TruGreen Reviews

I have been using Tru Green for years. I just added a 3rd property to my account. Every spring I pay in full for my properties. This year I have had nothing but hassle with the call center, the scheduling and now they’re billing me for something I didn’t ask for. Apparently they went out to the newest property and sprayed for mosquitoes twice and are telling me that I’m past due and now they’re sending it to collection. I didn’t ask them to go out there and spray for mosquitoes. So now the relentless phone calls for money past due is consuming my summer. Two out of the three properties is just out of control with weeds. You can’t talk to an actual employee with a brain. They won’t let you get through past call-center, which is just people uneducated in the field, some very stressed and rude. I don’t know what happened to this company this year, but I will assure them that I will never use them again after all these years. This has been the most stressful situation of the season is dealing with Tru green, their nonstop collection phone calls and me having to call them every month to ask if they are ever coming back for fertilization, weeds, and grubs. Never ever will I be using them again

Updated on 07/19/2024: In response to review was contacted by TruGreen and added to the no contact list. My review remains unchanged because it’s unacceptable that it was even necessary. Original Review: I can’t speak to their actual product because I was so dissatisfied with the company I would refuse to use them. I inquired about a quote for lawn service and within 24 hours I received calls from 4 different individuals, texts from them, and someone even stopped by my house unsolicited. When I did speak with someone to get a quote they were rude and condescending. I did not accept the quote at that time because I was comparing multiple companies. However, I was harassed by repeated calls from the company. I informed them I would not be working with them and asked them not to call me again. After that I continued to receive multiple calls from different people despite repeatedly requesting that they not contact me again. The calls were from all different people and numbers that it felt like a scam. They clearly have no personal touch or respect for customers. I am one more call away from a report to the BBB.

Sprayed my lawn for crab grass in 94* and technician changed bag of chemicals before he sprayed. Lawn is dead every place he sprayed. They refunded for this days service. See Photos Rocky Hill Ct TruGreen office for Southington CT.

2. Every time they come they just spray a little bit here and there, as a result lawn stays full of weed and I had to call them back to come to reapply, however square footage was incorrect in their system, so they underservice it again and again. 5. The worst customer service. Thousands of customer service representatives with heavy accent who hang up on you when you they don't want to deal with your issues.

Another scamming company, they have done nothing but lie, they charge my account 2 times in 1 week, told me not to worry about it, it was free..Been waiting for both of the unauthorized charges to be refunded, it been 2 months now, they won't let me cancel, they keep taking my money..Their service is a joke...I could at least understand this better if you just robbed me with a pistol.. All these scamming company are really doing the American people wrong.. TruGreen is a scamming company.

15 years ago we decided to have TruGreen spray our Spuce and Blue Spruce trees that we planted from seedlings 30 years ago as suggested by this company to prevent various diseases and insects from possibly damaging the trees that were doing well at that point. Several seasons later, we started to notice some dieback and excessive needle cast and limited new growth. We elected not to have a Spruce tree in our backyard sprayed because of our dogs. Therefore we decided to cancel TruGreen services since the untreated tree was doing great. From that time to today, the trees treated by TruGreen have continued to decline while the untreated tree and a couple that were difficult to access are looking great. Our conclusion is that just like human vaccines, chemicals on plants can have detrimental side effects.

Horrible!!!! After TruGreen Lawn care, we have more weeds than the grass!! Worst customer service!! Only call center rep comes online. They don’t transfer to any manager or do nothing about any escalation.

Sorry folks... Tried TruGreen for a year... Worst my lawn looked in 14 years here in the South.. Have no idea what they were putting down for 12 months but I ended up with nothing but crabgrass and weeds.. Took over my own lawn care this spring and in 2 months it's beautiful... They are a waste of time and money.

I signed up with Trugreen to get sprayed for mosquitoes and gnats because we were having an event, gender reveal, and they made big promises that they would be able to be here in a quick hurry and sent us a text, said where they were at which was less than 15 minutes away and they would be here soon and this was about 1:30 - 2 o’clock in the afternoon and then just boom all of a sudden said, "Your appointment is canceled" and this was Friday so there was nothing. I called them and they said, "We have somebody out there today and get it taken care of." Well 5 o’clock came, nobody was there and I knew that after 5 o’clock nobody would be there and I was right! And I called three times to make sure I was not getting billed because I knew they had my card number and it took three times to take my card number off their account and they offered me a free service. OK turn down free?? Well, lol free is usually That service that you get that looks like they did something, but it doesn’t really work. Yup that was what it was for me, still mosquitoes And gnats galore Attacking us in the yard!! And my salesman who left me his card and I contacted after my appointment was canceled. Have heard from him. He hasn’t called to check on me and if I got taken care of or how my service went, they don’t follow through and their service doesn’t work.

Probably one of the worst companies I dealt with. I thought Weed Man was bad but TruGreen is the worst. We have more weeds on our grass this year that we have TruGreen. I’m sorry, but I’ll never use you again again.

I hired them to get my yard looking good and to get rid of the weeds because in September is mine and my husband 15th year anniversary and we bought our house almost 2 years ago so I wanted the front and back yard to look nice and it’s been almost four months and the weeds look better than any thing, Stop and I have cameras all over my house I have seen him sitting in his truck doing nothing besides getting out to but the thing on the yard and the thing on the door, I call corporate cancel my service. Then I get a phone call tell me oh please let me get a senior manager out to talk to you. No one comes or calls, then I get a ton of phone calls cause I shut my card down and they want to bill me for a upcoming service. Nope, then a guy comes to my door for a mid service check up. I was like what. I tell him everything and he was like yea this looks bad, tells me he’s going back to his boss. I tell getting a ton of phone calls. I call I want a big boss no one what’s to talk! Everyone what’s to pass it to the next person and no one wants to talk to me but everyone wants my money! Well you're not getting my money and if I was anyone else I would hire some one else cause this place is a joke!!

Tru Green did my neighbor's yard and broke all my sprinkler heads. I have spoken to at least 20 different people that say they will pay for them, it has been since April, no check. I believe they are a dishonest company. The check is always in the mail but never arrives.

I had an annual plan. A major storm destroyed my lawn, so TruGreen could not service me until next season. TruGreen would not give any credit for next season or refund anything. When experiencing the devastating process of recovery from a storm, the last thing I wanted was the cold-hearted treatment and lack of understanding from TruGreen. I would never, ever use TruGreen and I recommend that nobody in their right mind would consider them. Their stupid decision subsequently cost them thousands of dollars in my business.