Verified Company
Really disappointed with the results. I came in with the problem that my laptop was constantly rebooting, several days later I was told they had fixed the issue and I could come collect it. I turned it on and the exact problem that I came in originally is still there. So I emailed them about it and no response (this was 2 weeks ago). I do not recommend them.
James was great retrieving data from our busted laptop.
Reply from The Original PC Doctor
2025.10.29
Hi Heath, we're delighted that James could help recover your data successfully! Your satisfaction is important to us, and we're here for any future tech needs. Thanks for sharing your experience!
It was wonderfull and Thank you
I apreciate your service and it means I will call you again
mark
Reply from The Original PC Doctor
2025.10.20
Hi Mark, so grateful for your kind words! We're ecstatic you had a wonderful experience with our team. Looking forward to assisting you again in the future!
Have a customer that came to us after two jobs at the original pc doctor. Was charged $528 for a RAM replacement (including $150 for a 4gb DDR3 stick) and $775 for a harddrive replacement (including a $350 1tb WD SSD). This is almost a 4x markup guys, really. Not sure what you were thinking. Machine is still incredibly slow, recommendation would have been not worth working on as it is over 15 years old. Customer is very elderly, just seems very predatory. Not good.
Reply from The Original PC Doctor
2025.10.15
Hi Nickisawesome247, we're disheartened to hear about your experience. Your feedback is valuable, and we’ll investigate this situation to better our services. We're committed to fair pricing and helping everyone, especially our elderly customers. Please feel free to reach out so we can work towards resolving any concerns.
Without a doubt, the worst people and service I have ever dealt with. They insist on phoning you from random numbers and then claim oh you never called them back. I have asked them to email me multiple times with whatever they want and still they insist I call their stupid 1300 number.
I am sad I ever brought this company into my life. Q
Reply from The Original PC Doctor
2025.10.14
Hi Patrick, we’re really sorry for any frustration you've experienced regarding our communication methods. We truly value your feedback, and we will review our procedures to improve your experience in the future. If you're open to it, we’d appreciate another chance to make things right. We’re here and ready to assist as best we can.
Verified
Maher was able to explain in simple language how Windows 10 could run 32-bit apps, and that a current model of processor offered better security than my dying old box could provide.
Reply from The Original PC Doctor
2025.09.08
Thanks for the awesome feedback, Gordon! Maher does have a real knack for translating “geek-speak” into plain English—it’s almost like having a built-in tech-to-human dictionary. The way he explained 32-bit apps running on Windows 10 and why a modern CPU is basically like trading in a rusty old bicycle for a turbo-charged motorbike ♂️➡️️ had us smiling too. We’re thrilled your upgrade path is now crystal clear (and way more secure than the “dying old box”). If you ever want us to add some extra horsepower to that new machine—or just need a translator when the computers start talking in riddles again—we’re only a call away. — The Original PC Doctor team (1300 723 628)
Spoke with Emil & was quoted $90 1st hour service fee (as I was new client receive $15 discount) then $40 per 15 minutes after that. Technician arrived & left 1.5 hours later & I was charged $279.81 no invoice provided.
I still have similar issues with new computer & was informed if I required assistance I could call their help desk & they would charge me a cheaper rate than if a technician came back out.
DON’T USE THIS COMPANY
Unfortunately I cannot post without a star review
As I’m my opinion they deserve zero or less
Reply from The Original PC Doctor
2025.10.07
Hi David,
We're really sorry to hear about your experience and appreciate your honest feedback. It sounds like there was a misunderstanding with the billing and we're eager to make it right. Please reach out to us directly; we'd love to assist you further and ensure you're satisfied with our service.
We're really sorry to hear about your experience and appreciate your honest feedback. It sounds like there was a misunderstanding with the billing and we're eager to make it right. Please reach out to us directly; we'd love to assist you further and ensure you're satisfied with our service.
Verified
Manuel was superb! I got exactly what I wanted in regards to my new laptop set-up, along with tips on how to decommission the old one. Thank you for sending him. I have used The Original PC Doctor for a number of years and have always been super-happy with not only their technical know-how, but also their prices and the punctuality of their technicians.
Reply from The Original PC Doctor
2025.10.08
Hi MissMG Thank you so much for your kind words and for being a long-time customer — we truly appreciate your loyalty! We’re delighted to hear that Manuel delivered exactly what you needed and made the transition to your new laptop seamless. He’ll be thrilled to know his efforts made such a positive impact. Our whole team works hard to provide friendly, punctual, and affordable tech support, so it’s wonderful to know we’ve continued to meet your expectations over the years. Thanks again for trusting The Original PC Doctor! ️ – The PC Doctor Team
Verified
I was very happy with the service from technician Manuel last Saturday. He did an excellent job setting up my PC, monitor, and printer, and I was very pleased with the result. Everything is working perfectly. I’ll definitely reach out again soon for help with installing Windows 11. Rima
Very happy to recommend The Original PC Doctor. Service was prompt and my problem resolved. Everything is working now, very happy.
