I had the privilege of reconnecting with James after a decade of knowing him from our time working together. Learning about his transition into a mortgage advisor couldn't have come at a more perfect time - my wife and I were about to tie the knot and our landlord had just put our flat on the market.
Reaching out to James was like rediscovering an old friendship. From the very start, he demonstrated remarkable patience and kindness as he guided us through the complex world of mortgages. Our first call was a testament to his warmth, making my wife and me feel incredibly comfortable as though we were talking to an old friend - which, in essence, he is to me.
James went the extra mile by creating a WhatsApp group for us, ensuring that we remained in the loop at every step. His responsiveness is truly admirable; no question of ours, no matter how trivial, went unanswered. He eases any of our concerns, making sure we never feel lost or confused in the process.
His efficiency is astounding - a mortgage in principle materialised in no time, and when we stumbled upon a property we liked, James was there to share in our excitement. James was then very swiftly able to get us an official mortgage offer from the bank. His support during negotiations was invaluable, and he even aided us in crafting effective emails that led to the acceptance of our offer. His recommendations for a surveyor and solicitor were also spot-on.
James didn’t stop at the mortgage; he extended his expertise to help us secure a suitable and affordable health insurance policy. He anticipated our needs, providing guidance on aspects we hadn't even considered.
Throughout this journey, James proved to be an unwavering pillar of support. His dedication, knowledge, and willingness to go above and beyond are truly commendable. He keeps us informed every step of the way, ensuring we never feel alone in the process. With James, we feel a sense of security, knowing we are in capable hands.
We were delighted to hear that James was starting a new company, a testament to his dedication and passion for his work. We want to express our sincere gratitude for his exceptional service, and we can confidently say that we won't be using anyone else as our mortgage advisor in the future.
Thank you, James, for supporting us through our first home purchase. A dream we did not know we were so close to until you helped show it was a reality. ☺️
Lizzie & Chloe x
Wow! What a review. It was a genuine pleasure to help you with the mortgage. I am thrilled that we were able to play a part in helping you get the keys to your lovely new home. Look forward to assisting you with the mortgage for many years to come.