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Dealership sales defective vehicle: I have purchased Toyota Camry 2018. It came with 5 year warranty/60000 Km. Recently I came across transmission failure issue on 62000 KM on it. When I talk to Toyota Canada they said my warranty is expired (1 year ago) so they won't be able to repair transmission and advised me to talk to dealership manager where I bought car. I emailed to dealership but no answer, I called them but not able to help me. "Same comment, won't be able to do anything under warranty because it's expired. Moreover I have a recall notice from Toyota Canada about its safety which indicated that my vehicle may contain defect that could affect the safety of person. And I believe failure of transmission is a part of this recall. I have complained this to BBB and AMVIC as well. I chose Toyota for its reputation of reliability, but the transmission failure I encountered shattered that trust. The transmission issues not only led to high repair costs but also created a feeling of uncertainty around owning a Toyota. What was supposed to be a dependable, long-lasting car became a headache and financial burden. For anyone considering buying a Toyota, especially a used model from the years affected by transmission problems, I strongly advise proceeding with caution. Don’t let the brand’s reputation for reliability blind you to the very real risk of transmission failure. I can’t recommend Toyota at this point, as the company’s failure to adequately address this issue has left me thoroughly dissatisfied.
This dealer doesn't following its own guidelines for recalls. I have had to pay for everything since I purchased the car even the auxiliary, I missed the cut-off date. I have received no discounts, I do not qualify. The braking system in these cars is not dependable. You rely on your car to keep you safe, well me and my Prius almost went off the side of a retaining due to brake failure and a glitch. I have complained since I have had the car that the braking system is unreliable and dangerous, well I paid to replace brakes and rotors, my name wasn't on the recall list. I will never ever buy a Toyota again. In life, I would rather walk.
I bought a 2025 Toyota Camry and have an issue with brakes, I was sitting at a fuel station and the vehicle moved forward while brakes were applied hitting the poles. The second time I was at a light and the vehicle moved forward almost into the cross traffic. I notified the dealer and was told to call Toyota, and an inspector came to the dealer and looked at the vehicle and did not see a concern at the time of the inspection and stated that no data was stored. Since then, the vehicle has had an issue with the vehicle going into drive while in park causing the vehicle to raise the rpm's and lift up almost like power braking and you can hear the emergency brake make a crunch noise' The third concern is while driving at 45 mph the engine rpms fluctuate almost 500 rpms causing the vehicle to jerk back and forth causing me to pull over and restart the vehicle. I contacted the dealer, and they stated that once Toyota looks at the vehicle it cannot be looked at again but did offer to try and find an issue with the rpm issue, but it will have the same outcome because it is random and if they don't see an issue, they will not look at it again so my options are to wait for an issue to happen again maybe causing an accident or hitting something else or just trade the vehicle in with another manufacture because my wife and daughter are afraid to drive this car. I was happy with this vehicle and was impressed with the technology, but this is not the way for Toyota to treat their customers.
2021 Rav4 Prime lost 50% of EV range after year and a half. Finally have proven HV Battery is the issue and they refuse to warranty battery even though it's still under warranty. Because there's no codes stored. Yet install known good battery from another vehicle and mileage returned instantly. Yet still won't warranty battery. "Cost are too high".
We bought 2 new vehicles over a month ago. We were given a trade-in value for our car. This went down by 1500.00 when we got to finance. We were told this was because we were native American and did not have to pay taxes. What? We were lied to many times. Trying to get the 2nd set of keys that are supposed to come with the new truck. One guy said they were in the pocket of salesman who was out of town. Then he says, "No we never received the keys, you have to come in on the 1 day he is here to have them made." We have been lied to by sales, finance, and corporate. Save your money and go somewhere where they respect you even after they get your money.
I am writing this with great reluctance and guilt. Toyota has always been a great car for me and especially the Prius that I am writing about. I have owned 3 of them. However, I believe Toyota quality has decreased in the last few years. There are two plastic panels behind the rear passenger windows that are peeling over the last two years on a 2017 Prius. When I checked with Google on the internet I found many many customers on multiple websites that are having the exact same problem with just these two panels. There are the same types of panels elsewhere on this vehicle that are not peeling just the two behind the rear passenger windows are doing this. This is a classic sign of a manufacturing defect when many other people with a 2017 Toyota are having the exact same problem with the same 2 panels. I just spoke with the complaints section at Toyota National headquarters and a problem reviewer for Toyota said that they refuse to fix these 20 dollar panels. I hope that the 40 dollars they saved is going to be worth all the bad press that they are going to receive because everywhere I can find to inform people of Toyota's lack of integrity and quality, I am going to warn people; do not buy Toyota. They do not stand behind their products anymore... Corporate GREED.
My Toyota CHR 2021 has been discontinued. Has a lot of issues including safety hazard issues, is only 19,000 miles because I am afraid of driving a car that even the front seats moves foward by itself. Many complaints direct to the Toyota Manufacturer and a lot also direct to South Dade Toyota Dealer in Homestead Florida. Right now my Lemon Law has been denied twice and my Manufacturer warranty has expired. Is really unfair that this Manufacturer Companies can abuse customer this way. No wonder this vehicle has been Discontinued.