Reply from The Original PC Doctor
2025.09.23
Thank you so much for your kind words, David! ⭐ We’re delighted to hear that our technician was able to promptly resolve your issue and get everything working smoothly again. Your recommendation means a lot to us. If you ever need assistance in the future, we’ll be here to help!
Verified
We had multiple computers playing up and a looming deadline — total chaos. The tech from The Original PC Doctor arrived on time, diagnosed every issue quickly, and fixed every single machine. They were professional, explained everything in plain English, and didn’t try to sell us anything unnecessary. When we needed a new desktop, they recommended, sold and set up a perfect machine for our needs — fast, reliable, and excellent value. Setup, data migration and follow-up checks were spotless. Friendly techs, clear pricing, and real care for customers. Highly recommend — five stars all the way!
Reply from The Original PC Doctor
2025.09.18
Hi Vira, Thank you so much for your wonderful feedback! We’re delighted to hear that our technician was able to step in during such a stressful time and get all your computers back on track before your deadline. Our team prides itself on being punctual, professional, and always explaining things in clear, simple terms — so it’s fantastic to know that stood out to you. We’re also glad you’re happy with your new desktop setup and the smooth data migration. Helping our customers find the right solutions without unnecessary extras is exactly what we aim for. We truly appreciate your kind words and your recommendation. It was a pleasure assisting you, and we look forward to being your go-to tech team whenever you need us again. Warm regards, The Original PC Doctor Team
Verified
Absolute wonderful experience with Sushil,he was great VERY informative,knowledgeable and helpful Also extremely nice.
Reply from The Original PC Doctor
2025.09.15
Thank you so much for the kind words, Kerri! We’re delighted to hear that Sushil made your experience such a positive one. His knowledge and helpfulness really do make a big difference, and we’ll be sure to pass along your feedback to him. We look forward to helping you again whenever you need us!
Verified
Alejandro arrived on time, was very helpful, had a pleasant manner and solved my laptop problem most efficiently.
Reply from The Original PC Doctor
2025.09.02
Hi Barbara, Thank you so much for your kind words! We’re delighted to hear that Alejandro arrived on time, was helpful, and resolved your laptop issue so efficiently. We’ll be sure to pass along your feedback to him—it means a lot to know you had such a positive experience. Kind regards, The Original PC Doctor Team
I rang the PC Doctor as I was unable to power on my laptop. The button had broken. Emil, who took my call, was very helpful and explained the options available (repair or recovery of files) and the costs that I might incur.
I booked in an appointment to drop off my laptop so it would be assessed and determine the best way forward.
Upon arriving at the office for my apppointment I found the door locked. Despite knocking and pressing the call button on the keypad at the door nobody answered. After waiting about 10 minutes I called the standard PC Doctor number. I was advised that they would message the office and advise. I received an incident number by text with a message someone would call me within 30 minutes to advise progress.
I waited another 10 mins or so (now 20 mins after appointment time) but nobody appeared to open the door and I did not receive a call. A delivery driver arrived during this time and was not able to make his delivery.
I returned home as I needed to return to work.
This was 2 weeks ago and I have had no correspondence to follow up the original appointment or the incident that was raised when I was trying to contact someone.
Reply from The Original PC Doctor
2025.09.23
Hi Craig,
Thank you for taking the time to share your experience — and we’re very sorry to hear about what happened. This is certainly not the standard of service we aim to provide.
Your call with Emil and the booking should have led to a smooth handover at our office. Unfortunately, it looks like there was a breakdown in communication on our side which meant the office wasn’t attended at the time of your arrival. We also regret that no one followed up with you regarding the incident number you were issued — that is unacceptable, and we’ll be investigating internally to ensure it doesn’t happen again.
We’d like the opportunity to resolve this properly and regain your trust. Please contact us directly on 1300 723 628 or reply to the incident text with your details so that we can personally arrange the best next steps for your laptop.
Thank you again for your honest feedback — it helps us improve.
Thank you for taking the time to share your experience — and we’re very sorry to hear about what happened. This is certainly not the standard of service we aim to provide.
Your call with Emil and the booking should have led to a smooth handover at our office. Unfortunately, it looks like there was a breakdown in communication on our side which meant the office wasn’t attended at the time of your arrival. We also regret that no one followed up with you regarding the incident number you were issued — that is unacceptable, and we’ll be investigating internally to ensure it doesn’t happen again.
We’d like the opportunity to resolve this properly and regain your trust. Please contact us directly on 1300 723 628 or reply to the incident text with your details so that we can personally arrange the best next steps for your laptop.
Thank you again for your honest feedback — it helps us improve.
Verified
Good service when fixing my laptop, fixed on time and efficiently. Thank you
Reply from The Original PC Doctor
2025.09.02
Hi Steven, We truly appreciate you taking the time to share your experience with us! It’s wonderful to hear that our team was able to repair your laptop both on time and with efficiency — that’s exactly the standard of service we strive to deliver every day. Your kind words mean a lot to us, and we’ll be sure to share your feedback with the technician who assisted you. Thank you again for trusting The Original PC Doctor. Should you, your family, or your friends ever need reliable IT help, we’ll be here and ready to assist with the same level of care. Warm regards, The Original PC Doctor Team
