Verified Company
Not sure if the man behind the counter was having a bad morning or if he was trained by a terrible owner with the same attitude. I struggled a bit with the check-in procedure and this agent showed absolutely no patience. He knew we were just sent to his location from another location to pick up a truck we had reserved but seemed to believe we were an inconvenience. When I went outside to locate the truck, (two rows, my truck was in back) he stated first row, second truck. When I was confused (first row from left or right), he was terse and only repeated that phrase like I was an idiot. I would NEVER recommend this location to use for UHaul. Absolutely the worst experience I have had at UHaul
Truck was trashed dirty and ran like crap. Dude was rude and his dog is running around inside. I should have done everything it said. They rip me off. I literally drove 15 miles and they charged me $30 for gas. because I didn’t fill it up. Go to another U-Haul place if you can. I have used U-Haul several times and this was the worse experience I have had. Charge almost $75 for 15 miles and 3hrs. Crazy!!
We had a positive experience picking up a Uhaul. Came from Southern eastern Ave who reserved it for us since they had none.
It may not be the fanciest place. However, Chris was laid back and nice. Loved his dog.
Does smell like smoke in office but it's their place of business and not a 5 star resort. We were in and out in 20min.
Our uhaul was clean, and I was thankful we were able to find one to take back to Fort Wayne, and they let it go so quickly, considering it was dropped off not long before we got there.
Would use again. Thank you!
Chris, who was at the front desk at Greenwood East Tool Rentals, was very unpleasant to work with. His tone was immediately condescending when I entered the retail shop. He appeared to be bothered immediately when I told him I would be leaving my personal vehicle on site while I rented the van. He barked orders at me to "park in front of the skid loader". He was also unhelpful and asked me to complete the entire check-in process online. When I rented a 15-foot truck from the UHaul rental location at 2622 US 31 S, Greenwood, IN 46143 the week earlier, the young lady at the desk did the check-in process for me. However, Chris could not be bothered otherwise and said that my only option was to do the entire check-in process online myself.
The retail shop and the van I rented all had a incredibly unpleasant odor, which was a combination of cigarette smoke and pet odor. In addition, Chris's physical appearance was also unpleasant. He was very unkempt, and had an untidy and disheveled appearance. He also had a very small dog in the shop with him, which he picked up and allowed the dog to lick the side of his face in front of me. Chris was the epitome of poor customer service. He has been the worst customer service representative I have encountered in many years!
I have already told several friends, co-workers, and family members how rude and unpleasant Chris is at the UHAUL rental location specifically at 1694 E. Main Street in Greenwood. I will continue to tell as many people to avoid Chris and that UHAUL rental location.
If Chris is an employee and not the owner, he should be immediately terminated for his rude demeaner, a complete lack of customer service skills, and a complete lack of proper hygiene for both him and his dog. If he is the owner, please avoid Greenwood East Tool Rentals and continue scrolling to find the next nearest UHAUL rental store.
SCAM ALERT! Please read reviews before utilizing this U-Haul location!! The manager at this location is rude and unwelcoming! I recently rented a U-Haul from this location and fortunately, I was smart enough to take pictures of the previous damage to the U-Haul as well as the mileage and gas range when I receive the vehicle. After returning the vehicle, I also took pictures of the conditon of the vehicle at the return as well as the mileage and amount of gas left in the truck. I was charged and additional gas fee stating that I didn’t return the vehicle with the appropriate amount of gas, however, my documentation proved that I returned the vehicle with more gas then when I received it. I attempted to contact the office to dispute the discrepancy and the manager refused to answer the call. I called multiple times as well as left messages and he never returned my call. Luckily, I was able to contact the corporate U-Haul office and I provided them with my documentation and they refunded the additional gas charge that I was initially charged. I wouldn’t recommend using this U- HAUL location, but if you do, please take pictures because the manager will attempt to scam you!
Guy was Snappy, had unclear directions. I did not understand that my trailer had to be dropped off at that exact location, that was not clearly displayed or communicated anywhere, and it cost me 3x the cost of the original rental. The place smelled bad, the guy had an ashtray and smoked inside, and his dog was in there. The aggressive unpleasant attitude the guy came at me with made it a chore, and in retrospect I'm angry at him for his attitude and lack of critical information, and mad at myself for not asserting myself and arguing it out of the crotchety old man. I'll never use haul again. 200$ in fees for an 89$ rental because I dropped the trailer off at a location 30 minutes away is highway robbery.
