Tubz Brands Ltd

Tubz Brands Ltd Reviews

Excellent rating
     
4.8 | 49 reviews
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Tubz Brands Ltd
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4.8

| 49 total

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PAUL LARNER
PAUL LARNER 2026.01.27
     
Broken products and no response We purchased chocolate eggs for our grandson from one of the vending machines, but sadly, every single one was broken. He was very upset, and despite sending three emails to resolve the issue, I received no response. The lack of customer care is disappointing and gives the impression they only care about profits rather than their customers. I would not use them again.
Phil Elwell
Phil Elwell 2025.03.09
     
Vending Tubz products nearly sent me bankrupt. I vended Tubz sweets and Pringles for 18 months and my experience suggests you need to seriously consider what you need financially before investing in this franchise and calculate the actual net profit that each tower or machine will deliver and approx. how often. Otherwise, you can end up in serious debt with next to no income. If you want to do it full time and need an above average salary, you're going to need at least 150 sweets / toys / Pringles towers etc. all selling out at least once per month. For example, a sweets tower holds 81 tubs of sweets costing £1 each to the public. The sweets wholesale between 30 p and 45 p + VAT (which you can't claim back because you can't charge VAT). After all costs including stock, delivery, fuel, car depreciation, the compulsory 20% commission paid to the venue manager on every visit and tax (if you ever breach the threshold that is) - a sold out tower delivers a maximum of approx. £30 maximum with a mix of premium and cheaper sweets. And trust me, if you use your personal car, get ready for constant bills for tyres, suspension, servicing and plenty of other costly wear and tear due to all the mileage and weight in the car. You need a van that you're not bothered about the mileage, wear and tear. Plus there's all the faffing around counting pound coins and having to get them changed and physically paid into a bank etc. I had approx. 70 sweets towers and 10 Pringles towers across 68 sites (an average site sold out every 3-4 weeks) and was working 6-7 days a week and did around 20,000 miles working mainly in the West Midlands and I was permanently knackered. The income after all costs was barely enough to pay essential household bills. I had to take a long mortgage break to remain solvent. Looking back, there was no need to spend well over £5,000 on the first-tier franchised 10 x sweets tower and stock 'bundle'. If you know the right people, you can buy good quality second hand towers for £100 - far cheaper than the £312 Tubz charge for a brand new sweets tower, plus you can still order stock from Tubz without being a licensed franchisee. I'm afraid my experience (and the experience of several of my vending colleagues) of the Tubz company itself is dismal. Basically they're only interested when you're spending large sums of money with them on stock and machines. If there's a fault with a machine or a technical problem, they don't want to know. There are NO technical people to talk to at Tubz HQ, the account managers just refer you to some old DIY videos on the Tubz website. If a tub gets stuck in the barrel, it often means taking the tower segments apart and refilling it with stock on site - which takes up valuable time and effort, plus it's inconvenient in a packed pub or venue. Tubz HQ offers no training e.g. business development, marketing, optimising sales, site finding or customer service skills, they just send you a pallet full of towers and stock, tell you where to site them and leave the rest up to you. They don't even give you a business card or promotional flyer, I had to ask for them to be designed! Previously I worked in marketing for 25 years, including for corporate and SME organisations and I've never come across a company that offers so little added value to its customers (i.e. its franchisees) particularly as several vendors spend thousands of pounds with Tubz every month. I don't blame the account managers, the lack of added value and pure focus on sales and profit comes from the top. The reason they can operate like this is because they have ONE very small UK competitor with a poor brand image i.e. Tubz is pretty much the only game in town and they don't half capitalise on it! Avoid, unless you don't mind being a busy fool and spending every penny you have!
Kaizen Arts
Kaizen Arts 2023.04.29
recommends
How is it🍭🍡🍬🍬🍡🍭🍬🍡🍭🍬🍡🍭🍬🍡🍭🍬🍡🍭
Samantha Bradley
Samantha Bradley 2022.11.04
     
