Waggon & Horses Surbiton

www.thewaggonsurbiton.co.uk

Waggon & Horses Surbiton Reviews

Good rating
4.3
496 reviews Verified
Waggon & Horses Surbiton
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Reviews ( 496 ) 4.3

Sean W
Sean W
2024.05.18
A decent pub nearby to Surbiton. They have a happy hour 5-8 daily with 2 cocktails for £12. Very welcome when they have their frozen slush cocktails available too when it’s really hot. There’s also a dartboard and outside seating front and back if you can get a seat. Solid pub for the area with standard prices for the vicinity. Update: On the latest visit a pint of Cruzcampo and a Baileys came to an eye watering £14.40. Didn’t stay for another round and not worth that much money. It was quiet for a Saturday night too, so found a cheaper drink in town where it was more lively.
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Reply from Waggon & Horses Surbiton 2024.01.03
Thanks for the review! Team Waggon
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Nigel Smith
Nigel Smith
2024.05.16
Now with revamped beer garden with booths....
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Reply from Waggon & Horses Surbiton 2024.01.03
Hi Nigel, many thanks for the five star review! We hope to welcome you back to the pub again very soon. Best, Team Waggon
Nick Pennisi
Nick Pennisi
2024.05.15
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Ian McNamara
Ian McNamara
2024.05.09
Wow! Last visited this pub over 20 years ago. What a transformation! Great food, relaxing atmosphere with great garden but above all, first rate staff. Many thanks. Highly recommended.
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Reply from Waggon & Horses Surbiton 2024.05.10
Hi there Ian, These are the things we like to hear, we pride ourselves on customer service and making sure we always have a great atmosphere. We look forward to seeing you again, hopefully sooner than in 20 years! Best Wishes Team Waggon
Christiane Mueller
Christiane Mueller
2024.05.06
Great pizza, friendly service.
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Reply from Waggon & Horses Surbiton 2024.05.07
Hi Christiane, thank you for your review- It's great to hear that our freshly made pizzas were a hit! We hope to see you again soon, Team Waggon
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L B
L B
2024.05.05
Reply from Waggon & Horses Surbiton 2024.05.06
Hi LB, thank you for the review, we hope you had a great visit to the Waggon and we wish you a happy Bank Holiday! Team Waggon
Martin Poulter
Martin Poulter
2024.04.29
We held a birthday party on Saturday 27th April 2024 at the Waggon and Horses. The party food was excellent, the choice of drinks extensive, and the service provided by Chris and his staff was brilliant. High recommend this place!
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Reply from Waggon & Horses Surbiton 2024.04.29
Hi Martin, thank you for the kind review and booking with us for your wife's birthday! We enjoyed serving you all and it's great to hear that you had a great night! We hope to see you all again soon, Team Waggon
Elliot Willson
Elliot Willson
2024.04.24
Reply from Waggon & Horses Surbiton 2024.04.26
Hi Elliot thank you very much for the kind review! Hope to see you soon, Team Waggon
Maryon Craven
Maryon Craven
2024.04.23
I went down for a ‘2 4 1 pizza all day on Tuesdays’ with my daughter at 15:15, to find out it is from 5pm - close. The worker behind the bar was extremely lovely and understanding. Although I find this to be misleading to pull in more ‘punters’. (By this I mean great misadvertisment). You should state on your advertisement that it is for Tuesday 5pm-close.
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Reply from Waggon & Horses Surbiton 2024.04.26
Hi Maryon, thank you for the feedback. Whilst I understand that this may of not been an ideal scenario for you on the day I don't believe this warrants a 1 star review. As hospitality businesses across the country struggle, honest and accurate reviews are a lifeblood for pubs and restaurants and to this end we must state that we never have any intention of misleading our customers. Our kitchen hours reflect a break from 3-5pm Mon- Fri and have for many years. I'm sorry you weren't aware of this. Monday to Friday we offer 2 for 1 pizzas from 12-3pm and on Tuesday we run the offer from 12-3pm and from 5-10pm. On the day of your visit we kindly stopped our booking system charging your card for the visit and we even offered to turn the pizza oven on and cook your order ourselves. I really believe we did everything possible to not warrant this review. As feedback is always useful we are going through all our marketing and websites as we speak to ensure that this doesn't happen again. Have a lovely weekend and thank you again, Best, Team Waggon.
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Nicole Whitaker
Nicole Whitaker
2024.04.16
Staff are always really nice, attentive and fast. Good midweek deals on food (2 for 1 lunches Mon to Fri and 2 for 1 pizzas on Tuesday evenings as well)
Reply from Waggon & Horses Surbiton 2024.04.20
Hi Nicole, many thanks for the kind review- Chris, the chef in the kitchen the day of your visit is delighted to hear you enjoyed the pizzas! We hope to see you again soon, Team Waggon
Shaun Conley