My 2022 Toyota was totaled in June, 2024. I notified them immediately. Insurance company got Toyota a check for the entire payoff July 29th. Toyota stated they would stop withdrawals from my account. They did not. They continued to make two payment withdrawals. Toyota refuses to cash the insurance check for payoff. When I’ve called 17 times, Toyota responds, “Our computers are slow.” Toyota refuses to respond to emails or customer questions.
My son and I visited Toyota New Circle Rd at the beginning of August, and he purchased a brand-new Toyota Camry 2025 for $35000. We waited for one month and received the car from the factory. On 8/17, the car did not start; our excitement was short-lived, as the vehicle failed to start within one week of our purchase. We had to call a towing company, who returned the car to the New Circle Rd store. This unexpected turn of events was not only frustrating but also inconvenient for us. On Monday, 8/19, they called and said the car was running. My son brought the car. However, the car did not start again for the second time on 8/31. We called the towing company, and they came and took the vehicle back to the New Circle Rd store for the 2nd time. We met with Jeremy **, the assistant services manager, who was rude and had no experience with customer service and insulting behavior. He treated us negatively. We also requested a car rental because the car was still under warranty. The sales agent sent us to the services department. The services department sent us to the sales department, but in the end, we did not receive any help or support because it was a weekend. We had a wedding and were very stressed with the car situation. Then we missed his cousin's wedding. The 2025 Camry car with 600 mileages is in the New Circle Rd store, and we are waiting for a call from the services department. This is the 5th car we bought from Toyota, and we are a loyal customer, but unfortunately, we had a bad experience with awful customer care. This situation has caused us significant emotional distress and disrupted our important family events. As a result of this experience, I have decided not to invest in or buy a Toyota car.
Intruthqorthy
This review is not intended to harm the dealer but to allow customers what to aspect
1. Inconsistency.
2. Employee impersonating the service
3. Lied too
Explanation
Rear Brakes Highlander
At 30k miles brakes began pulsating, keep in mind the vehicle was purchased they'd.
A message appears that distance decrease watch breaking.
Clearly told that it's covered intol 36k miles
Attempted an appointment, asked to pay $280. I heard off. Sp, called again. Tjan amount $180
From the lie I lost trust,
So what do I do,
1. First thing I did of put the vehicle in braleamaeny mode. The rest drovers brakes clearly shows the pad on top going out. Well brakes have been installed incorrectly. Onward pads placed onword and voce versa. Well completed.
Now the passenger rear side.
1. Dod not touch
2.b have not replaced
But, the advisor by ",e"said that the brakes have been replaced and that brakes was not on maintenance mode.
Common sense ,
If not in maintenance mode than how did the drivers rear brakes change.
The the passenger side made a loud sound and that was it.
.tool itto the dealer and left spending $2000.
Official Statement: BY PAYING DOES NOTEAM I AHREE, JT .EA S
ADVISOR OMITTED THE BRAKES JAVE NOT NEEN REPLACED PN THE REAR PASSANGER SIDE. INSTEAD HE MADE IT SPUND AS OF ALL HAVE BEEN CJANGED.
INVOICE
A BREAK DOWN OF THE ONVPICE WAS NOT PROVIDED.
SECONDLY THE PART JAS AN ODENTOFICATION NUMBER MEANING THE OLD PART. .DPE OT MATCH?
THE BEST PART IS WHEN I AM TOLD BY YHR SERVICE MANAGER Drew (not the managers that the brakes has never been touched on this vehicle . S0, that means when Toyota sold it they did not inspect the car.
So I am being clear. I tried but by using the f word allowed me D to act as if he doesn't speak that way but oddly on the 16th I clearly heard him cursing.
Fact, Under Oath.
Toyota violated y regulations on this particular matter.
Secondly : Toyota will not bare responsibility. But, With the proof on hand is plenty to clear this issue up.
I bought a 2024 Toyota Tundra TRD with an off road package 1/31/24. Two things have turned me off Toyotas for life: 1) I live on a gravel road but do not drive my vehicle "off-road" - just down my 8.5 road that, during spring can be very muddy. The Toyota wheels collect mud in the rims such that, after you wash the vehicle the entire vehicle shakes violently at 45+mph. When I contacted Toyota (1500 miles on my brand new vehicle) about their wheel design flaw, they refused to do anything about it and insisted this was not a design flaw at all. I spent $4000 on new wheels and tires and have not had the issue since -- DESIGN FLAW. See pic of the wheel after a MANUAL car wash 2) When I bought my new truck I was only given 1 key fob. The dealer told me there was a supply chain issue and they'd send me one as soon as they could. When I followed up 2 months later, I was told by the dealer (Autonation in Tempe, AZ) that I had to follow up with Toyota directly as they "couldn't control" the continuing supply chain issue. When I called Toyota, they said I was scheduled to get a letter from them in August (8 months after purchase) regarding when I might get my key fob. Guess what? It's 8/16 and no letter. I called Toyota again and was advised they could not guarantee that they could get me a key fob by the end of August. They were going to call the dealer to see if they could get me one. When I questioned this statement since the dealer had told me they couldn't control getting one, Toyota again said the dealers had to "see if they could order one". Why could a dealer not order one from Toyota? What happens if I lose my single key fob? Can they get me one then? I live 4 hours from the nearest dealer, so it's a whole day for me to "run to the dealership".
