scan was cancelled on the day whilst I was en route to the clinic. They only have one sonographer on and who has to prioritise NHS work so your scan could be cancelled at any time if they get called in to work. Ridiculous when you’ve paid for a private service. Waste of my time and money. Also very difficult to get through on the phone on either number - took over 35 minutes on hold to even book the appointment which was then cancelled…

Complete scam, avoid it. Terrible woman. Booked an appointment, they called and said they can't do it as someone was sick. Fine, they changed it. And now, we can't update our appointment. Absolute rubbish.

Excellent service offered by Ultrasound Plus. Jude was an amazing sonographer, clear with his explanation, really put us at ease with his knowledge and remarkably skills. We will definitely be coming back again for another reassurance scan. Thank you.

Nice experience and kind staff

Friendly staff.

Very friendly and professional experience. Talked through scan in detail. Would 100% recommend

We had a great experience at ultrasound plus for gynacology scan. Very professional staff, explained everything is detail and results of the scan were available online within an hour. We throughly recommend the clinic for scans.

Very very bad experience she give me incorrect report she told me she cannot see anything in the kidney but we rushed to the hospital and my husband’s diagnosed with 7mm kidney stone.so please I request to everyone no one visit to ultrasound plus even they don’t want to refund my money back and the lady on phone was very rude 😌😌😌😌😌

I had a gender scan earlier this week at Ultrasound Plus Birmingham. It is a small practice but very professional. The person who conducted the scan was thorough and answered all my questions. The receptionist was polite and there was no waiting or delays. My husband and I are very happy with our experience and will definitely use them again as first choice.

So after an exhausting evening let me tell you the story I called the clinic at 18.45 to ask for an emergency appointment for my wife as she was experiencing a lot of bleeding and clots after giving birth 8 months ago and the last 2 weeks has been quite a worry to us including our very own GP being concerned also but unfortunately due to failing NHS the GP tried to get my wife an emergency slot at the local hospital and was unsuccessful so we took matters into our own hand and tried to book private so we can rush the GP in their investigations so we called the clinic this evening and was told they HAD an appointment for 20.45 that evening and told me it was their Watford clinic London as we live 122 miles away I told the lady on the phone it’s going to take us 2hr and 8 minutes to get there making us late for the appointment so she if’s and butted and said that should be fine as our estimated time of arrival would be 20.50 so she said that’s fine we are open TILL 21.30 and that she would take a £30 deposit so I told them exactly I would be late due to travel and made our way to the clinic just before arrive as we got onto the m25 they called us being very rude and telling us that they were going to cancel our appointment at this time it was 20.41 and I told them I was 10 mins away 4.2miles she stated that we’re 20 mins away and I can assure you at neally 9pm the roads were clear she then said she would call her manager and HUNG UP! few minutes past around 6 mins I had a call from what we suspected was the manager being rude telling us it was our fault when I clearly stated that I was going to be last and it wasn’t a problem and then got very aggressive saying they were going to check their cctv to see if this was true so I gave them the go ahead to check and she come accros more aggressively stating that if that was the case they we were going to be late that the appointment she not of been taken as they close at 9pm so they stated on the phone when clearly on their website it states 9.30pm upon arrival I had another call stating this appointment should not of been made and that how she was coming across they didn’t want us to have the appointment even though were were outside as I said we are just getting out the car we are outside and again hung up As we were at the door she rang me back telling us we would have to pay in full and lose our deposit also when this wasn’t our fault this was their own fault and as I had to run back to the car to lock it as I was in a rush to get my wife to the doors I accidentally hung up on them as they wouldn’t open the door standing outside 6/7 minutes eventually a lady come and opened the LOCKED DOOR at 20.55 upon entry tensions were high we sincerely apologised and explained that the receptionist were happy with our arrival time as the journey was so lond and gave grace but tables turned upon being there! They told us again they closed at 9pm and I said that the website said differently and I also stated that when I initially made the appointment I would call the receptionist to let her know of our progress of the journey and we rang numerous of times from 20.08 onwards with a total of 17 calls unanswered (not picking phone up) We are greatly grateful they did take the appointment and put my wife’s mind to rest even though a fibroid was found and her coil was causing problems also and that we could progress my wife’s health and well being towards our local doctor the gentleman who scanned my wife was extremely helpful and very formal and helped with any questions my wife had and also made my wife feel comfortable especially with an internal examination (very respectful) Overall I’m unhappy with the lack of communication with staff and they MADE US pay for it they only seemed to be interested in the extra cash out of us when we see clearly thinking of my wife’s welfare considering we drove 120 miles and had 0 miles left in the fuel take upon arrival willing to risk running out of fuel to ensure my wife was seen! This is a warning for anyone who is making a late appointment!

Waste or time, I called up before booking a slot on group on to ask the availability. Once I made the booking on group on, I gave a call back to the clinic so that I no what day I should I come in. But no one even bothered answering after that, I called many times. Which led me to cancel. Also the women on the phone sound like they got something stuck up there you no what.

Booked scan, paid in deposit- received a call to say they are unable to perform booked scan and agreed to refund my deposit. 10 days later no refund, no communication and no service was provided. Avoid!

I booked my appointment (Growth Scan) with the Northampton unit, however, the Ultrasound Plus team called me the day before saying that they would have to rebook it to a different unit. Due to date availability, we chose to go to the Birmingham unit. The clinic is very small and the team is quite nice. I must say that it was a bit rushed compared to other private scans that I've had before, so I'm not sure if I was squeezed in between appointments or if it is usually like this. Since the assessments were done as requested when booking, I must say that overall it was a nice experience.