Shaun Conley
2024.04.14
Fantastic friendly pub with lots of space and a cracking new garden out the back - staff are always brilliant and a nice selection of beers, although more craft taps would be good. Pizza always tasty
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Reply from Waggon & Horses Surbiton 2024.04.15
Hi Shaun, thanks for the review and it's great to hear kind words from our guests! As a team we put a lot of effort into our garden and are really pleased we can now share it with the people of Surbiton! In terms of craft taps we'll see what we can do- We have a rotational line that we bring new products on every now and then so keep an eye on what we have coming up! Look forward to seeing you soon, Team Waggon
Mario V
Mario V
2024.04.11
Excellent service by Tom and the team . We arrived very late but Tom was quick to sit us and take our orders . The food was really good and great selection !
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Reply from Waggon & Horses Surbiton 2024.04.15
Hi Mario, thank you for the kind words and I'm sure Tom will be delighted when we pass on your comments. We try to make our food fresh where possible and I'm really happy you thought it really good! We hope to see you soon, Team Waggon
emily
emily
2024.04.05
such a lovely pub, always a great atmosphere and very friendly staff - especially tom! would always recommend :)
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Reply from Waggon & Horses Surbiton 2024.04.06
Hi Emily, Tom will be thrilled to hear! Thank you for the kind words and we hope to see you again soon. Team Waggon
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Jane Brigdale
Jane Brigdale
2024.04.04
Oh dear, great service as usual, but a painful smell of sewage as soon as you walk in the door. Such a shame.
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Reply from Waggon & Horses Surbiton 2024.04.05
Hi Jane, thank you for the review and rest assured we are working to remedy the situation. The problem lies outside the property but we have spent a considerable amount to try and fix this problem ourselves- We have arranged for a lot of the broken Victorian pipes to be replaced which will make the facilities in and out the pub a lot better for staff, guests & the local residents around us. We hope these works will be complete as soon as possible and look forward to seeing you return for the service and atmosphere you kindly commented on. Best, Team Waggon
Gary Comments
Gary Comments
2024.04.02
The service was very good from friendly staff. The food was quite good, would suggest the gravy for roast dinners is served separately rather than it arriving with it already on. I found it a little odd that there was almost no one else in the pub all afternoon, made me wonder if there was something I didn't know....
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Reply from Waggon & Horses Surbiton 2024.04.05
Hi Gary, thank you for the kind comments and your feedback- We hope that if we keep the consistency of service and the quality as high as you mentioned then we can be a lot busier a lot more of the time! Best, Team Waggon
Steve Thompson
Steve Thompson
2024.04.02
Had a lovely evening with friends, starters and pizza, timely, great quality and an excellent welcome from Tom and staff. To be recommended! 😁
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Reply from Waggon & Horses Surbiton 2024.04.05
Hi Steve thank you for the kind comments on the pizza and Tom who is a much valued member of the team! We hope to welcome you back very soon. Team Waggon
Nigel Alderman
Nigel Alderman
2024.04.01
Great music over the last couple of months all the staff can't do anymore so helpfull they really look after our locals group speecialy Liam and Chris lucky to have 2 best vsr managers in Kingston
Atmosphere
Reply from Waggon & Horses Surbiton 2024.04.02
Hi Nigel, thanks for the kind words about the pub and the guys- We're lucky to have a core group of regulars that we're proud to serve alongside some great music- We look forward to more of the same for years to come. Best, Team Waggon.
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Roberto Arciero
Roberto Arciero
2024.03.26
Reply from Waggon & Horses Surbiton 2024.03.31
Hi Roberto, thank you for the great review! Have a great Easter and we hope to see you at the pub soon. Best, Team Waggon
Seda Sucu
Seda Sucu
2024.03.23
The burger was the worst we had in the UK, not cooked at all and burnt on the outside including bread.
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Reply from Waggon & Horses Surbiton 2024.03.25
Hi Seda, i'm so sorry to hear your review. We make our burgers in house and tend to get good feedback from them so it pains me to read your review. I believe my colleague did try to offer some alternatives to your table on the day to help get you something to eat. I hope you've had a good trip to the UK and rest assured we will take your feedback on board to become better. Thank you, Chris
Amir Elsharony
Amir Elsharony
2024.03.18
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Reply from Waggon & Horses Surbiton 2024.03.18
Hi Amir, thank you for the review- It would be great if we could contact you directly to ascertain what we can do as a pub to improve upon? Please let us know if this is possible. Best, Team Waggon