I just purchased a new 2024 Toyota Sienna Platinum. Imagine my surprise to learn that the $1415.00 entertainment system does not include a DVD Player. I learned after the sale, I had to purchase a HDMI cable, and DVD Player so my grandchildren can watch videos. In addition I received an email from Toyota telling me I had to turn on the Safety connect services which include, the SOS system, auto collision notification, remote connect (using the cellphone to lock, unlock, or start the vehicle), any destination assist (includes someone telling you how to get somewhere, and downloading the necessary map), and the Dynamic Navigation, which is the automatic update of maps. When I called to have these services/features turned on, I was told unless I allow them to collect my vehicles data, to include driving habits, for research and data analysis, they will not turn the services on. None of this information was given to me at the time of purchase. I would never purchase a vehicle knowing this information. Now I have an expensive boat anchor in the form of a entertainment system. And since I don't actually use a cellphone, I have no way to call for help in the case of an accident since the SOS system is not connected. Toyota needs to go back to the drawing board. Any Toyota employee who decided the vehicle will not include a DVD player should be fired. Honda, and Chrysler still include the DVD player. I know because I have owned them. No other auto maker requires you to allow them to collect date, if you want to use the SOS system or any other system that comes with the vehicle. I am weighing my options as to contact a lawyer about this issue. Toyota apparently doesn't know what the consumer wants, or they would include a DVD player and connect the Safety features without requiring the customer to give permission to collect data, (which could end up in the hands of law enforcement for any reason).
My curtain airbags deployed on my 2008 Rav-4 while I was dusting it in May 2024. I was standing outside my vehicle, leaning over the seat when my boyfriend, who was in the driver's seat, turned the key somehow deploying both curtain airbags. I had injuries to my spine, ribs, neck, hips, wrists, plus got a nice scar on my left cheek from the windshield awning getting blown off and slashing me in the face. Toyota said I would be receiving no paper trail of this incident, did a small investigation and closed my case. They didn’t ask how I was or even offer to help me find a new vehicle. Never again will I invest in a Toyota.
I have purchased/owned Toyotas (6) everything from Tacomas to PriusC. I had grown accustomed to the quality that went with the brand. However, after purchasing a Highlander, my rating for Toyota has gone from a solid 5 to a 2. My Highlander had a recall for a small part in the engine. I never knew there was a recall on this part until my engine locked up at 146,000 miles and the mechanic told me it had an recall that had never been fixed. I bought this particular vehicle after said recall had been rescinded. I called Toyota Customer Care. I was hoping they would have some explanation for the lack of notification. After waiting for almost a week for them to "review", I was told they needed verification from a Toyota Service Center. I have to pay another $100 for the service center to tell me what MY mechanic had ALREADY told me...the Toyota Service techs argued with me about there ever being a recall. When Customer Care called me back, I was told, "sorry, I know you have been a long time customer, however there is nothing we can do for you. You should have been taking your Highlander to a Toyota Service center instead of the mechanic (you've been using for over 20 years.)" Ok, so in other words, if you purchase a Toyota, you have NO CHOICE of which mechanic you can use... (even though the Toyota Mechanics I have used overcharged, misdiagnosed, and treat me as if I'm stupid). Which is why I stopped using them in the first place. So, that being said, buyer beware. Toyotas are great until you actually have a problem. So after spending years with this company I sadly have to bid them ado.
There is no way to describe how slow things are running. I put an order on 19th Mar 2024 for a Toyota Yaris And still I haven't delivered. Although I was reassured from the sales that it will be delivered within a two months period. There must be a major problem with the CEOs in Athens if they can't synchronize the production line with the market's demands. It's simpler to say it's a fantastic car, it's sold out at once so if you want to put an order you'll have to wait 3 or 4 or 5 months. The staff is polite but little help as they can do nothing. Big problem also to get the license number. More than 10 days delay. It depends from public servants' service but a huge company as Toyota could do more, even as formal complaint to who it may concern in the government. After all it's the 21st century.
DO NOT BUY A TOYOTA HIGHLANDER HYBRID!!! Toyota has a MAJOR flaw in its hybrid battery system and REFUSES to recall!! We owned 2 different model years 5 years apart. Toyota KNOWS there is an issue with water intrusion into the hybrid battery compartment that shorts out the batteries and will completely strand you! AND it sets you back $3,000 each time it happens!! They will tell you they have to perform a test to determine where the water in entering, replace sensors, and ATTEMPT to waterproof the car. THEY KNOW EXACTLY WHERE THE WATER IS COMING FROM!! It has nothing to do with the owner not keeping the sunroof "drain tubes" clean (thanks Toyota Gallatin TN- your review is next!) Research Youtube if you mistakenly trusted Toyota and bought one of these faulty vehicles!!! The water is draining off top and entering behind the taillights! Silicone will supposedly fix what Toyota charges you $3K for!!! Just avoid the purchase altogether- new and preowned!!