Brilliant 5* Our first time using TUBZ been great for our centre the children and families love it! 5* customer services highly recommend.
Jenna Cunliffe
Jenna Cunliffe 2022.04.21
recommends
Just recieved my daughters tubz brand machine and very happy with the product. Customer service were brilliant also when I had a query. Highly recommend
Gemma Servante
Gemma Servante 2021.06.14
recommends
Thanks so much for this fantastic delivery for my daughters 7.5 birthday 🥳 (Boxing Day baby) she can’t wait to share all these amazing things with her besties at her birthday-party 🥰 very fast delivery amazing communication thanks sooooo much 🥰🥰
Sam Taylor
Sam Taylor 2021.05.25
recommends
Easy ordering, super fast delivery, excellent customer care and really tasty treats !
Jenn Forsyth
Jenn Forsyth 2021.04.26
recommends
My daughter loved her Tubz Brands machine for her birthday. It was all set up & ready to go and super fast delivery thanks.
Reply from Tubz Brands Ltd 2021.12.11
Did u get all the sweets within the price plx
Mellissa O'hare
Mellissa O'hare 2021.04.01
recommends
fantastic customer service.. the children absolutely love there tubz machine
Donna Cross
Donna Cross 2021.01.11
recommends
I got my daughter the Pringle tower for Christmas and needless to say she absolutely loves it and we are ready to refill already 🤣
Julie Leigh
Julie Leigh 2021.01.06
recommends
My daughter is loving her Tubz tower she got for Christmas 😃 It’s become a reward for doing her schoolwork whilst she’s now having to stay at home. Have to say there seems to be a favourite in our house, the Rolo section is nearly empty 🤭 It’s also very handy when it’s late at night and there’s no chocolate left in the cupboard 😆 Not sure who loves it more 😜
Debbie Sherriffs
Debbie Sherriffs 2020.12.25
recommends
Wow these are fantastic, my kids love it great Christmas present fitted in nicely beside our mini arcade section. Highly recommend to anyone who is looking for something different and will last for years and great you can top up with different varieties.
Sharon Louise
Sharon Louise 2020.12.03
recommends
just recieved my order cant wait to see my sons face on christmas day .delivery was great got a text to say it will be delivered in a 2 hour time slot. will definitely order the refill packs.
Nigel Palmer
Nigel Palmer 2020.11.29
recommends
absolutely made up with our tubz tower and refill boxes. fantastic product and service x
Louise Symmons-phillips
Louise Symmons-phillips 2020.11.24
recommends
Have just ordered the machine after getting my daughter the birthday box for her birthday that went down a treat she still says it was the best prezzy she had. Highly recommend
Reply from Tubz Brands Ltd 2020.11.25
Thank you for you lovely review Louise, we hope you all enjoy your Home Rewards Tower :)
Lisa Murray
Lisa Murray 2020.11.24
recommends
all set up for.the birthday boy going be great to use alongside his reward chart cant wait see his reaction and a brilliant money box too stand was easy set up to cane already stickers and filled yo.with refill box next day delivery highly reccomed
Reply from Tubz Brands Ltd 2020.11.25
Thank you for your lovely review Lisa, we hope he has an amazing birthday!
Leanne Simmonds
Leanne Simmonds 2020.11.24
recommends
I just can't wait to see my daughter's face Christmas morning 🎅 she is going to love it! brilliant product & really fast delivery! 5* from me X
Craig Khan
Craig Khan 2020.11.12
recommends
Class customer service. Standard of quality of the towers 5🌟sweets and products excellent! Delivery 👌🏻 100% recommended
Reply from Tubz Brands Ltd 2020.11.12
Thank you for the brilliant review Craig 👍
Laura Jane
Laura Jane 2020.11.12
recommends
Excited for my kids to receive This at Christmas , Amazing quality Highly Recommend !! thank you
Reply from Tubz Brands Ltd 2020.11.12
Thank you for the lovely review Laura, we hope you all have an amazing Christmas :)
Jenny Hicks
Jenny Hicks 2020.11.06
recommends
What a great item! We have gifted to the children to make up for 2020 🙈 and they are so excited to have their own toy and sweet dispenser. It’s a quality product and the included gifts are exactly like you would receive from a normal dispensing machine (at a soft play for instance). We went for the refurbished option and it is like brand new.
Reply from Tubz Brands Ltd 2020.11.07
Thank you for the lovely review Jenny :)

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